Bob Howard Honda

Service for Honda Pilot Friendly rapid service with no high pressure. Enjoyable experience. Convient location. Waiting area was clean, equipped with WiFi, television, clean r Friendly rapid service with no high pressure. Enjoyable experience. Convient location. Waiting area was clean, equipped with WiFi, television, clean restrooms, and refreshments also available. More

Extended warranty questionable The service department is top notch, but the extended warranty goes out of the way to deny claims . My daughter purchased the extended warranty for 1 The service department is top notch, but the extended warranty goes out of the way to deny claims . My daughter purchased the extended warranty for 1800 dollars plus. The car was put into the shop for a leaking oil pan, which the warranty stated as being covered by the warranty. The warranty company denied the claim stating that it does not cover the oil drain hole of the oil pan? This drain hole was obviously defective prior to the purchase of the vehicle. This was the first car purchase for my daughter it’s a shame a warranty goes out of its way to deny claims it should pay. It also would not cover a clogged heater core and is charging over $ 300 dollars for it to be flushed. More

Good experience buying a Honda HRV After checking several options (used and new) we opted for a new 2017 Honda HRV. The buying experience was good and Connor, the Honda sales rep was ve After checking several options (used and new) we opted for a new 2017 Honda HRV. The buying experience was good and Connor, the Honda sales rep was very helpful during the process More

I had dreaded making the trade of vehicles because it gives me such a headache. But I had talked to the dealership before I came in so when I came in they were ready for me and fro of vehicles because it gives me such a headache. But I had talked to the dealership before I came in so when I came in they were ready for me and from that point it went pretty fast. I have my new lease and looking forward to enjoying the drive. Thank you More

Quick We got the very best price. Our representatives worked very hard and fast to make us happy. All options were explained fully and in fact most of them We got the very best price. Our representatives worked very hard and fast to make us happy. All options were explained fully and in fact most of them were set up for us before we left the dealership. More

air bag recall Job was done on time and Brian was very helpful. They looked at my car and gave me a detailed report on specific items that are may need mechanical a Job was done on time and Brian was very helpful. They looked at my car and gave me a detailed report on specific items that are may need mechanical attention. I went into the service department to have an airbag replacement. I am a Honda guy, and I was treated with respect. More

Excellent service experience It was the best service experience we have had at ANY location (dealership and non-dealership)! They made us feel cared for and it was very personal s It was the best service experience we have had at ANY location (dealership and non-dealership)! They made us feel cared for and it was very personal service. We highly recommend them and look forward to only using them for our vehicle service needs! More

Bob Howard CRV All sales and finance contacts were friendly, knowledgeable and professional. The Service and Sales areas were clean and well maintained. The purchase All sales and finance contacts were friendly, knowledgeable and professional. The Service and Sales areas were clean and well maintained. The purchase of this vehicle was a pleasant experience. The vehicle itself is superb More

Great Experience! We have bought 5 vehicles through Bob Moore Honda and our salesman Mitesh Gandhi and each one has been a great experience! Very pleased with them bot We have bought 5 vehicles through Bob Moore Honda and our salesman Mitesh Gandhi and each one has been a great experience! Very pleased with them both! More

Third service visit and still no guarantee car is repaired today, we took my wife’s 2010 Honda Crosstour home, after the third trip to your service center in the last four months. It was towed, yesterday, int today, we took my wife’s 2010 Honda Crosstour home, after the third trip to your service center in the last four months. It was towed, yesterday, into your center for the second time in the last four months. One time, we were able to drive the car there. The car begins to shake and cut out, loosing power. The car was checked during the last two visits for oil lose problems and faulted spark plugs. This time we were told we needed to replace the PRICE BANK 1 AND BANK 2 OIL PRESSURE SWITCHES WITH O-RINGS AND REPLACE (P3400 VPS SYSTEM SUCK OFF) Fail $383.74. Mr. London, this is a different story than we had been told in the past. We were told there may be a problem with the rings. And we found on the internet, there are numerous stories about ring problems in the V6 engine. And when I asked if this would correct the problem, I explained that my wife no longer feels safe driving her car. And I don’t either. We worry that it will happen again - the shaking, cutting out and lost power. We had been told that our repairs would be covered by warranty. We were lead to believe that if the problem happened again, that maybe Honda would do a ring job on the car. Today, we were told that is not going to happen. And this is not covered by warranty. And we were given no guarantee it will not happen again. We were told that Honda believes adding a quart of oil every 2400 is not a problem. We were told that we should bring the car, every two weeks to a month, to your service center and the staff would check the oil and add more if needed. Mr. London, I have never heard of such a thing. But we would told that we should be able to drive the car up to 150,000 by doing this. Now, let me ask you, my wife uses five quarts of synthetic oil in her oil changes. Using this formula - during the 6,000 miles allowed in this oil change, she would need to add two to three quarts of oil - does this make sense to you. So we paid the $383.74 plus tax and left your service center, not knowing if the car is safe to drive. She loved her Crosstour and was planning on buying a new one, when the new model comes out in 2018. BUT NOT NOW! She agreed with me, it will be best to cross the street and check out the Toyota or Nissan. And you, sir, since, we do not feel that we can trust this car, lost a new car sales and future service work. I know this means little to you. For us, this is a problem and sad. I just wanted you to know. By the way, when we got your survey email today, it would not open nor could we add our comments. More