Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Howard Honda
Oklahoma City, OK
713 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 713 reviews
August 12, 2020
Overcharge for services Dealer did not provide estimate for the work that was performed, even though I asked for a estimate before work starts. No communication from the serv Dealer did not provide estimate for the work that was performed, even though I asked for a estimate before work starts. No communication from the service advisor even though I was at the lounge all the time. I was told about the final bill after work was performed. The dealer also conducted a multi-point inspection which showed that I needed $1400 worth of repairs. Since I was visiting Oklahoma City from Phoenix, I took the car back to my dealer in Phoenix upon my return to get it checked, and I was told that 90% of the repairs recommended by Bob Howard Honda were not needed. This dealership is a rip-off. More
by raj bedi
Employees Worked With
Ricardo Orta, Service Advisor
July 21, 2020
Purchased a car 3 mths ago. I have had the vehicle into the shop 3 times. Needs new pistons and rings. No help from this dealership to fix car because I didn’t buy a warranty even though audi says it would the shop 3 times. Needs new pistons and rings. No help from this dealership to fix car because I didn’t buy a warranty even though audi says it would not have been covered under warranty. More
by crystalwarner26
Employees Worked With
Justin
July 15, 2020
I’ve had the 2019 F150 for 100 miles and the check engine light came on. They said I could probably still pull a 4K lb travel trailer with the light engine light on. I said no and dropped it off to be checke light came on. They said I could probably still pull a 4K lb travel trailer with the light engine light on. I said no and dropped it off to be checked out and it will take 3 days. Also NO LOANER I was responsible to getting home by Uber. Wow bad service More
by Nhill
Employees Worked With
Mark Samson
June 12, 2020
The 2016 Civic came back with a clean car. Kristian, the Service Adviser did a great job! Explained what was needed, got the car serviced before lunch!! Didn't break the bank too! Service Adviser did a great job! Explained what was needed, got the car serviced before lunch!! Didn't break the bank too! More
by Roger B
Employees Worked With
Kristian, Service Advisor
June 10, 2020
Misrepresentation of services provided When bringing my 2018 Honda Odyssey with 31,000 in for regular maintenance I was asked to authorize services that, when I asked specifically if they w When bringing my 2018 Honda Odyssey with 31,000 in for regular maintenance I was asked to authorize services that, when I asked specifically if they were recommended by the manufacturer, was assured that they were. Upon review of manufacturer documentation I found that Transmission Fluid Exchange and Fuel Induction System Clean were not indicated for my vehicle based on either the Maintenance Minder system, or by mileage. I brought the vehicle in with no complaints of operation and a Maintenance Minder code of A17, which does not include those services mentioned. As a result my invoice was more than doubled. I have expressed my dissatisfaction to the service advisor and that I expected a refund on those services that were misrepresented to me. I was told that he was unable to refund and that a manager would be informed. I have not heard back in over a week. More
by sdouglass
Employees Worked With
Ernest Bauman
June 02, 2020
Friendly Sales Experience Mike listened to our needs and desires; let us drive a couple of cars; and answered our questions and concerns. We did buy that day and he had the ca Mike listened to our needs and desires; let us drive a couple of cars; and answered our questions and concerns. We did buy that day and he had the car go through certified inspection that day. We are happy with our purchase. We have purchased and serviced several cars here over the past 15 years. More
by Smith55
Employees Worked With
Mike Lorg
May 30, 2020
Went to have my battery replaced that was still under warranty. Battery bought at Bob Howard (BH) Honda about 14 months prior. I had to have my car jumped twice in 1 week prior. Had documentation from AA warranty. Battery bought at Bob Howard (BH) Honda about 14 months prior. I had to have my car jumped twice in 1 week prior. Had documentation from AAA that battery was bad. BH performed tests and I was told battery did not meet requirements for replacement and that screw was tightened and that should fix problem. The next morning my car would not start. Battery again tested by AAA and shown to be bad. Had battery replaced by AAA. Will never buy another battery from BH. More
by Lswisher5
Employees Worked With
Russ
May 22, 2020
Great service and price! Russ was very helpful and communicated all the service updates and needs for my vehicle. I will definitely be returning to this location. communicated all the service updates and needs for my vehicle. I will definitely be returning to this location. More
by Knm
Employees Worked With
Russ
May 18, 2020
Great service on our2012 Odyssey. Timing belt replacement scheduled and completed at the promised time. Advisor and cashier were friendly and courteous. Will recommend to all Honda owners, scheduled and completed at the promised time. Advisor and cashier were friendly and courteous. Will recommend to all Honda owners, More
by Craig
Employees Worked With
C.J.
May 16, 2020
My experience at Bob Howard was absolutely exceptional. From the sales manager Bret to the salesman Hector we were treated with care and respect. Blake Gideon From the sales manager Bret to the salesman Hector we were treated with care and respect. Blake Gideon More
by Bgideon
Employees Worked With
Hector
