Bob Howard Honda

They will over charge you after stating shop supplies is 12 percent of the total - once you do the math yourself and find the discrepancy they will not fix it or change it - they will tell you it’s a mistak 12 percent of the total - once you do the math yourself and find the discrepancy they will not fix it or change it - they will tell you it’s a mistake - leave the mistake on the wall and tell you very unprofessionally they won’t help you and to suck it up. More

The person helping us was very polite and very helpful. He deserves five star rating!👍 He deserves five star rating!👍 More

This is a great place to car shop People are awesome polite, patient, great! Wiw polite, patient, great! Wiw More

Benjamin was very kind, respectful, efficient and answered questions I had. My vehicle was serviced quickly and I am more than happy with the service and treatment I received. answered questions I had. My vehicle was serviced quickly and I am more than happy with the service and treatment I received. More

Very easy to get an appointment, they check your car out throughly. They let you know what needs maintenance and the cost of the repair. throughly. They let you know what needs maintenance and the cost of the repair. More

Great service and prices we will definitely be back to buy our next car at Bob Howard! buy our next car at Bob Howard! More

Very friendly and courteous staff. Everything was wonderful. The main improvement would be to try to let someone know an approximate wait time between the appointment time and when t Everything was wonderful. The main improvement would be to try to let someone know an approximate wait time between the appointment time and when the car would be looked at. I had waited over two hours after my appointment to find out my car was up next. I could have gone to do something else. I thought my car was being inspected during that time. More

TLDR: Deceptive practices, misquoted timelines, failure to follow up, no accountability, high pressure tactics. Do not buy a car from this dealership. Was told by Robert that we had to purchase a warran to follow up, no accountability, high pressure tactics. Do not buy a car from this dealership. Was told by Robert that we had to purchase a warranty to get a lower interest rate. Called back for an explanation on the rationale for this, but was told that never happened. Yet somehow I was offered a lower interest rate than what I received (again, based on buying a longer warranty). After waiting for an hour to get into finance, Robert also told us it would be "5-10 more minutes, max" which turned into another hour. Dale and Brett will not call me back and don't seem to care about my experience at all. They sold the car and that's all that matters in the end, right?! "WE GOT THE SALE!" Our vehicle was also sold to us with an "engine maintenance required" light on that we were told was just from the oil being changed. Come to find out, it was not from the oil being changed (which is a totally different light) and is actually a faulty part. A part that is now on backorder and has no time for being back in stock. So we have to drive around with a faulty car, that Bob Howard's tech told us could cause the ECU to short out and render the car useless. If you want to see a more long-form review of my experience, head over to their Google reviews. Grades for the people we interacted with or tried to interact with: John (sales) – A Robert (Finance) – F Dale (Finance Mgr) – F Dustin (Finance) – D. Did at least meet with us, but provided conflicting information from the other employees Brett - F, no call back More

Always friendly and efficient. Appreciated the Ride to the mall since it took four hours for my windshield replacement. Appreciated the Ride to the mall since it took four hours for my windshield replacement. More

Taylor is one of best sale person to deal with. He made the experience worth it. He made the experience worth it. More