Bob Howard Honda

I informed this dealership that the faults associated, i. e., “collision mitigation systems,” were randomly showing in the information display. This occurred randomly, always in dry climates and with moistur e., “collision mitigation systems,” were randomly showing in the information display. This occurred randomly, always in dry climates and with moisture or resent rain. As an electronics engineer, I’m familiar with the principles of electronics. More importantly, I’m a former auto mechanic. After taking my car in, I was told “your brake like is cracked, so moisture is causing an electrical problem.” First indication of an inexperienced or ignorant ASE “certified” technician. I asked for the codes for which I didn’t receive. Instead I received a quote fir $1,000 fir repair of the brake light and other miscellaneous items. Needless to say, I was furious. I picked up the vehicle and took home. The next few days, no rain and hot (90-100 degrees). Yep, then the alarms flashed again and went away after restarting the car. These faults are NOT due to moisture. Total incompetence and arrogance. There are current lawsuits associated with this issue, which I’ll join in legal action. I have this dealership opportunity to redeem itself, but unfortunately pride and arrogance dictated their “diagnosis.” Please, I pray someone fix this issue. Otherwise the Honda brand and dealership itself will see the result if capitalism. More

Had a wonderful experience with Roy Conney. He was very knowledgeable and a great service advisor. I was able to make an appointment and find out what needed to be done for my Honda civic. He w He was very knowledgeable and a great service advisor. I was able to make an appointment and find out what needed to be done for my Honda civic. He was available to talk on the phone to go over the diagnostics and he even came and answered my questions when I picked up my car. Great staff too! More

My advisor is excellent, services are proficient and the courtesy driver is very professional and friendly. The entire appointment is smooth and pleasant. courtesy driver is very professional and friendly. The entire appointment is smooth and pleasant. More

The service guy was very nice and helpful. He checked on me as I waited on my vehicle. He clearly explained is any possible issues. I will definitely be back. He checked on me as I waited on my vehicle. He clearly explained is any possible issues. I will definitely be back. More

Really kind and honest customer representative. Nice place to wait until your vehicle is ready. Nice place to wait until your vehicle is ready. More

service started 1 1/2 hrs after appt time. was not notified of delay until I inquired after 1st hr of waiting. was not notified of delay until I inquired after 1st hr of waiting. More

Kristian was very helpful and professional. Will definitely come back for service. Service was great. Kristian gave estimates on tires Will definitely come back for service. Service was great. Kristian gave estimates on tires More

I was appreciative of the service guy Roy that did help me. My first impression when I got there and was passed up was disappointing as I was there for my appointment. I trued to laugh it off but the other me. My first impression when I got there and was passed up was disappointing as I was there for my appointment. I trued to laugh it off but the other sales guy didnt seem to welcoming and I was a bit taken back. Other than that thank you Roy for your help. More

They were extremely helpful. My services were done quickly and my car looked great when I got it back. My services were done quickly and my car looked great when I got it back. More

The service was great. Joseph, the sales representative who was helping us through the entire process was very helpful. Joseph, the sales representative who was helping us through the entire process was very helpful. More