Bob Howard Honda

TLDR: Deceptive practices, misquoted timelines, failure to follow up, no accountability, high pressure tactics. Do not buy a car from this dealership. Was told by Robert that we had to purchase a warran to follow up, no accountability, high pressure tactics. Do not buy a car from this dealership. Was told by Robert that we had to purchase a warranty to get a lower interest rate. Called back for an explanation on the rationale for this, but was told that never happened. Yet somehow I was offered a lower interest rate than what I received (again, based on buying a longer warranty). After waiting for an hour to get into finance, Robert also told us it would be "5-10 more minutes, max" which turned into another hour. Dale and Brett will not call me back and don't seem to care about my experience at all. They sold the car and that's all that matters in the end, right?! "WE GOT THE SALE!" Our vehicle was also sold to us with an "engine maintenance required" light on that we were told was just from the oil being changed. Come to find out, it was not from the oil being changed (which is a totally different light) and is actually a faulty part. A part that is now on backorder and has no time for being back in stock. So we have to drive around with a faulty car, that Bob Howard's tech told us could cause the ECU to short out and render the car useless. If you want to see a more long-form review of my experience, head over to their Google reviews. Grades for the people we interacted with or tried to interact with: John (sales) – A Robert (Finance) – F Dale (Finance Mgr) – F Dustin (Finance) – D. Did at least meet with us, but provided conflicting information from the other employees Brett - F, no call back More

Always friendly and efficient. Appreciated the Ride to the mall since it took four hours for my windshield replacement. Appreciated the Ride to the mall since it took four hours for my windshield replacement. More

Taylor is one of best sale person to deal with. He made the experience worth it. He made the experience worth it. More

Great service in a short time. Very thorough and I appreciate the attention to detail Very thorough and I appreciate the attention to detail More

Dealership has failed to honor written commitment. It has been over a week of unfulfilled promises and lack of communication and… vehicle is still not fixed. It appears they have their money, so I am It has been over a week of unfulfilled promises and lack of communication and… vehicle is still not fixed. It appears they have their money, so I am no longer a priority. More

Ashley was my service manager and she was extremely helpful and friendly! My maintenance has been completed and I’m very pleased! helpful and friendly! My maintenance has been completed and I’m very pleased! More

Easiest buying experience ever. The perfect car was there for us in this difficult time The perfect car was there for us in this difficult time More

Great people. They worked with me to find me the best rate on a 2018 Nissan Rogue, and even went beyond to help me a few days after. Steven was really really helpf They worked with me to find me the best rate on a 2018 Nissan Rogue, and even went beyond to help me a few days after. Steven was really really helpful. More

Great customer car will be back to get my car serviced and will definitely recommend and will definitely recommend More