Bob Howard Chevrolet

What a disappointment. Worked with a salesman on a truck that was in transit, had everything done with the numbers and credit for financing. Had a deal made, waiting for th Worked with a salesman on a truck that was in transit, had everything done with the numbers and credit for financing. Had a deal made, waiting for the truck to arrive and drive over 3 hours to complete the sale and pick up but they over sold the truck. The dealership let another buyer put a deposit on it and texted me that they were sorry but someone else got the truck. This dealership should have something in place for this not to happen! Again, WHAT A DISAPPOINTMENT! More

Better trained staff absolutely no customer service skills, purchased vehicle and not within 2 days check engine light comes on then it was snowball effect. They sold me a lemon card and to top it off skills, purchased vehicle and not within 2 days check engine light comes on then it was snowball effect. They sold me a lemon card and to top it off the sales team had the nerve to blame service as if they don’t work together. Not a caring environment very selfish I will not be back. Stay away from Scott bowman used car mgmt and the sales women Cynthia. Both a joke!! More

I wish I would have know the customer service standards drop as soon as they have that sale! I wish I would have known they do not stand behind the service repairs they make and then have the nerve to be n drop as soon as they have that sale! I wish I would have known they do not stand behind the service repairs they make and then have the nerve to be nasty when you call them on the lies! Will be making sure no friends or family I know get blind sided and took for that ride we all dread. I should have known when we went back and our finance guy left to work for Toyota!!! SMH only vehicles above 2016 can be filed on under the state lemon law...FYI More

I WANT TO GIVE THEM ZERO STARS!! PLEASE GO SOMEWHERE ELSE TO PURCHASE YOUR CAR!! SCAM!!MY DAUGHTERS BATTERY WAS CORRODED SO BAD THEY COULDN'T EVEN REMOVE IT!! DON'T TRUST ADAM OR THE SALES MANAGER!! THEY SAW TO PURCHASE YOUR CAR!! SCAM!!MY DAUGHTERS BATTERY WAS CORRODED SO BAD THEY COULDN'T EVEN REMOVE IT!! DON'T TRUST ADAM OR THE SALES MANAGER!! THEY SAW US COMING AND USED ADAM'S SENEGALESE BACKGROUND TO WHEEL US IN! I HAD MY GUARD DOWN BECAUSE HE WAS NICE! THEY SCAMMED US FOR HIGH INTEREST AND A LEMON CAR!! NEVER AGAIN. More

They really need zero stars. Having a service appointment and not even looking at it or communicating after 9 hours. Well done Bob Howard. I really don't understand how the service dept. work appointment and not even looking at it or communicating after 9 hours. Well done Bob Howard. I really don't understand how the service dept. works. When you make an appointment that means both parties decide on a time that works for them. An appointed time. My appointment was at 8:15 and when I arrived there were multiple cars ahead of me. I thought wow, there must be a lot of 8:15 appointments. No big deal though, I just waited my turn and dropped off my truck. So 3:00 rolls around and i have heard nothing so I call. Service advisor informed me that no one has looked at it yet and probably won't today. I'm sorry I thought my appointment was a 8:15 and I was waiting in the lobby. He informed me that there are no appointment times and its just first come first serve. I arrived after 5:15 or so to pick my truck up and I thought maybe they made a mistake and was just trying to cover it up. Nope. Service advisor said no one has looked at it and will not look at it today. Mind blown to say the least. The worst part is not one person ever contacted me, said the word sorry, we made a mistake, It's a bad system, ......just nothing. Here is your keys. No problem. You just wasted 9 hours of my life. I work in healthcare management and if this happened someone would be strongly corrected or fired. We would be bending over backwards to reach out to the patient that was treated wrongly and make it kosher immediately. Very disappointed to say the least. Will never go here again and I hope they can make some major policy and procedure changes. More

What a scam!!! Both Service personnel passed themselves off as the Service Manager to avoid letting me speak to the Service manager. Do NOT go to Bob Howard!!! I don't understand how places with this po off as the Service Manager to avoid letting me speak to the Service manager. Do NOT go to Bob Howard!!! I don't understand how places with this poor of Service can continue to do business. More

Dropped car off for an oil change, noticed that neither break lights were coming on and asked them to look at that as well, told them it was probably a fuse. After looking at it they said all the bulbs wer break lights were coming on and asked them to look at that as well, told them it was probably a fuse. After looking at it they said all the bulbs were burnt all, all 6, I ask them if they were sure it was the bulbs they said yes. They changed the oil and replaced the bulbs, I went to pick the car up after after hours, checked the break lights and still didn't work.I left the car there and called them the next day. The service writer said they came on but wouldn't dim when you let of the break pedal. I told him to turn off the light and check and to check the fuse. He called back later and said the fuse was bad. They wanted to charge $110 for a service I didn't need because the technician didn't check the fuse first, just assumed all 6 break lights went out at the same time. More

Every time I return with my Chevy they take great care, get it done fast, and get it done right. Price was more than fair, and they price match competitors when they can! get it done fast, and get it done right. Price was more than fair, and they price match competitors when they can! More

Every time I buy from Bob Howard Chevrolet the sales staff and managers are amazing, finance guys are fast and zero pressure, and when needed the service is the best around. Been doing business with the staff and managers are amazing, finance guys are fast and zero pressure, and when needed the service is the best around. Been doing business with them since 2006, wouldn’t go anywhere else! More

horrible experience you ruined my Chevy Chevrolet body lines. dont go to him for repairing/ general maintenance as he will replace your car parts with cheaper parts like you ruined my Chevy Chevrolet body lines. dont go to him for repairing/ general maintenance as he will replace your car parts with cheaper parts like they did for mine More