Bob Howard Chevrolet

Rude guy Insisted on my name before he would tell me what dealership he was at when I inquired about a car. When he wouldn't give me the info, I asked again. T Insisted on my name before he would tell me what dealership he was at when I inquired about a car. When he wouldn't give me the info, I asked again. Then he told me he wouldn't deal with me unless I gave him my name. I had cash and he blew me off. Do not shop at Bob Howard. Respect should be foremost. More

Great Customer Service I purchased my truck long distance with Frank. He answered all of my questions went over everything in great detail. Anytime I needed him he would get I purchased my truck long distance with Frank. He answered all of my questions went over everything in great detail. Anytime I needed him he would get back with me immediately. Great customer service and would recommend him to anybody looking to purchase a vehicle at Bob Howard Chevrolet. More

Guys couldn't diagnose an easy problem. Recently my 2006 Trailblazer SS developed a clacking noise up high in the engine on the right side. I didn't have extra time to try to figure out wha Recently my 2006 Trailblazer SS developed a clacking noise up high in the engine on the right side. I didn't have extra time to try to figure out what was wrong because of work. I took it to them for diagnosis. After having it a while all they could tell me was " it's something camshaft related.." This was on a Friday afternoon. Over the weekend I realized the problem was a stuck lifter which I knew how tp resolve. I got my truck back them first thing Monday morning and took care of the problem myself. A god shop would have been able to diagnose the problem right away and fix it. As it was, I paid them $72 for little of any help. That's why I typically do my own service work.; Can't trust a dealership. They only want your money. More

Any good reviews are by employees probably Shady, rude, lied to my face about issues with the car that I had already researched myself. Typical bait and switch of bad carsales. Couldnt test dri Shady, rude, lied to my face about issues with the car that I had already researched myself. Typical bait and switch of bad carsales. Couldnt test drive until my credit was checked. "HB" stormed out on his hotboxing scheme when I asked about the specific problems of the car's make/model year. Im almost sure that he knew the cars problems and was trying to force people into buying the car by flat out lying about them. I was told "dont worry about that" 4 separate times regarding a recall that would have to be done by an adjacent dealer. "They will fix it for free as soon as you drive off the lot." I had called the dealer to ask about it and was told that car was in line to be fixed in 4 months. I walkedin ready to pay cash at the asking price but instead literally saw myself out of the building without a good bye. More

Great car buying experience We recently purchase a used car from Bob Howard Chevrolet and it was with out a doubt the best car buying experience we have ever had. Our used car We recently purchase a used car from Bob Howard Chevrolet and it was with out a doubt the best car buying experience we have ever had. Our used car salesman Ed Hunter was fantastic. He was extremely helpful pointing out the details of the car and when my wife returned a few days later took well over an hour explaining how various options on the car functioned. Neal in finance was also extremely helpful. He worked very hard to get us the best interest rate available. He even fed us dinner!! More

Major mechanical failure I bought a truck and haven't had it more than 2 months. It's having a major electrical problem and it's unsafe to drive cause it will just lose power. I bought a truck and haven't had it more than 2 months. It's having a major electrical problem and it's unsafe to drive cause it will just lose power. This happened to me while driving down the interstate with my 4 yr old son. I feel like they sold us an unsafe vehicle and now they endangered myself and my child. I can't get a hold of anyone in sales and nobody has returned my phone calls. This great deal I thought I was so lucky to be getting is now a nightmare. I would never purchase another vehicle from them if they can't stand behind the vehicles they are selling when it hasn't even been 2 months. Now I know why they immediately jumped at the offer I gave them. Thank you for putting my life and my sons life in danger. More

Honest, Genuine, Helpful, Fun I'm not the type of person that likes to shop for vehicles. I don't want to waste my time listening to all the "sales talk" trying to decide what's tr I'm not the type of person that likes to shop for vehicles. I don't want to waste my time listening to all the "sales talk" trying to decide what's true and what's not. Edward Hunter and Jordan Newby changed what I considered a negative experience into the best vehicle purchase experience EVER!! Edward was so patient and kind. He's a NO pressure kind of guy who's friendly and fun to be around. He treated us the way a customer wants to be treated: with honesty, clarity, openness, and fairness. Honestly, he and Jordan went WAY above and beyond when it came to customer service! It didn't stop there. Edward has contacted us more than once to be sure our needs had been met. I don't consider Edward a car salesman, he's more like a friend to us. There's NO doubt who I'll use the next time I need a vehicle! If you stop by Bob Howard Chevy used sales; ASK FOR EDWARD HUNTER!!! You won't leave disappointed! More

Bad experience, buyer beware I was looking at the new Colorado P/U at first the experience with Casey Prestige was very good then I went in to get my trade-in looked at. Casey wa I was looking at the new Colorado P/U at first the experience with Casey Prestige was very good then I went in to get my trade-in looked at. Casey wasn't there the so called manager, John Mona, helped me and that is when it went down hill. First he talked down to me and tried to school me on how things were done now. Then they low balled me on a trade in. While I understand that a dealership needs to get a trade-in for as low as they can its what came after that was ridiculous. The manager didn't let the salesman know he probably lost him the sale. I was still interested but was never contacted again until I complained to Casey. I am done with Bob Howard Chevrolet. On top of that I kept getting text messages from other sales people. One was an assistant manager, Shelby Renfro who as rude as the internet manager, John Mona. Watch out when dealing with Group One dealers. Casey Prestige is a good salesman and I would do business with him again. More

Most Helpful Representative EVER I came in and purchased a vehicle from Bob Howard Chevy this month and I'd recommend this dealership to anyone. If you have any questions ask for Hill I came in and purchased a vehicle from Bob Howard Chevy this month and I'd recommend this dealership to anyone. If you have any questions ask for Hillary! I sent in my info and was called quickly by their rep Hillary. I'm a very analytical person which can be overwhelming to most but she handled all my questions and had an educated response to everything. None of that "let me call my manager and get back with you" crap. She was extremely professional and made sure that I had all the information I needed in order to make a decision on which vehicle to go with. The one at David Stanley was very similar but I decided to give my business to Bob Howard strictly for service that I received from Hillary alone. She was my deciding factor. My saleman was also very knowledgable and helpful but I don't remember his name. Highly recommend this store and I hope my review helps you make your decision to go with this dealership over everyone else in town. More

Great Customer Service Great, great service! Easily the best experience I've had buying a new car, and Kylan was so helpful! I would definitely recommend him to anyone! Great, great service! Easily the best experience I've had buying a new car, and Kylan was so helpful! I would definitely recommend him to anyone! More