Bob Howard Chevrolet

Great I called Meghan Hicks an she give me all the information that I needed an she was great what she does an I recommend Meghan Hicks whoever goes to get I called Meghan Hicks an she give me all the information that I needed an she was great what she does an I recommend Meghan Hicks whoever goes to get a car there.. More

Not Recommended to Anybody We went there to downsize our truck from a 2016 2500 Silverado because we don't have a 9,200 pound travel trailer anymore. We went here on 2/12/2018 a We went there to downsize our truck from a 2016 2500 Silverado because we don't have a 9,200 pound travel trailer anymore. We went here on 2/12/2018 and got approved for a 2017 1500 Silverado. The price written on the front window said a little over $34,000. When we started talking figures and money the finance manager tried to charge us full price of the truck of nearly $42,000 and then my husband asked them about the $34,000 written on the front window. They supposedly adjusted it according to Chris. When we eventually were waiting to see the finance manager (Neil) as we sat and waited next to a man that was highly irritated and aggravated with the fact that with his purchase of a used vehicle the way apparently the contract was written unbeknownst to him until after the fact that of receiving the paperwork in the mail they sacked him with $895 in taxes just for him to get his tags when he said that they quoted him around $89. And he had been sitting there as long as we had and was still there even when we were getting ready to leave because he refused to leave until they corrected their mistake. We didn't leave until 6 hours later and just before our last visit with the finance manager a salesman came out with the correction for that other customer who shook hands and stormed out the dealership doors. That didn't settle well with us because it made us skeptical of our transaction and unsure of what to expect. At first the finance manager, Neil asked to see my husband alone in his office and left me sitting in the waiting area. It has always been our personal experience that we have never met a scrupulous finance manager in any dealership. And one of the oldest tricks we've seen with people of this trade is to divide and conquer. So within less than a minute I showed up at the finance managers office. Also with all occasion of being at that dealership I had my tablet and phone present. Neil told us both in his office that in order to keep our payments under $800 He wouldn't be able to include the taxes in the loan. We asked for a quote and he stated it could be $1,400 to $1,600. Based on his quote we agreed to the terms of the loan. Eventually we got the paperwork and called The Tag Agency and were told that the amount owed would be $1,800. It would appear that Neil lied simply put and when my husband confronted him about it today he tried to deny giving us both a quote that he figured up on his calculator that happened to be running low on paper and was down to the red line of it. Aside from that quote Phil was also in Neil's office with us as well until we agreed based on Neil's quote. We are too old for these "He said, She said games". Oklahoma is a "One Party State" that means legally only one person has to agree to being recorded, me. With this stated that's why my tablet and phone were present at that dealership and especially with Neil and Phil. If they want resolution because of their dishonesty and treating us just like that customer before us at this point and according to GM Financial that dealership can rewrite the loan and include the taxes and fees "at their cost". All positive reviews have been taken back. Regardless of this being an independent dealership that does not give them the right to be without integrity or honesty towards us the customers or anyone else. That's also why a complaint was turned in with Chevrolet Customer Service and a case number has been issued. In our opinion There is no excuse or apology acceptable for dishonesty and what would appear as auto fraud just to get a sale. More

February 2018 My wife took her 2015 Chevrolet Suburban in because her AC wasn’t working. They diagnosed it as a hose and charged $500+ to replace. Approximately 10 My wife took her 2015 Chevrolet Suburban in because her AC wasn’t working. They diagnosed it as a hose and charged $500+ to replace. Approximately 10 days later (1st warm day since we picked it up) she tries to run her AC for the first time, it’s still not working, the ac had never been fixed. We take it back to bob Howard service and find out that the problem is actually under warranty. One would think the $500+ would be reimbursed? Lol....no. We were fed some lie about how they kept the damaged hose?! If that was the problem why wasn’t the ac fixed? I’ve bought several vehicles and used this service department at bob Howard many times but will never again. Unless you want to be taken advantage of I would stay away. More

Unethical Service Department Bob Howard Chevrolet service department tried to take advantage of a single female not having any knowledge about a vehicle's engine. I took my car in Bob Howard Chevrolet service department tried to take advantage of a single female not having any knowledge about a vehicle's engine. I took my car in for an oil leak. An hour later they estimated a $3500 repair that included a complete engine front cover reseal (replacing pumps, gaskets, struts, etc.). Not having that money laying around, my gut told me to get a second opinion. I took it to 540 Auto Repair in OKC. After popping the hood, he knew exactly what the problem was saying "this is a common problem with this vehicle". I got my car fixed for less than $200! After contacting Bob Howard regarding the experience I had, they insisted that my car had several leaks and that they shouldn't have all been listed under one repair, but they all needed to be done in order to fix the leak. I've now had my car for 3 days and there hasn't been one drop of oil left in any parking space or in my garage since I've had it back. DO NOT TRUST THIS DEALERSHIP!!! More

Poor Service I sent an e-mail to my service consultant on Wed. Jan 3 for an appointment for Friday, Jan 5 at 8am. I arrived at the dealership on time and was told I sent an e-mail to my service consultant on Wed. Jan 3 for an appointment for Friday, Jan 5 at 8am. I arrived at the dealership on time and was told my consultant was off that day and Curt Wagner would help me. I told him I had an engine oil leak and needed a cost for repairs and left the auto there. By 10:30am, I called Mr. Wagner and was told he had no information yet and would call me. By 2:30pm, I called and got Mr. Wagner voice mail and left a message to call me. By 3:30PM , no call back and I called Mr. Wagner and was told the same. I told him if I had not heard from him I would be in at 5pm to get my auto. I arrived at the dealership and Mr. Wagner did not have an estimate and just got my auto and I left. I have been a customer for Bob Howard for over 20 years and never been treated so rudely in my life. Mr. Wagner has no "customer service" skills at all and does not need to be in that postion. I wasted a whole day for nothing. Mr. Wagner did not offer an apoloygy or a "I'm sorry". Just here is your car and enjoy the rest of your day. I would not recommend Bob Howard to anyone now. My wife and just retired and we need to purchase a new car but it will not be from Bob Howard Dealership. More

Awesome service It’s always nice to greeted with a smile. Every time I visit the service department I get a smile great hospitality and I have fun with the staff. Th It’s always nice to greeted with a smile. Every time I visit the service department I get a smile great hospitality and I have fun with the staff. Thanks so much for all you you do! More

Horrible way to run a business… I wanted to purchase a used truck that they had listed on the internet, and since I live over 3 hours away trying to do as much as I can over the pho I wanted to purchase a used truck that they had listed on the internet, and since I live over 3 hours away trying to do as much as I can over the phone. After 2 days going back and forth with the salesman and his Used car manager they said that the current offer was their best. So I was ready to tell them yes I would take it and head up there to pick the truck up when I got a text from the salesman. He said there was a little problem that while moving the truck on the lot they hit a pole and damaged the rear bumper and sent me a picture. I was like ok, well as long as it didn’t hurt the tailgate it should be fine. I asked you are going to replace the bumper on the truck before I come get it right? He said he would have to ask his Manager that question. Ready for this… He said no they were not going to fix the bumper and that it would be the same deal as we discussed with the truck now as is….but it should only cost me about $700 for a new one. Are you kidding me … So Now I’m supposed to pay the same price for the truck , but now I have to spend another $700 to replace the bumper as soon as I purchase it.. When they were the ones that damaged it ..Not me… in the first place…. I told them to keep their truck…. What a horrible way to run a dealership, I’ll be sure to pass the word… More

Great experience Love my car! Better than I expected. Great price! Rich was very accommodating and knowledgeable. Also had the pleasure of dealing with Frank. He was a Love my car! Better than I expected. Great price! Rich was very accommodating and knowledgeable. Also had the pleasure of dealing with Frank. He was awesome and I enjoyed learning about my car's capabilities from him. More

Pleasant Purchase Pleasant sales agent who was very nice and helpful. There was very little haggling over the price. The past couple cars we have bought were from Carma Pleasant sales agent who was very nice and helpful. There was very little haggling over the price. The past couple cars we have bought were from Carmax so we could avoid the haggling and sales games dealers often play to pressure you into the purchase. Bob Howard did none of that and restored our faith in buying from a dealership again. We were already trying to sell our old vehicle ourselves and our agent provided very helpful tips further enhancing our pleasant sales experience. More

Vehicle service Outstanding service and outstanding individuals working there. I already do recommend Bob Howard to friends. Everyone I know that has been there is Outstanding service and outstanding individuals working there. I already do recommend Bob Howard to friends. Everyone I know that has been there is pleased. Very professional and friendly. More