Bob Howard Buick GMC

They are always polite and helpful. The facility is clean and comfortable and I can always get in when it’s convenient for me. Thank you. The facility is clean and comfortable and I can always get in when it’s convenient for me. Thank you. More

Service Center is horrible. 3 times to this service center for the same issue ( 1 time to another GM service center). Horrific nose when driving, tech keeps saying it’s all terr 3 times to this service center for the same issue ( 1 time to another GM service center). Horrific nose when driving, tech keeps saying it’s all terrain tires, it’s not, it gets louder when you turn and have weight on the driver side tires. Last week took it in and the service guy said he had the shop manager ride with him he agrees it’s a hub assembly when can I bring it back for repair. Set it up for this Wednesday and also ask about the tires and he said to get them covered we will need proof of tire rotations. Come back Wednesday, after waiting 2 hours service guy comes in and says they aren’t changing the hub, they have decided they want to charge me for tires, wheel alignment and wheel balance, the truck is a 2024 with 21k miles and is under warranty… little confused how we went from a warranty repair to know I’m paying for something. We go through the paperwork for my tire rotations. He keeps saying there is nothing wrong with the truck that the tires weren’t rotated. I have paperwork in my hand showing otherwise. The service guy stated well I’m not saying you’re lying but did you actually watch them rotate your tires because those tires were never rotated. First the mechanic is a personal friend so yes I know the tires were rotated. Second you can’t argue my paperwork.. After that I called GM Customer Care and the service center told them it was severely out of alignment… they didn’t even check the alignment in 4 trips? How would they know? And the truck doesn’t pull at all. They also are now refusing to service the truck which is fine because I don’t trust them anyways. Will have it serviced elsewhere Will never buy from Bob Howard Again May never purchase another GM May just go trade it in Service guy Mark - called me Liar with documents in hand. Also you’re welcome for your tool back you left in the truck. Sales Manager Mason - never called back. More

Tyler Walker did a great job with my sierra! Really appreciate all his help and Marks help the service advisor. Really appreciate all his help and Marks help the service advisor. More

Very friendly staff and they were great to listen to our concerns. Brant answered of our questions and work with us to our satisfaction and gets 5 stars in my book! concerns. Brant answered of our questions and work with us to our satisfaction and gets 5 stars in my book! More

I was treated with respect and was immediately checked in when I arrived at the dealership. when I arrived at the dealership. More

I've been using Bob Howard Buick for all my service needs since I purchased the car in 2020 everybody's great the service is good great that is I have no complaints whatsoever and I looked at new cars today since I purchased the car in 2020 everybody's great the service is good great that is I have no complaints whatsoever and I looked at new cars today while I was in there I'm sure I'll buy another one there More

David Hoffman is always pleasant & helpful. I always know he will take care of our service needs I always know he will take care of our service needs More

My salesman, Brant Nave - was AMAZING! He helped me every step of the way. PLEASE keep him and never let him go! He helped me every step of the way. PLEASE keep him and never let him go! More

Terrible service. Tried to scam me into buying services I didn’t need. Rude, unprofessional, and disorganized. Tried to scam me into buying services I didn’t need. Rude, unprofessional, and disorganized. More

David was the best during my service visit. He took great care of me and was kind throughout the process. He took great care of me and was kind throughout the process. More