Bob Howard Buick GMC

Service advisors worked with me even when parts supply was out of their control. Mark and CJ was out of their control. Mark and CJ More

Excellent customer service as always. On time and done correctly the first time. Thank you. On time and done correctly the first time. Thank you. More

Brought my truck in for oil change and balancing tires. The idiot stacked weights making my balance issue even worse. I told the advisor that day and he said come back in a week. I showed up the following The idiot stacked weights making my balance issue even worse. I told the advisor that day and he said come back in a week. I showed up the following day and the manager fixed it but the advisor was useless. In what world does balancing tires take 3hrs??. I won’t be going back. More

David Hoffman has provided a good consulting service leading me on how to better manage and care for my vehicle. He advised me on the issues I reported and made sure it is addressed to my comfort. leading me on how to better manage and care for my vehicle. He advised me on the issues I reported and made sure it is addressed to my comfort. More

Great service experience working with David Hoffman! Clear and timely communication from him throughout the experience. Clear and timely communication from him throughout the experience. More

They are very professional and good about staying in touch during servicing keeping me informed of any needs. touch during servicing keeping me informed of any needs. More

David took care of my recall in a time manner also gave me a card with a personal cell phone number for any further needs. me a card with a personal cell phone number for any further needs. More

They did an excellent job getting me on the road quickly on a Friday afternoon! Thanks Kaden for all your help! Will come back if in the area!! on a Friday afternoon! Thanks Kaden for all your help! Will come back if in the area!! More

Extremely helpful and courteous, answered all of our questions. Explained how to setup blue tooth and all of the other things that I wasn’t sure of.. questions. Explained how to setup blue tooth and all of the other things that I wasn’t sure of.. More

BUYER BEWARE and avoid this gnarly used car dealership like the plague! Terrible communication and shady as eff business practices. We bought a used 2020 Nissan KickS from them. As my son drove it home like the plague! Terrible communication and shady as eff business practices. We bought a used 2020 Nissan KickS from them. As my son drove it home (from his brand new purchase) on I-44, the driver's side mirror flew off the car and was crushed into oblivion on the highway. We called them and they replaced the light, AS THEY SHOULD. Then we noticed oil and condensation puddles under the car. We had purchased the bumper to bumper warranty, so we took the car to Orr Nissan, per the warranty instructions, and had diagnostics run. They located the issues; however, the warranty co refused to cover because these were "pre-existing" issues that Bob Howard Buick/GMC SHOULD HAVE CAUGHT AND FIXED. So, we had to drive to Edmond, yet again, to drop off the Nissan KickS for more repairs. Upon arrival, the worthless mechanics in the service department (CJ and Kaden) tried to push us off and give us the run around. Zero communication, zero responsibility taken. I had spoken with the used car manager, Pablo, and he had assured me that Bob Howard would "make this right". After more runaround laps than a NASCAR race from CJ and Kaden, I finally called Pablo on speaker phone, utterly exasperated. He gave them verbal confirmation that YES, BOB HOWARD WAS TO TAKE THE CAR AND DIAGNOSE AND FIX. Right now they have the vehicle. They xxxx well better make this right. I have already reached out to NBC, CBS, and ABC locally to let them know that Bob Howard should be investigated for shady as xxxx business practices. SAVE YOURSELF THE MISERY AND NEVER, EVER, EVER BUY FROM THIS DEALERSHIP. They are owned by Group 1 Automotive, who should probably be investigated from the top down. It appears that these issues at Bob Howard are institutionalized and likely come from the sloppy management structure at Group 1. A good journalist could uncover a gold mine with this one. More