Bob Howard Buick GMC

I love the convenience and quality of work done. They keep my vehicle running safely and road worthy. They keep my vehicle running safely and road worthy. More

Our sells rep Marcus was awesome. I loved that he wasn’t pushy when we went to look at another dealership and said we would come back. He’s been super helpful from start to finish. I loved that he wasn’t pushy when we went to look at another dealership and said we would come back. He’s been super helpful from start to finish. More

Had a great sales person to work with explained everything to me that i wanted to know. I will definitely use him again in the future.For my return visits. everything to me that i wanted to know. I will definitely use him again in the future.For my return visits. More

Mr Hoffman was very friendly and explained everything so that even an old lady can understand it. He kept me updated which I really appreciated. Since I’m not sure about the process of an oil change but I that even an old lady can understand it. He kept me updated which I really appreciated. Since I’m not sure about the process of an oil change but I thought that a little over 2 hours was a little long but since I have never been to a dealership so I really have no comparison. They also tried to fix the waterflow to the windshield wiper, but it didn’t work. So I guess we will takle it the next appointment. More

Excellent customer service. Great communication from my service rep, Got my vehicle done in a timely manner. Great communication from my service rep, Got my vehicle done in a timely manner. More

My service tech, David, goes out of his way to make sure that all questions are answered, and I receive the best possible service. that all questions are answered, and I receive the best possible service. More

It took three weeks to do repairs that should have taken a week. I tried to contact service manager, he did not respond. I visited shop three separate times and the explanation was parts on order. This was a week. I tried to contact service manager, he did not respond. I visited shop three separate times and the explanation was parts on order. This was an outright lie. I must add my service advisor was in vacation after taking it in, David is great and an asset. When David returned I found Out during his absence, all worked had stopped on my car. After learning this I had my moment with service manager , not an asset to your company. After a lot of heated dialogue and 20 minutes later , he finally admitted that management should have been involved in David’s absence. This is not the first time this has happened. There is a major disconnect in this shop and It is all on the management side. My hope is this will help resolve these issues, I am selling my GMC and will not do business with BH ever again. Talking to friends and family this is NOT a one off situation! Charles Moore More

Read their fine print. Customers don't matter as long as money can be made Customers don't matter as long as money can be made More

A scheduled oil change at 8 AM that took 3hours is unacceptable. Definitely will not be back. unacceptable. Definitely will not be back. More

Need a better system for those who have made an appointment. Why make an appointment if others can get ahead of you? Just my thoughts. appointment. Why make an appointment if others can get ahead of you? Just my thoughts. More