Bob Howard Buick GMC

Made a deal with salesman Terry Harmon and was then transferred to the sales desk to pay deposit, Joe Jacobs at the sales desk then wanted another 10,000.00 to close the deal. I complained and he said transferred to the sales desk to pay deposit, Joe Jacobs at the sales desk then wanted another 10,000.00 to close the deal. I complained and he said I couldn't do anything about it. Pretty shady salesman tactic in my book. More

Went in to look at a car and test drive. Spoke with Forrest Reed regarding the trade in value for my current car as well as a price agreed to pay for the new car the next day at 2:00pm. I r Spoke with Forrest Reed regarding the trade in value for my current car as well as a price agreed to pay for the new car the next day at 2:00pm. I received a call prior to 2:00 notifying me they did not reserve the car and sold it overnight, and they then proceeded to try and upswell me on a model I originally told them I could not afford. These guys are dishonest and have zero credibility. More

Bought a 2013 Expedition on 9/11. Among the problems, was some aluminum oxidation on the back, the blower motor (that they had already just replaced) was toast, and one of the plastic shell/hinge on a re was some aluminum oxidation on the back, the blower motor (that they had already just replaced) was toast, and one of the plastic shell/hinge on a rear dvd player was broken. The used manager dropped the price about $700 because of the hinge and agreed to have the paint and blower motor fixed. Since the dvd still actually played, we accepted this offer and moved forward to purchase. The salesman, Mark, told us that he would text the paint contractor and that he 'should' get started on it Monday. Mark was actually pretty good about keeping us in the loop as far as progress through service department and paint. Turns out, the service dept replaced the motor when they got it, but didn't actually bother to fix the wiring harness issue that caused it to fail in the first place. The paint guy didn't even look at the vehicle until Wednesday. He told them that it wouldn't just be a touch up and that he had to take it to his shop until Friday. It ended up back at the dealership late Thursday, and we planned to go pick it up Friday morning. Mark tells us he won't be there yet and to see his manager, Danny. As we arrive, we find out that neither of them are there but someone does manage to find the keys for us. Upon a brief inspection, I noticed that the dvd player we knew had a broken hinge was now completely inoperable because they had driven it with the monitor flopping around, and the ribbon cable had completely out. Thinking that we could just plug it back in and absent anyone apparently in charge, we left. Driving it home, we hear a loud rubbing sound from the driver's front that wasn't there before, and that only occurs while in motion. There's now a chip on the front windshield glass that wasn't there before either. When we arrived home, we notice that the exact same hinge, on the other rear dvd monitor, is also now broken in the exact same manner. We notify the salesman, who basically had nothing to say. Already having a bad taste due to how this was playing out, we weighed our next steps and I went to move the vehicle. This time, as I started it up (mind you, we've only driven it about 12 miles total) the check engine light comes on. We called Mark and told him we were on our way back. Once there, the service guy comes out and quickly diagnoses an exhaust leak. Then Mark takes us inside to speak to his manager, Danny, only to be told that he already discounted it due to the hinge and 'he's not going to fix anything else on the dvd players.' Right off, this is HORRIBLE customer service. If we had taken it in for service and it came back broken, they would be responsible. These damaged occurred between the time we signed a purchase contract and tried to take delivery, so common sense (and any reasonable sense of ethics) would dictate they are likewise responsible. Danny immediately throws out that he will 'let' us out of the contract if we want to. We have now waited 6 days since signing the purchase contract, and rather than providing us the vehicle we purchased..in the condition we purchased it in, this guy would rather have us walk. I would imaging that his $50-100 paint touch up cost them several hundred or more so it seems pretty logical that he WANTS us to back out now, so he can replace the dvd's and jack the price to recoup some of their costs. The problem is...we purchased a vehicle in a certain condition. Right now, and since it has been in their possession for the past 6 days, it has damages that were not there when we purchased it. We have kept our end of the contract. We don't want out of it. We want the vehicle we purchased...in the condition it was advertised to be in when we signed, period. If the manager would rather breach that contract, then we have other phone calls to make. More

Agreed to a deal over the phone and online. Drove 250 miles to pick up the vehicle. They informed me of a $3,000.00 up charge not previously disclosed. VERY UNETHICAL. miles to pick up the vehicle. They informed me of a $3,000.00 up charge not previously disclosed. VERY UNETHICAL. More

Took truck in for oil change and tire rotation invoice said thy did it but they did not rotate my tires when I pointed this out to the service advisor all I got was double talk and no solution or satisfac said thy did it but they did not rotate my tires when I pointed this out to the service advisor all I got was double talk and no solution or satisfaction.bottom line is they said they did a service that they didn’t do More

Took vehicle in for oil and filter change and tire rotation. Did a great job! In addition I informed service advisor about occasionally when put in drive the vehicle seemed to perhaps lightly vibrate rotation. Did a great job! In addition I informed service advisor about occasionally when put in drive the vehicle seemed to perhaps lightly vibrate and minimal surge under light load but not all the time. The service licensed technicians did not discount my concern and test drove it several times and reported there was a problem. After thorough investigation they found the torque converter was the problem. At the end the R & I transmission, replaced torque converter, filled with new fluid, and set fluid level. Afterwards the technicians test drove the vehicle to verify the problem was resolved. EXCELLENT SERVICE! Bob Howard service employees listened to my concerns and investigated the possible problems rather than just change the oil and not look for a possible problem to my concerns regarding the hesitation and vibration going from a stop to a start. More

Best place to work in the state... if you love helping people and don’t mind long hours, Bob Howard is the place to be. From cashier to GM everyone loves helping customers and it shows. Love the salesman people and don’t mind long hours, Bob Howard is the place to be. From cashier to GM everyone loves helping customers and it shows. Love the salesman I work with, all forty five of them. I don’t just work here... I live here. I also by all my cars here. More

Very unfair and I would venture to say unethical sales practices . Not honoring their solicited prices. Online $21,999 - told by sales man it’s $23,800, windshield of car says $22,900 - final sales man sa practices . Not honoring their solicited prices. Online $21,999 - told by sales man it’s $23,800, windshield of car says $22,900 - final sales man says $24,500 — absolutely ridiculous More

My 2019 Ford F150 I purchased from them used will most likely have been in the shop for 7 weeks of the three months that I have owned it. I have to make the payments even though it has been to shop twice likely have been in the shop for 7 weeks of the three months that I have owned it. I have to make the payments even though it has been to shop twice since ownership. When I tried to get hold Cody like he asked me to; I left 3 messages about the problem, no return calls/emails. Totally ignored. When I sent email to the company asking for help (loaner/relief) the GM sent me an email thanking me for thinking buying from them. What the xxxx. As a teacher they get a F. Based on the actions by the GM and Cody I have to assume they think it is funny that they sold me that truck that I will not have been able to use for up to possibly 7 weeks. Oh and I tried to contact Cody over two weeks ago and I'm just been waiting, but nothing. And the GM I responded to his weird email and guess what no response More