Bob Howard Buick GMC

Service center is a bit of crooks. Took vehicle in for noise and told it was bad gas. Noise got louder over several days and took it to a mechanic and he told me what was wrong. I took Took vehicle in for noise and told it was bad gas. Noise got louder over several days and took it to a mechanic and he told me what was wrong. I took it back to the dealership since they could schedule me in sooner. The dealership service center told me it was pistons, piston rings, etc $4,100+ dollars worth of maintenance. They also said I needed tire mount and balance. My tires were just purchased 4 weeks before from Costco and mounted and balanced. Dealership also stated I needed fuel flush, wiper changed and 3 other things. I knew that was untrue. Total they wanted $5,000+ dollars and my car was fixed for $1,168.00. Very disappointed in this dealership service center. Truly not like my past experiences with them . I have been going here since purchasing my vehicle. Really I've been going to this dealership service center since 2014. More

Excellent service. Fast and quick service. Mark helped me today . Oil change and tire rotation done in 30 minutes. Highly recommend . Fast and quick service. Mark helped me today . Oil change and tire rotation done in 30 minutes. Highly recommend . More

My husband and I drove an hour to get there to test drive and buy a car. Once we got there, we were told the car was already sold. They didn't have anything else for us (our price range and seating requireme and buy a car. Once we got there, we were told the car was already sold. They didn't have anything else for us (our price range and seating requirement), so we wasted our time driving there. The guy helping us was really nice and said he would keep his eye out for us. More

The service department was fantastic. Fixing a problem. Another dealer said was normal. Suspension noise. Jeremiah, the service advisor was very professional and courteous throughout t Fixing a problem. Another dealer said was normal. Suspension noise. Jeremiah, the service advisor was very professional and courteous throughout the whole process. The technician found the problem in a short time. They even went to the parts distribution center to get the part so they can repair my vehicle the same day. More

Bought a used 2019 Chevy Blazer from Wesley Little. I’ve bought cars from all around Oklahoma, and this young man was the perfect salesman. Not pushy or arrogant, he was so friendly and let his product I’ve bought cars from all around Oklahoma, and this young man was the perfect salesman. Not pushy or arrogant, he was so friendly and let his product sell itself. I made a fair deal and got treated with respect from everyone I came in contact with. Thank you Wesley for all your help! Fine Job! Bobby and Laurie More

Best GMC dealer around. So happy with the deal I got on my 2022 Canyon AT4!! Don’t bother going anywhere else; sales team will work with you in a respectful manner. Customer So happy with the deal I got on my 2022 Canyon AT4!! Don’t bother going anywhere else; sales team will work with you in a respectful manner. Customer for life!! More

Made a deal with salesman Terry Harmon and was then transferred to the sales desk to pay deposit, Joe Jacobs at the sales desk then wanted another 10,000.00 to close the deal. I complained and he said transferred to the sales desk to pay deposit, Joe Jacobs at the sales desk then wanted another 10,000.00 to close the deal. I complained and he said I couldn't do anything about it. Pretty shady salesman tactic in my book. More

Went in to look at a car and test drive. Spoke with Forrest Reed regarding the trade in value for my current car as well as a price agreed to pay for the new car the next day at 2:00pm. I r Spoke with Forrest Reed regarding the trade in value for my current car as well as a price agreed to pay for the new car the next day at 2:00pm. I received a call prior to 2:00 notifying me they did not reserve the car and sold it overnight, and they then proceeded to try and upswell me on a model I originally told them I could not afford. These guys are dishonest and have zero credibility. More

Bought a 2013 Expedition on 9/11. Among the problems, was some aluminum oxidation on the back, the blower motor (that they had already just replaced) was toast, and one of the plastic shell/hinge on a re was some aluminum oxidation on the back, the blower motor (that they had already just replaced) was toast, and one of the plastic shell/hinge on a rear dvd player was broken. The used manager dropped the price about $700 because of the hinge and agreed to have the paint and blower motor fixed. Since the dvd still actually played, we accepted this offer and moved forward to purchase. The salesman, Mark, told us that he would text the paint contractor and that he 'should' get started on it Monday. Mark was actually pretty good about keeping us in the loop as far as progress through service department and paint. Turns out, the service dept replaced the motor when they got it, but didn't actually bother to fix the wiring harness issue that caused it to fail in the first place. The paint guy didn't even look at the vehicle until Wednesday. He told them that it wouldn't just be a touch up and that he had to take it to his shop until Friday. It ended up back at the dealership late Thursday, and we planned to go pick it up Friday morning. Mark tells us he won't be there yet and to see his manager, Danny. As we arrive, we find out that neither of them are there but someone does manage to find the keys for us. Upon a brief inspection, I noticed that the dvd player we knew had a broken hinge was now completely inoperable because they had driven it with the monitor flopping around, and the ribbon cable had completely out. Thinking that we could just plug it back in and absent anyone apparently in charge, we left. Driving it home, we hear a loud rubbing sound from the driver's front that wasn't there before, and that only occurs while in motion. There's now a chip on the front windshield glass that wasn't there before either. When we arrived home, we notice that the exact same hinge, on the other rear dvd monitor, is also now broken in the exact same manner. We notify the salesman, who basically had nothing to say. Already having a bad taste due to how this was playing out, we weighed our next steps and I went to move the vehicle. This time, as I started it up (mind you, we've only driven it about 12 miles total) the check engine light comes on. We called Mark and told him we were on our way back. Once there, the service guy comes out and quickly diagnoses an exhaust leak. Then Mark takes us inside to speak to his manager, Danny, only to be told that he already discounted it due to the hinge and 'he's not going to fix anything else on the dvd players.' Right off, this is HORRIBLE customer service. If we had taken it in for service and it came back broken, they would be responsible. These damaged occurred between the time we signed a purchase contract and tried to take delivery, so common sense (and any reasonable sense of ethics) would dictate they are likewise responsible. Danny immediately throws out that he will 'let' us out of the contract if we want to. We have now waited 6 days since signing the purchase contract, and rather than providing us the vehicle we purchased..in the condition we purchased it in, this guy would rather have us walk. I would imaging that his $50-100 paint touch up cost them several hundred or more so it seems pretty logical that he WANTS us to back out now, so he can replace the dvd's and jack the price to recoup some of their costs. The problem is...we purchased a vehicle in a certain condition. Right now, and since it has been in their possession for the past 6 days, it has damages that were not there when we purchased it. We have kept our end of the contract. We don't want out of it. We want the vehicle we purchased...in the condition it was advertised to be in when we signed, period. If the manager would rather breach that contract, then we have other phone calls to make. More

Agreed to a deal over the phone and online. Drove 250 miles to pick up the vehicle. They informed me of a $3,000.00 up charge not previously disclosed. VERY UNETHICAL. miles to pick up the vehicle. They informed me of a $3,000.00 up charge not previously disclosed. VERY UNETHICAL. More