Bob Howard Buick GMC
Oklahoma City, OK
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When I scheduled my tire replacement appointment online a few days ahead of the appointment date, I entered a note that I wanted Pirelli tires to give them a heads-up in case they were not in stock. I arrive few days ahead of the appointment date, I entered a note that I wanted Pirelli tires to give them a heads-up in case they were not in stock. I arrived at my appointment and learned that not only were the tires not in stock, the service center could not get them delivered that day (it was a Saturday). It would have been great if the service center had contacted me prior to my appointment to let me know they did not have the tires I requested, rather than tell me when I showed up at the scheduled time. I scheduled a new appointment for the following week and the service center told me they’d order the tires to ensure they were delivered for my new appointment. I called to confirm two days before the new appointment and was glad to hear that they had the tires ready for me. This morning they put on the new tires. Tire replacement seems satisfactory so far, but service department did not place floor mat covers over the carpet when getting in/out of my car and they left behind quite a bit of black grease on the beige carpet. I’ve had routine maintenance done at this same service center for nearly 5 years, and until today they’ve been good about not leaving behind grease/dirt in the interior. I’ve been disappointed last week and today, but will be back because I feel like their service department does good work at a fair price and I normally don’t have to wait long. More
Great and efficient service! Our service advisor James and the technicians that work on our truck always get it done at the time necessary. Awesome 👏🏽 job fellas!!! Our service advisor James and the technicians that work on our truck always get it done at the time necessary. Awesome 👏🏽 job fellas!!! More
Bob howard gmc is the best dealer. I live in az and I've been to other auto dealership and the treatment wasn't the best. Bob howard association Darrell Wilson is the best. When some I live in az and I've been to other auto dealership and the treatment wasn't the best. Bob howard association Darrell Wilson is the best. When someone wants to buy a car and ask for referrals handsdown bob howard buick in okc. It's worth the drive to okc. More
James McKinney and the Service Department got my truck issue diagnosed, part ordered, and corrected quickly. It was under warranty and he kept me informed and updated even on his day off. issue diagnosed, part ordered, and corrected quickly. It was under warranty and he kept me informed and updated even on his day off. More
Chad was amazing! He was professional, nice, and efficient! My car has so many repairs and he was very understanding to my needs! Thank you Chad! He was professional, nice, and efficient! My car has so many repairs and he was very understanding to my needs! Thank you Chad! More