Bob Howard Buick GMC

They made the process easy for us to get the deal agreed with. They Explained to me about my my truck and all the options. with. They Explained to me about my my truck and all the options. More

Excellent customer service! Sales and Service Departments do a nice job taking care of customers! Sales and Service Departments do a nice job taking care of customers! More

They were very nice and professional showed us a nice vehicle within our price range vehicle within our price range More

Peggy is great. Takes care of my service needs in professional manner, and an asset to their dealership. Takes care of my service needs in professional manner, and an asset to their dealership. More

Mileage in: 35961. ..7/6/24 changed to: 59000...please address this issue as soon as possible ..7/6/24 changed to: 59000...please address this issue as soon as possible More

My Original Review: 1. At least one of their employees is a thief who is stealing items from customer vehicles when in for service. My US Military National Parks Pass was s At least one of their employees is a thief who is stealing items from customer vehicles when in for service. My US Military National Parks Pass was stolen as well as a THC vape pen and a handful of quarters. When confronted about it Bobby Lubbers tells he there is a hole in their fence (where my truck was parked for service) with section 8 apartments behind and that's who he suspects because "in all his years this sort of thing has never happened". There were no signs my truck had been broken into and in fact automatically locks when the key fob leaves it. Zero accountability. 2. They can't seem to do what they promise. My newly purchased truck was in to have the hood repainted, along with a couple paint touch-up spots, and to have a piece of side moulding adhered better. The hood was painted but the touch-up spots and side moulding were never completed. When confronted about it, salesman Toby says he didn't notice the items weren't complete but to bring the truck back up at my convenience as it's a "simple fix". If it's so simple it should have been completed. I work everyday so it's not "convenient" for me to bring the truck back for what should have been done the first time for a "simple fix". The touch-up paint and side moulding fix have still not been addressed. Bob Howards Reply: Unfortunately, this was not Bob Howard Chevrolet. This was a different Bob Howard dealership that the vehicle was purchased from. However, if there is anything Bob Howard Chevrolet can do to help resolve this issue, please let us know. Perspective: Based on their reply ‘The Bob Howard Auto Group’ is not responsible for all that is represented under their umbrella or by the actions/conduct of their staff and use the term ‘Group’ to pass and deflect blame onto each other until the customer gets tired of chasing their tails. Let me be clear here, I never once spoke to a Bob Howard Nissan salesperson or even entered their dealership. The truck I purchased was on BH Nissan's lot but it was brought to me to test drive and ultimately purchase from Bob Howard Buick GMC's Used/Certified Pre-Owned salesman Toby. General Manager Bobby Lubbers was made aware of the theft and called me with excuses so if this was someone else’s responsibility, why was it addressed by him? I’ll tell you why, because the salesperson I bought the vehicle from, Toby, with BH Buick GMC, looped his boss into the situation as soon as he was aware there was a theft. I bought the truck from a BH Buick GMC salesman so I think I can safely deduce his boss Bobby Lubbers also works for BH Buick GMC. BH Buick GMC is my lien-holder, NOT BH Nissan (which is btw, in the middle of and surrounded by several Bob Howard entities). If Bob Howard is the 'brand' you use to sell others 'brand products' then your concern should be the 'Bob Howard' brand name that's being sullied here. After all, it isn't a truck brand made by any manufacturer that stole from me, it was someone representing YOUR brand ‘The Bob Howard Auto Group’ who stole from me. Now I suppose the next response from them will be that BH Chevrolet and BH Buick GMC are entirely separate entities in an attempt to continue to deflect responsibility…even though they are collectively ‘The Bob Howard Auto GROUP’. For whom no one is apparently responsible. Stop deflecting blame and take some responsibility. My truck was dropped off for service at Bob Howard Buick GMC's Used/Certified Pre-Owned building, (the very first building in their row of dealerships), not BH Nissan or anywhere else. One final note and bottom line: I never asked for any type of restitution or reimbursement from Bob Howard auto group for what they stole from me, only that they recognize they have a problem. Because they chose to blame a disadvantaged neighboring community I can’t trust them with my vehicle to be serviced and I I’ll certainly never buy another vehicle from them. Buyer beware!! More

a day ago Beware! ! We called and spoke to a person about an advertised vehicle- told we would be there about hour and half to view. She said it and key would be ready. ! We called and spoke to a person about an advertised vehicle- told we would be there about hour and half to view. She said it and key would be ready. At dealership a salesperson tells us someone will be with us shortly. We walk through the cars and the vehicle is not visible. A salesperson who does approach us says the car doesn’t exist. We explain that we spoke to a person and was told key would be waiting. Salesperson leaves - 20 mins. later another employee walks by- we ask for the manager-after several mins wait I see the manager looking at us as he walk through at the other end of the hall, the salesperson returns and tells us manager too busy to talk with us and wouldn’t see us. As we waited for that return, my husband calls the dealer number and is told the car is on the lot and available. The original salesman still Mia. I pulled a chair into the middle of the showroom where I could watch the second salesman and 2 others around the Dodge manager behind an enclosed employee only area. Another person approaches with 2 salespeople from that area, our salesperson still Mia. The next says he is financial director and ad mistake- car is loaner. 2nd salesperson we had encountered suddenly remembers he loaned it to his client for an indefinite period. We exchanged words about lying about a vehicle and were leaving. We encountered another as we were entering our car. This person is Jeep manager and assures us he can fix everything- well played Bob Howard- this guy assures us he can get that vehicle back- he produces papers that says loaned Mon. Client getting running boards installed-pretends to ck on it- other manager and all other salesmen have entered this 2nd building to watch us. Our original salesperson is sitting in that second building and suddenly leaves as we enter. The furst manager appears and the managers consult more than once as we are there.We are then told car will be back in hour- we go to lunch. 2nd manager so accommodating-well played Bob Howard. At lunch he calls will be 2 more hours client showing houses. We return to dealership - to get appraisal in event car shows up— he then says no idea when it will return but will call. This is how all of them were finally able to get us away from dealership and car that doesn’t really seem to exist tho advertised- gave low value on car value. This time the other manager again came walking through as well as the financial guy and the sales reps. I called number while waiting and the person said she had to talk to manager before talking about the car - I said I would hold- she hung up on me. That’s when it occurred to me- all part of a play by Bob Howard. Other manager was in first building when we asked for that car- what running boards take days to install? Well played Bob Howard- ohhhh and the person on phone gave an entirely different story about car’s mileage and how on lot then manager - 2 totally different stories— so if you have a day to go and have these people play you- Bob Howard is the place to be— car still advertised tho supposedly a “loaner” and ad “mistake.” More

Mark, Service Advisor was so helpful and very professional. He kept me updated on everything professional. He kept me updated on everything More

Bob Howard was awesome to deal with their services. Unbelievable. Their management is unbelievable. It was just a easy process for me. Unbelievable. Their management is unbelievable. It was just a easy process for me. More

They were very knowledgeable and friendly Manager and staff went out of their way to make sure we had an enjoyable experience staff went out of their way to make sure we had an enjoyable experience More