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Bob Howard Buick GMC

Oklahoma City, OK

Overview
Reviews
Vehicles
4.6
362 Reviews
Call Dealership (405) 936-8800

13300 North Broadway Ext

Oklahoma City, OK

73114

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Showing 362 reviews

November 23, 2024

I scheduled for an appointment and it took almost 2 hours to get my oil changed and they did not put a new sticker to let me know when my next oil change was due. Plus the coffee maker didn't work while I w More

by carmeno369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 25, 2024 -

Bob Howard Buick GMC responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (405) 936-8800 so we may identify ways to improve your experience.

November 12, 2024

Easy to set an appointment online. Chad, my service manager is always helpful and friendly. Keeps me advised as to what is going on with my car. More

by Rj412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Dear
Report | Print
Nov 13, 2024 -

Bob Howard Buick GMC responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2024

David communicated clearly about timing and provided a courtesy uber ride to and from the dealership. More

by joeferguson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hoffman , Digital AirStrike
Report | Print
Nov 14, 2024 -

Bob Howard Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bob Howard Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

November 08, 2024

Oil, filter and fluids at the Service Department. Friendly people and great service. My new go-to service department! More

by Fandiwear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Conney
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Nov 11, 2024 -

Bob Howard Buick GMC responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2024

My salesman Brad was helpful and didn’t pressure me. He followed up after I had looked at several cars and encouraged me to come back and look at the one I was interested in again. It was the right one. More

by Vicki Holderread
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 06, 2024 -

Bob Howard Buick GMC responded

Hi Vicki, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

October 30, 2024

Very helpful, nice, clean, courteous, easy to get to. Great customer service and knowledgeable about the product More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 02, 2024 -

Bob Howard Buick GMC responded

Thank you, Brian! We're thrilled to hear that you had a positive experience at Bob Howard Buick GMC. Our team strives to provide excellent customer service, and it's great to know you found us helpful and knowledgeable. We look forward to seeing you again! -The Bob Howard Buick GMC Team

Nov 02, 2024 -

Bob Howard Buick GMC responded

Hi Brian, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 26, 2024

Bought my vehicle here. Service is slow, Dave is an awesome, but service director could probably use an upgrade. Call me anytime. More

by BwY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Oct 27, 2024 -

Bob Howard Buick GMC responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

Great Service and great communication with Roy The estimate given was exactly the price when we picked up More

by b.s.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Report | Print
Oct 25, 2024 -

Bob Howard Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that you received great service and communication from Roy. It's great to know that the estimate you were given matched the price at pickup. We appreciate your feedback and look forward to seeing you again at Bob Howard Buick GMC! -The Bob Howard Buick GMC Team

Oct 26, 2024 -

Bob Howard Buick GMC responded

Hello, we're happy you found our staff to be supportive during your experience here at Bob Howard Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.

October 19, 2024

I didn't appreciate that it took 4 hours for a simple oil change when I made an appointment. More

by simonarchandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaiden
Report | Print
Oct 25, 2024 -

Bob Howard Buick GMC responded

simonarchandler, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Bobby Lubbers General Manager blubbers@bobhowardauto.com

October 17, 2024

Very friendly and helpful. The transaction was very low key and no pressure. I would recommend them for your vehicle purchase. More

by jfmiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 19, 2024 -

Bob Howard Buick GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

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