Bob Howard Buick GMC

a day ago Beware! ! We called and spoke to a person about an advertised vehicle- told we would be there about hour and half to view. She said it and key would be ready. ! We called and spoke to a person about an advertised vehicle- told we would be there about hour and half to view. She said it and key would be ready. At dealership a salesperson tells us someone will be with us shortly. We walk through the cars and the vehicle is not visible. A salesperson who does approach us says the car doesn’t exist. We explain that we spoke to a person and was told key would be waiting. Salesperson leaves - 20 mins. later another employee walks by- we ask for the manager-after several mins wait I see the manager looking at us as he walk through at the other end of the hall, the salesperson returns and tells us manager too busy to talk with us and wouldn’t see us. As we waited for that return, my husband calls the dealer number and is told the car is on the lot and available. The original salesman still Mia. I pulled a chair into the middle of the showroom where I could watch the second salesman and 2 others around the Dodge manager behind an enclosed employee only area. Another person approaches with 2 salespeople from that area, our salesperson still Mia. The next says he is financial director and ad mistake- car is loaner. 2nd salesperson we had encountered suddenly remembers he loaned it to his client for an indefinite period. We exchanged words about lying about a vehicle and were leaving. We encountered another as we were entering our car. This person is Jeep manager and assures us he can fix everything- well played Bob Howard- this guy assures us he can get that vehicle back- he produces papers that says loaned Mon. Client getting running boards installed-pretends to ck on it- other manager and all other salesmen have entered this 2nd building to watch us. Our original salesperson is sitting in that second building and suddenly leaves as we enter. The furst manager appears and the managers consult more than once as we are there.We are then told car will be back in hour- we go to lunch. 2nd manager so accommodating-well played Bob Howard. At lunch he calls will be 2 more hours client showing houses. We return to dealership - to get appraisal in event car shows up— he then says no idea when it will return but will call. This is how all of them were finally able to get us away from dealership and car that doesn’t really seem to exist tho advertised- gave low value on car value. This time the other manager again came walking through as well as the financial guy and the sales reps. I called number while waiting and the person said she had to talk to manager before talking about the car - I said I would hold- she hung up on me. That’s when it occurred to me- all part of a play by Bob Howard. Other manager was in first building when we asked for that car- what running boards take days to install? Well played Bob Howard- ohhhh and the person on phone gave an entirely different story about car’s mileage and how on lot then manager - 2 totally different stories— so if you have a day to go and have these people play you- Bob Howard is the place to be— car still advertised tho supposedly a “loaner” and ad “mistake.” More

Mark, Service Advisor was so helpful and very professional. He kept me updated on everything professional. He kept me updated on everything More

Bob Howard was awesome to deal with their services. Unbelievable. Their management is unbelievable. It was just a easy process for me. Unbelievable. Their management is unbelievable. It was just a easy process for me. More

They were very knowledgeable and friendly Manager and staff went out of their way to make sure we had an enjoyable experience staff went out of their way to make sure we had an enjoyable experience More

Blake Harr was very patient handling our log in hiccups. No pressure sale and financing. . No pressure sale and financing. . More

Got what I wanted no haggle & very glad I choose Bob Howard GMC thank you! Howard GMC thank you! More

Pretty friendly, salesman stayed on it. Receptionist was very friendly and helpful Overall pretty good experience Receptionist was very friendly and helpful Overall pretty good experience More

We went in on Memorial Day right as they were opening at 8:30 a.m. the only person to greet us was Ricky Schulz. He was very friendly, informative, and patient. He helped me decide between different cars on 8:30 a.m. the only person to greet us was Ricky Schulz. He was very friendly, informative, and patient. He helped me decide between different cars on what felt right for me. Ricky showed that he really cares about his clients with great customer service. If you are looking for a new car ask for Ricky Schulz. More

I had a excellent experience from start to finish and Rick is a fabulous salesman. I highly recommend Rick. Rick is a fabulous salesman. I highly recommend Rick. More

Professional. Courteous. I felt I was well taken care of by the staff. Specifically by my salesman, Jeff Lemon. Courteous. I felt I was well taken care of by the staff. Specifically by my salesman, Jeff Lemon. More