Bob Howard Buick GMC

I had a free oil change. I had an appointment. I arrived early and the wait was not long. Got the free oil change and pleased to be on my way. I had an appointment. I arrived early and the wait was not long. Got the free oil change and pleased to be on my way. More

They work hard for me every time I come in. It keeps me coming back. It keeps me coming back. More

Easy to deal with was a great experience! Would recommend to others to go there. Would recommend to others to go there. More

Everything was great, from the time I was checked in to the time they were finished with my vehicle. the time they were finished with my vehicle. More

Not happy today, No sticker in the window, and receipt says fluids were topped off and they weren't. They also didn't reset dash setting still said oil change required says fluids were topped off and they weren't. They also didn't reset dash setting still said oil change required More

David Hoffman always goes above and beyond to ensure my vehicle is ready on or before the due date. He treats my truck like it’s his truck and I appreciate that vehicle is ready on or before the due date. He treats my truck like it’s his truck and I appreciate that More

Bob Howard teen make it very easy to check in and out. They are very.Timely , David was very efficient. They are very.Timely , David was very efficient. More

They are always polite and helpful. The facility is clean and comfortable and I can always get in when it’s convenient for me. Thank you. The facility is clean and comfortable and I can always get in when it’s convenient for me. Thank you. More

Service Center is horrible. 3 times to this service center for the same issue ( 1 time to another GM service center). Horrific nose when driving, tech keeps saying it’s all terr 3 times to this service center for the same issue ( 1 time to another GM service center). Horrific nose when driving, tech keeps saying it’s all terrain tires, it’s not, it gets louder when you turn and have weight on the driver side tires. Last week took it in and the service guy said he had the shop manager ride with him he agrees it’s a hub assembly when can I bring it back for repair. Set it up for this Wednesday and also ask about the tires and he said to get them covered we will need proof of tire rotations. Come back Wednesday, after waiting 2 hours service guy comes in and says they aren’t changing the hub, they have decided they want to charge me for tires, wheel alignment and wheel balance, the truck is a 2024 with 21k miles and is under warranty… little confused how we went from a warranty repair to know I’m paying for something. We go through the paperwork for my tire rotations. He keeps saying there is nothing wrong with the truck that the tires weren’t rotated. I have paperwork in my hand showing otherwise. The service guy stated well I’m not saying you’re lying but did you actually watch them rotate your tires because those tires were never rotated. First the mechanic is a personal friend so yes I know the tires were rotated. Second you can’t argue my paperwork.. After that I called GM Customer Care and the service center told them it was severely out of alignment… they didn’t even check the alignment in 4 trips? How would they know? And the truck doesn’t pull at all. They also are now refusing to service the truck which is fine because I don’t trust them anyways. Will have it serviced elsewhere Will never buy from Bob Howard Again May never purchase another GM May just go trade it in Service guy Mark - called me Liar with documents in hand. Also you’re welcome for your tool back you left in the truck. Sales Manager Mason - never called back. More

Very friendly staff and they were great to listen to our concerns. Brant answered of our questions and work with us to our satisfaction and gets 5 stars in my book! concerns. Brant answered of our questions and work with us to our satisfaction and gets 5 stars in my book! More