Bob Howard Acura

Horrible Sales Experience I visited the dealership with the intention of purchasing a loaner vehicle that I had driven while my car was being serviced. I am active duty Air For I visited the dealership with the intention of purchasing a loaner vehicle that I had driven while my car was being serviced. I am active duty Air Force and had contacted USAA prior to my arrival with a car loan certificate/pre-approved auto loan. The sales manager Scott was completely unwilling to negotiate on the asking price (my friend who accompanied me felt it based on racial reasons, which made sense given that Scott was reluctant to shake my hand upon meeting me). I thought it was disgusting that Scott was willing to walk away from a sale and commission for whatever his chosen reason was, despite me telling him that I planned to pay $10,000 as a down payment. My Acura is 13 years old, and I have had my car serviced at Acura dealerships around the country, as I have moved due to new base assignments. I have never felt so disgusted about being an Acura owner as I was yesterday. Perhaps this is the norm here in OKC, a city that is very homogeneous with little racial/ethnic diversity. Recommend diversity training and diversification of your staff as well. Thank you for taking the time to read this. More

Great service No problems Very friendly Very knowledgeable Always great service This part of survey much too long! What part do you not understand that I was v No problems Very friendly Very knowledgeable Always great service This part of survey much too long! What part do you not understand that I was very satisfied with the service and the service advisor and the tech that worked on my vehicle?! More

Fast and friendly service! Thanks Tyler for helping me get a beautiful first car for my son's 16th Birthday! I'll probably be back in 17 months for son #2! Thanks Tyler for helping me get a beautiful first car for my son's 16th Birthday! I'll probably be back in 17 months for son #2! More

A1 maintenance Service was completed in only an hour, letting me get out quickly an onto the rest of my day. It was a pleasant experience overall Service was completed in only an hour, letting me get out quickly an onto the rest of my day. It was a pleasant experience overall More

Quick service Professional and fast. I was at the dealership only an hour to change a recalled airbag and check out a driver rear view mirror. Gregg was experienc Professional and fast. I was at the dealership only an hour to change a recalled airbag and check out a driver rear view mirror. Gregg was experienced and expedited the whole process. More

Great customer service for routine maintenance. I always feel the service managers are attentive and helpful. The services are performed by Acura specific mechanics, so I trust their expertise more I always feel the service managers are attentive and helpful. The services are performed by Acura specific mechanics, so I trust their expertise more than a standard shop. More

Above and Beyond in service These guys are super personable and have great mechanical knowledge and explain things in a way I can understand. They work hard to minimize my wait These guys are super personable and have great mechanical knowledge and explain things in a way I can understand. They work hard to minimize my wait time. Thank you Jeff Lang for personally drying off my car to get me out of there faster. More

Acura MDX first service Dennis Jameson, our service rep was amazing. He explained everything completely and kept us updated. He gave us his mobile phone number and told us if Dennis Jameson, our service rep was amazing. He explained everything completely and kept us updated. He gave us his mobile phone number and told us if we need anything, we should just call him. We were very pleased. More

Great The staff were Proffesional and the experience meet my expectations. The faculty was excellent. The over all experience was great. .The service has a The staff were Proffesional and the experience meet my expectations. The faculty was excellent. The over all experience was great. .The service has always been great. I would recommend Bob Howard. More

Efficient, helpful and thorough As a "drop-in" for service our most recent experience was superb! We had a tire- balance, alignment problem--- created elsewhere, but the service dep As a "drop-in" for service our most recent experience was superb! We had a tire- balance, alignment problem--- created elsewhere, but the service department was SO helpful! They solved the problem, checked everything out, and we were off and doing nicely! We have always known why we trade with Bob Howard, but this was once again, a strong reassurance! Thanks, Greg for your assistance and help! You are appreciated! More