Bob Howard Acura | Page 5

I am writing to express my dissatisfaction with the service my vehicle received at Bob Howard Acura on March 13, 2025. My son brought our car in for a scheduled oil change appointment at 7:00 AM, which service my vehicle received at Bob Howard Acura on March 13, 2025. My son brought our car in for a scheduled oil change appointment at 7:00 AM, which I had booked through your website using a coupon. Unfortunately, the experience fell far below expectations. At 8:30 AM, Larry Coleman returned the keys to my son. However, he failed to inform him of three critical issues that required immediate attention: the need for two new tires, four new spark plugs with a valve adjustment, and a new cabin air filter. These services, totaling nearly $1,000, were not mentioned at the time of the appointment. When I later called to inquire why this information wasn’t communicated to my son, Mr. Coleman explained that “it was really crazy this morning.” He then suggested I bring the car back the following morning to address the issues. Unfortunately, this is not an option as my son departs at 6:00 AM. To make matters worse, your team did not replace the windshield sticker indicating the next oil change date or reset the oil life sensor—basic tasks that are expected during a standard oil change. This lack of communication, attention to detail, and overall disregard for the customer experience is unacceptable. I hope Bob Howard Acura is not relying on its service department to foster customer loyalty, as this experience has ensured that I will not be returning. More

I didn't buy my vehicle there, but they were so quick to help service my car and were so friendly. They even washed it as well. While waiting, I had the chance to browse through their inventory and it was help service my car and were so friendly. They even washed it as well. While waiting, I had the chance to browse through their inventory and it was impressive. More

I always appreciate the great service and friendly people at this dealership. They explain any issues and work with me to find the best solution and price! at this dealership. They explain any issues and work with me to find the best solution and price! More

When i first came in there I was just looking around and one of the Saleman came and tried to help us out but I was not very convinced, then i had the experience of being helped by Salvador at the Acura dea one of the Saleman came and tried to help us out but I was not very convinced, then i had the experience of being helped by Salvador at the Acura dealership, and he was a great help. Very knowledgeable about all the cars they carry and specs. He has a great positive attitude and he speaks English and Spanish. If your looking for a car ask for Sal I would recommend him. More

From the very start, my experience was excellent, marked by the welcoming demeanor of the service agent who assisted me. Their friendly attitude immediately put me at ease. Throughout the service process, I by the welcoming demeanor of the service agent who assisted me. Their friendly attitude immediately put me at ease. Throughout the service process, I received consistent updates, keeping me informed every step of the way. This level of communication made me feel valued and involved. Finally, the pickup was seamless; everything was prepared perfectly and executed with efficiency, which made the entire experience wonderfully smooth and hassle-free. More

When we drove an MDX which was sitting outside windows down for our test drive. We noticed a little smoke smell. But when we put it in garage it.was so bad my wifes eyes watered. Went back to the deale down for our test drive. We noticed a little smoke smell. But when we put it in garage it.was so bad my wifes eyes watered. Went back to the dealer and they ran an ozone generator in it. It didnot cure the smell. Good old Bill was more interested in making.a profit on both cars than satisfying customer. Beware Bob Howard does not seem to disclose the condition of of their product. More

Larry is great. Very fast service and washed up my car after the service is done. Highly recommended! Very fast service and washed up my car after the service is done. Highly recommended! More

Very quick and courteous in getting my car serviced. Easy to get an appointment and finished in a timely manner Easy to get an appointment and finished in a timely manner More

Great overall service and very nice, understanding staff! Also does maintenance in a timely manner. Also does maintenance in a timely manner. More

Excellent service. Brandon Kinney took great care of us. Professional, polite and knowledgeable. Will definitely purchase next vehicle from this dealership. Brandon Kinney took great care of us. Professional, polite and knowledgeable. Will definitely purchase next vehicle from this dealership. More