Bob Howard Acura

Upon inspection all jack accessories were available. After purchase lug wrench piece of handle missing. Have a flat 1 week after purchase and no wrench to remove lug nuts. Asked about infotainment After purchase lug wrench piece of handle missing. Have a flat 1 week after purchase and no wrench to remove lug nuts. Asked about infotainment center remote during fist inspection of vehicle, "none taken on trade in" stated by sales person. Dealer acquired vehicle through Dealer Auction (Carfax detail). On agreement to purchase only final price and monthly provided. Had to ask for finance terms paper. None provided in person while at dealership. Digital copy sent after leaving and after dealer hours. Suprisingly an Unspoken, offered, nor advertised "Warranty" is part of every New or Used car sale at Bob Howard dealerships. Then during paper siging when asking if "insurance proof" could be emailed. No was the answer. Almost two hours later and phone calls to my carrier it "is" possible to email the dealer's finance officer. Less than 30 minutes had keys in hand. Vehicle History, I showed indication of accident in walk around, and in car work invoices showed damage repair done to vehicle. Dealership stood solely by Car Fax provided. In all, All Urban Legionds upheld. Lastly, thanked me for Armed Forces service, and did not even mention the dealerships brand name offering Veterans Discounts. My self apprised verdict, after all's said and done I was a marked man. Wondering now about the grey line of ethics there. More

The sales team were very good to help and showed a willingness to find the right deal for me....I am very,happy with me Acura! willingness to find the right deal for me....I am very,happy with me Acura! More

They were courteous and polite. Helpful and made our experience quick and easy. I would rate them a ten! Helpful and made our experience quick and easy. I would rate them a ten! More

Great service experience as always. Very courteous and professional. Explain the options for repairs and don’t pressure into making a decision. Very courteous and professional. Explain the options for repairs and don’t pressure into making a decision. More

Jeremy Lay was the salesman that took care of every car need I had. He was professional, punctual, patient, knowledgeable and ensured I got the best deal around. Jacob Wells was the manager that handled th need I had. He was professional, punctual, patient, knowledgeable and ensured I got the best deal around. Jacob Wells was the manager that handled the closing of the vehicle and made my first time buyer experience the easiest and stress free as possible. This dealership has integrity and truly cares for their customers! More

Quick service, very friendly, offered a free car wash with the service. I didn’t wait very long. with the service. I didn’t wait very long. More

Good service. Great staff. Great communication. Will likely bring my car back again next time. Great staff. Great communication. Will likely bring my car back again next time. More

Great dealership. However, I had a screw on one of my tires and was told it was too far to the side of the tire and therefore couldn’t be fixed. However I could buy a However, I had a screw on one of my tires and was told it was too far to the side of the tire and therefore couldn’t be fixed. However I could buy a new tire to replace my old one with only 18K on it. I was not losing air, so I didn’t get a new tire. I ended up at Castro, they pulled the 1/16-inch screw out, checked for leaks, plus tire pressure and lug nut torque on all four tires. NO CHARGE. They saves me about $300. I believe in supporting my dealership, but that’s ridiculous. On top of that, because I checked with two different tire companies before Costco (wait times were all 2+ hours), another customer scratched the paint off my back bumper! I didn’t see the scratch until I was at Costco! All of this additional effort, plus two different days because Acura wouldn’t test the tire’s condition. My deductible is $500. Am I happy? You tell me. More

My wife and I had a great experience at this dealership. The salesman, the sales manager, and the finance manager were all great to work with. I felt that they listened to us and gave us a very fair deal. The salesman, the sales manager, and the finance manager were all great to work with. I felt that they listened to us and gave us a very fair deal. I would highly recommend this dealership to anyone looking for a quality car at a good price. More

People were very friendly and efficient. Pleasant experience and quick service during my buying process. Pleasant experience and quick service during my buying process. More