Bob Howard Acura

Courteous and friendly. Answered my questions that I had. Did come to me as soon as I drove in and told me someone would be here to take care of me. Answered my questions that I had. Did come to me as soon as I drove in and told me someone would be here to take care of me. More

The service department is knowledgeable and very efficient! I appreciate the updates in the process of repaurs. efficient! I appreciate the updates in the process of repaurs. More

I waited 45 minutes, after my car was finished, to pay for my service.My appt.was at 10am. For a tire rotation and to replace a tag light.I left at 12:10pm..This was really up setting, that no one every r for my service.My appt.was at 10am. For a tire rotation and to replace a tag light.I left at 12:10pm..This was really up setting, that no one every really tried to help me. Workers just passed me by I like I was a nobody. More

Clean, neat, professional & expensive. 15% shop fees on installing a light bulb is highway robery! 15% shop fees on installing a light bulb is highway robery! More

Dealer performs great work and communicates/explains what needs to be done clearly and effectively needs to be done clearly and effectively More

The service department could stand to step up their level of service quite a few notches. The service manager argued with me about what I heard her say. Instead of apollogizing for the misunderstanding and r of service quite a few notches. The service manager argued with me about what I heard her say. Instead of apollogizing for the misunderstanding and restating the information, she continued to argue with me about what I heard. AND then told me she was going to hang up on me. I have been in customer service for 25+ years and regardless of whether or not the customer what the customer heard is correct, you don't argue with them about it. You APOLOGIZE for the misunderstanding and restate. If there was another Acura dealership in OKC, OK I would give them a try next time. Unfortunately for me, I don't have another option. And continue to go back for subpar customer service. More

Did work in time. Did additional work that was needed. Did not have bottled water or coffee and hot cocoa as usual. Did additional work that was needed. Did not have bottled water or coffee and hot cocoa as usual. More

Best service department ever! Only mistake I made was not buying my car from them! Only mistake I made was not buying my car from them! More

Everyone there are always super friendly and helpful l! Love the staff and the dealership!!! Love the staff and the dealership!!! More

Blake was incredibly professional & courteous re: scheduling my service, updates and completion of the work.. scheduling my service, updates and completion of the work.. More