Bob Howard Acura

Rude customer service. Overcharged..charged $20 more for the same service as last time, on same vehicle Overcharged..charged $20 more for the same service as last time, on same vehicle More

Great service! Helpful and friendly! I will definitely use them for all my service needs. Helpful and friendly! I will definitely use them for all my service needs. More

Joni , Jeremy Anna and GM did well to help me, the rest are unprofessional 8 hours waiting to get an expensive repair. After 8 hours offering a loaner. Joni and Jeremy only two to check on me. Then after are unprofessional 8 hours waiting to get an expensive repair. After 8 hours offering a loaner. Joni and Jeremy only two to check on me. Then after I get my car Jonathan calls me 5 minutes after being home to ask about my interest in 24 integra , that was the loaner! After he just saw me speak to the GM! No respect for customers or women maybe. Jacob the GM is great. Joni is the sweetest human. Jeremy is only one you should buy a car from if you go to acura. More

Good service and nice people. I liked it to tell me the things that need done immediately or things that I can wait on I liked it to tell me the things that need done immediately or things that I can wait on More

Courteous and friendly. Answered my questions that I had. Did come to me as soon as I drove in and told me someone would be here to take care of me. Answered my questions that I had. Did come to me as soon as I drove in and told me someone would be here to take care of me. More

The service department is knowledgeable and very efficient! I appreciate the updates in the process of repaurs. efficient! I appreciate the updates in the process of repaurs. More

I waited 45 minutes, after my car was finished, to pay for my service.My appt.was at 10am. For a tire rotation and to replace a tag light.I left at 12:10pm..This was really up setting, that no one every r for my service.My appt.was at 10am. For a tire rotation and to replace a tag light.I left at 12:10pm..This was really up setting, that no one every really tried to help me. Workers just passed me by I like I was a nobody. More

Clean, neat, professional & expensive. 15% shop fees on installing a light bulb is highway robery! 15% shop fees on installing a light bulb is highway robery! More

Dealer performs great work and communicates/explains what needs to be done clearly and effectively needs to be done clearly and effectively More

The service department could stand to step up their level of service quite a few notches. The service manager argued with me about what I heard her say. Instead of apollogizing for the misunderstanding and r of service quite a few notches. The service manager argued with me about what I heard her say. Instead of apollogizing for the misunderstanding and restating the information, she continued to argue with me about what I heard. AND then told me she was going to hang up on me. I have been in customer service for 25+ years and regardless of whether or not the customer what the customer heard is correct, you don't argue with them about it. You APOLOGIZE for the misunderstanding and restate. If there was another Acura dealership in OKC, OK I would give them a try next time. Unfortunately for me, I don't have another option. And continue to go back for subpar customer service. More