Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
80 Reviews of Bob Hook Chevrolet - Service Center
Sort by
October 15, 2016
Very disappointed! I have purchased a dozen vehicles for my business and personal use, in addition to referring several friends to Bob Hook over the years. I have given I have purchased a dozen vehicles for my business and personal use, in addition to referring several friends to Bob Hook over the years. I have given them my business because I felt they were fair and appreciated my trade. However, my past two recent experiences with their Service Department has been disappointing and I do not plan to purchase from them again. The first issue was with an $80.00 invoice for patching a tire on a sales vehicle. When I questioned the charge I was told it was a mistake and it was corrected. The second (and last) was with one of the four new service vans I purchased in the past 18-months from Bob Hook was pulling to one side when braking. I took the van to BH's Service Department to have it checked. To my surprise, I was given an estimate for repair of $3,063.27. When I did not agree to letting them basically replace the vehicle's braking system I was giving a diagnostic invoice of $273.50 of which included a $80.50 charge for 'TIGHTING BATTERY CABLE". After 7 failed attempts of contacting management through my sales rep and leaving messages with their telephone operator I went to a local auto store to purchase $141.99 in parts and spent 2-hours replacing the front rotors and pads. The van is now fixed. My issue is simply this: I did not realize fairness ended with the purchase. I understand and expect any business to yield a profit for services rendered, however I do not agree that a service department should lead customers to believe parts need to replaced just to "beef up" the ticket. If I am not looking at this situation objectively I would not know, because no one from the management team is willing to respond to my multiple attempts at contacting them. As a business owner I do not write this review lightheartedly, but I am frustrated with their lack-of-response. Very, very disappointed. More
by brandon1
Employees Worked With
David Hook, Tim Sanders, Michael Harris, Kris Hurt, Steve Blanton
July 31, 2016
Hate being teamed up with him. My first time there, I had to get an oil change. I was there for 2-3 hours. The employee told me it has to take that long because of warranty reasons. My first time there, I had to get an oil change. I was there for 2-3 hours. The employee told me it has to take that long because of warranty reasons. Found out later that was a total lie. Time after that i went for a button on my steering wheel breaking off. The guy said he glued it back on and it's fine.. Thing is, my car was brand new, why are you going to glue on a broken piece? So I left there and on my way home, turned the wheel and the button popped back off. he just laid it on there. They then had to order a new piece because I complained. Everytime I visit and get teamed up with John it's just a hassle. Mainly because of how he speaks to me. One day I dropped my car off and several hours later was about to pick it up and he called me up speaking babyish saying he's so so sorry because they ordered the wrong part and need to keep my car another day. Gave me a rental car, but when I went back to drop it off. the rental car place wanted to charge me because John didn't tell them it was covered because it was their error. When that was settled (John didn't answer the phone, but the rental place took my word for it). They dropped me off at the dealership and John didn't speak a word to me. Then the other day I was there and like always he calls me by the wrong name. Which is my exs last name. I correct him every single time and he doesn't really apologize. Just looks at me with a blank stare and says they'll correct it. I am married to someone else, and have been for almost two years. I do not want to be called by my exs last name. I even asked for new wipers. He told me they'd be what would equal to $55. When mine were disposed of and the new ones installed. Came out to be $85. John was no where to be seen. I've been thinking about trading my car in and buying something newer, but I hate dealing with that service shop. More
by Justanothergirl
Employees Worked With
March 14, 2015
Flooding in Louisville I NEED TIRES!!!! I travel for work and the flooding in Louisville yesterday made me realize I had waited too long to get my tires replaced... I had a meeting that woul I travel for work and the flooding in Louisville yesterday made me realize I had waited too long to get my tires replaced... I had a meeting that would last a few hours in Louisville and decided to stop and see if Bob Hook Chevrolet could replace the tires on my car. David Redding was great, even though I drive a Dodge, they were able to run get a set of tires and get them replaced in just over an hour and my car was waiting when my meeting was over. Bob Hook goes above and beyond the call of duty even if you are not their customer!! I will definitely be back to this dealership for service when I am in Louisville. Thanks Bob Hook Chevrolet for getting me home to Tennessee, in a mess of rain safely!!! More
by pminor
Employees Worked With
March 08, 2014
I bought a HUMMER GM OEM 15834196 Grille-Grille Assembly on eBay on 03/05/2014, Item# 301113177113. They cancel my order that same day with some excuse that the item cannot be shipped because its too fragi on eBay on 03/05/2014, Item# 301113177113. They cancel my order that same day with some excuse that the item cannot be shipped because its too fragile. Although the item is still being sold by them on eBay, check Item# 301116006367. They haven't refund my money yet and I WANT MY MONEY BACK NOW. This is just outrageous. I've sent several emails to them asking about my refund with no success so far. You know it just take a second to refund a PAYPAL payment. Its my money, not their money to play with. More
by manuelmontesino
September 06, 2013
I went to Bob Hook Tuesday 09/03/13 because my mirror had separated from my windshield in my 2012 Chevy Cruze and it took a chunk of the windshield out. John and Sandy took a look at it and John said he wasn separated from my windshield in my 2012 Chevy Cruze and it took a chunk of the windshield out. John and Sandy took a look at it and John said he wasn't sure if warranty would cover it or not but that he was going to replace it anyways and deal with GM Warranty later on. Sandy made the order for the glass and said it would be Monday or Tuesday of the following week before it got there. The very next day I get a call from Sandy saying the glass was in and they could install it at 8am the very next morning. This is the 4th time I have had my car serviced at Bob Hook Chevrolet and the second warranty issue. They are always very very nice and professional. They truly care about the customer. Oh and by the way, I didn't even buy the car there! I bought it from a dealer in Pensacola, FL where my grand mother just retired from after 35 years. It is nice to see a dealership take such good care of customers, even those who made their purchase elsewhere. Their service is so good I called GM and let them know just how well they treat people. I definitely recommend them! I will be making all future purchases at Bob Hook. More
by martydobbins
May 26, 2011
I got my 2010 Cobalt back in October from Tom Lovelace and I was very pleased with the service he provided. I have been back twice since then, for a slow leak and an oil change, and was quite satisfied wi and I was very pleased with the service he provided. I have been back twice since then, for a slow leak and an oil change, and was quite satisfied with the service both times. I've always been satisfied over the years with the service I get from Bob Hook Bonnie Peabody More
by SNISH
Employees Worked With
Tom Lovelace, Tom Lovelace
March 09, 2011
I purchased a vehicle from Bob Hook Chevrolet at the Bardstown Rd. location in March of 2010. My dealer, Bob Breshear, has kept in contact with me since my purchase. The dealer has also sent me and my f Bardstown Rd. location in March of 2010. My dealer, Bob Breshear, has kept in contact with me since my purchase. The dealer has also sent me and my family birthday and Holiday cards. I have been satisfied each time I have gone in for maintenance, and all of my problems have been resolved. The dealership offers wonderful customer service and maintenance. I believe they genuinely care about customers past the initial car sale. More
by KailaFrierson
February 14, 2011
Service department was able to diagnose and fix a problem that had other service shops stumped (temperature related problems). They took the time to keep the vehicle over different weather / temperature con that had other service shops stumped (temperature related problems). They took the time to keep the vehicle over different weather / temperature conditions, so the problem could be re-created and they could troubleshoot it properly. Van / RV has started and run great since service was done at Bob Hook. Much appreciated! More
by miketcook
September 11, 2008
I purchased my used 2006 Monte Carlo from Bob Hook. It was the best experience I have ever had!!!! Then when I thought it coudn't be better I visited their service and WOW. Everyone their couldn't be be was the best experience I have ever had!!!! Then when I thought it coudn't be better I visited their service and WOW. Everyone their couldn't be better. They got me in and out quickly and got me back on the road! I will never do business with any other dealer. If your in the market for a new car or service work give them a try you will not be disapointed! More
by john007
Employees Worked With
3
August 26, 2004
You need to see how Bob Hook Chevrolet too care of my truck while in there care. My truck was spotless and never looked anything like it does in the pictures. Thanks for having Gravel and Dirt dust blow truck while in there care. My truck was spotless and never looked anything like it does in the pictures. Thanks for having Gravel and Dirt dust blown into my truck and into my Duramax motor. Heres the link and click on Steves truck pics ande you will see how much dirt blew intoi the Inside and the motor areas. The truck had the hood open and the window rolled down why I don't know and my seats have been shampooed but there is still dust coming out of them when you fluff the seats and this did not happen before I took my truck top Bob Hook Chevrolet and now they want to screw me around on cleaning my truck and fixing all the damaged parts the tech scrached up and now I wounder if my motor will have any future damage from all the gravel and dirt dust that covering the motor with the valve covers and the new fuel injectors expossed to this dirt and gravel dust. This truck is nw 3yrs old with 52232 miles on the clock and it has been in the shop three times for injector problems. If this isnt a lemon than I don't know what is. Heres the link enjoy.<br>http://community.webshots.com/user/spinmastersteve More
by Steve2500HD
Employees Worked With
Jim Fortney, Lee Hunley and Bob Hook Jr
