Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
80 Reviews of Bob Hook Chevrolet - Service Center
Sort by
December 26, 2017
Great service They scheduled me for their first appointment of the day-great because I am an early riser. My phone had lost contact with my car, but they fixed that They scheduled me for their first appointment of the day-great because I am an early riser. My phone had lost contact with my car, but they fixed that, along with doing my 15000 mile maintenance service. More
by awhart01
Employees Worked With
December 07, 2017
Exactly perfect I was distraught at the thought of trading in my car and Tom got me in exactly what I wanted and needed with no pushy sales talk, and no nonsense what I was distraught at the thought of trading in my car and Tom got me in exactly what I wanted and needed with no pushy sales talk, and no nonsense whatsoever. There isn’t one thing I would change with my experience with Tom. Absolutely above and beyond with how well he made my transition from my car to my new truck. He really made my mood jump from the start to the finish. Thank you so much. More
by Jgivans
November 07, 2017
No hassle sales and honest service I bought my son's first car here, was so happy that there was no hassle,no having to haggle. Tom Metcalf was my sales man. Outstanding, and talked to I bought my son's first car here, was so happy that there was no hassle,no having to haggle. Tom Metcalf was my sales man. Outstanding, and talked to my son and not just me. Thanks Tom and all the people at Bob Hook More
by Ruth Orr
Employees Worked With
Tom Metcalf
June 30, 2017
Emergency Service needed The front wipers unexpectedly went out last night while my wife was driving. With rain coming today and tomorrow I was in need of service. I had ori The front wipers unexpectedly went out last night while my wife was driving. With rain coming today and tomorrow I was in need of service. I had originally called the dealership where it was purchased and the best they said they could do was schedule it for next Wednesday. I called Bob Hook and talked to John Gahimer, Service Advisor. While he first explained that they were all booked up today, when I explained my situation, he immediately said to bring it in and at least let them take a look. When I arrived at Bob Hook, John was very friendly and professional with me. I had explained what I thought the issue was and he said to go ahead and pull it in. He showed me around the dealership so I need where coffee, restrooms, etc. were. They were able to fix the problem and have me out the door in under 1.5 hours. I could not have asked for a better experience and so appreciative of John going over and above to at least look at the vehicle. I would highly recommend Bob Hook and if you need service, John is your man!!!!! More
by stanselle
Employees Worked With
May 19, 2017
great service department I have had my car serviced at bob hook Chevrolet on bardstown road since I have had my car. the service department has always been very courteous and I have had my car serviced at bob hook Chevrolet on bardstown road since I have had my car. the service department has always been very courteous and very professional. tim sanders was my service advisor on my last trip in, and he showed the same high standard of service that I have received each time that I have been there. the cashier, Carla, was also so nice and helpful. I am totally spoiled. More
by birdie
Employees Worked With
Carla Neuner, Tim Sanders
May 13, 2017
Service Department I have always been very pleased with the service I receive from Bob Hook. I have been a customer at Bob Hook since 1982. B.A.M. I have always been very pleased with the service I receive from Bob Hook. I have been a customer at Bob Hook since 1982. B.A.M. More
by B A M
Employees Worked With
Kris Hurt
April 17, 2017
Needed services done on my vehicle Family has bought from Bob Hook for over 30 years, the staff goes above and beyond to ensure that you and your vehicle are taken care of. I had a proc Family has bought from Bob Hook for over 30 years, the staff goes above and beyond to ensure that you and your vehicle are taken care of. I had a procedure all question about my windo switch and John in service explained it very throughly to me and now I know how to trouble shoot it myself. I've said it once and I'll say it again. If you want a genuine Chevy experience, pleasant staff and no pressure go to Bob Hook and no where else. More
by Kevin Hemmelgarn
Employees Worked With
December 12, 2016
Throttle Body and Seal Ryan was very helpful and efficient and make a follow up call after the work was complete to ensure we were satisfied. I would recommend anyone to wo Ryan was very helpful and efficient and make a follow up call after the work was complete to ensure we were satisfied. I would recommend anyone to work with Ryan! More
by ccallos
Employees Worked With
Ryan Daring
December 02, 2016
Pleasure to work with Called on these guys for some repairs and Ryan and the service team got the job done for me. A very friendly and positive experience. Called on these guys for some repairs and Ryan and the service team got the job done for me. A very friendly and positive experience. More
by JStill
Employees Worked With
Ryan Daring
December 02, 2016
Great service I would recommend anyone getting service from this dealer. Excellence and great performance, I'm satisfied with the work done to my vehicle and the tr I would recommend anyone getting service from this dealer. Excellence and great performance, I'm satisfied with the work done to my vehicle and the treatment from the service representatives. More
by Miguelmachado73
Employees Worked With
Ryan Daring
