Bob Hook Chevrolet - Service Center

Outstanding experience! The service department personnel are professional, yet warm and personable. I had my car towed overnight not knowing what was wrong with it. They call The service department personnel are professional, yet warm and personable. I had my car towed overnight not knowing what was wrong with it. They called me before I even had a chance to call them. They found out the problem, fixed and got my car back to me by 1:00 p.m. Best service in the city!! More

Very good I texted the service advisor & he responded very quickly & even stayed a little later so I could stop by while he was ther. Always very nice, patient I texted the service advisor & he responded very quickly & even stayed a little later so I could stop by while he was ther. Always very nice, patient & listens to watch I have to say & explains everything to me! More

No help? Have a little squeaking when I turn on my air conditioning. Called Monday, they told me to bring it in Thursday morning at 8 AM. They would check to s Have a little squeaking when I turn on my air conditioning. Called Monday, they told me to bring it in Thursday morning at 8 AM. They would check to see what’s going on and extended warranty should cover. Get to bob hook, drop the car off, look around for a little while. 2 and a half hours later I check on my car still hasn’t been looked at. Tell me my car is next. Come back 30 minutes later. Another excuse that my car is next. Come back again, they tell me the tech is changing a tire and then will begin on my car. At this point I’ve been there 3 and a half hours. I check back again 15 minutes later, I’m told they finally have my car in and it’s being looked at as we speak. Check back again 20 minutes later, the man taking care of me went to lunch, so another man took care of me, says my car hasn’t even gone in yet. Mine was supposed to be next but they bumped 2 more vehicles ahead of mine, and they may not even get to my car until the next day. After 4 and a half hours, I decided to cancel it, and just go home with it. I was told they weren’t aware that I was there, (but they knew because I kept checking in). Not enough communication with the customer. More

Bob Hook employees are like family😃 This dealership is awesome. My family and I are repeat customers for several years. I was within 2 minutes of this location and moved over an hour awa This dealership is awesome. My family and I are repeat customers for several years. I was within 2 minutes of this location and moved over an hour away....BUT I continue to come here because of the awesome people and quality service. Shout out to Bill in Sales and Bryan and Tim in Service Dept! Keep up the great personal service!😃😃 More

Totally Awesome Experience! I had an oil change/service appointment for 12:30pm today but had to call and reschedule because I had a flat rear tire on my way to Bob Hook in the D I had an oil change/service appointment for 12:30pm today but had to call and reschedule because I had a flat rear tire on my way to Bob Hook in the Dixie Hwy construction chaos. AAA came and put on donut spare. Then took a chance and called Bob Hook again to see if I could still get in today. Chris in Service said "Come on." Checked in Service and was asked if I wanted them to check tire and I said I did. Great. fast service...and they not only checked the tire...they found the problem, repaired It, mounted it and stored the donut in its proper place and I was ready to go! The Service Department was clean and comfortable and even the floor was spic and span. Thank you Service Advisor, David Redding!! You eased my load and got my tire fixed...all beyond my expectations It is hard to find good service today. We have purchased our last ten cars including our Corvette from Bob Hook and come for service. From the receptionist on the phone 4 times today to all the folks in the busy Service Department and especially David Redding...THANK YOU!! JAMES AND DONNA ATHERTON. More

Happy customer Wow never had a experience like this it was old fashion service like you would get at most independent shops Chris the service manger talked to me lik Wow never had a experience like this it was old fashion service like you would get at most independent shops Chris the service manger talked to me like his best customer very nice!!!! More

Service and Employees I was very pleased with my services for my vehicle. The employees (especially the Service Manager) with assisting me with understanding my repairs I was very pleased with my services for my vehicle. The employees (especially the Service Manager) with assisting me with understanding my repairs. They did an awesome job. As always, after coming to Bob Hook since 1975, I appreciate a job well done. More

Great dealership and excellent service Bought my car here thru David Pryor, who is honest, no nonsense car salesman. David Redding is my go to guy for all my car maintenance, he is very pro Bought my car here thru David Pryor, who is honest, no nonsense car salesman. David Redding is my go to guy for all my car maintenance, he is very professional, courteous and customer service guy, and I trust him and the people working in the shop to take care of the upkeep of my car, and they do. More

Great service!! Very professional.. great attitude and speedy service! I will be back for future business! Thanks alot!! I will be recommending your services and sale Very professional.. great attitude and speedy service! I will be back for future business! Thanks alot!! I will be recommending your services and sales to family members and friends! More

Poor customer service They charged 600 dollars to even look at my vehicle. It cost me 1200 dollars before I got my vehicle back. And it had more problems when I picked it u They charged 600 dollars to even look at my vehicle. It cost me 1200 dollars before I got my vehicle back. And it had more problems when I picked it up. A rip off. They did not make me feel at ease during the process. I have gone to Bachmans before and they are much better. Don't go here for your Chevrolet problems, go to Bachman or anywhere else. More