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Bob Hook Chevrolet - Service Center

Louisville, KY

3.9
80 Reviews

80 Reviews of Bob Hook Chevrolet - Service Center

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October 30, 2020

John and Clay both have been an absolute pleasure to work with I have brought my vehicle up here two times for body work I have also brought my car up here for oil changes as well I purchased my equinox from More

by Vann_Christina24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay works with John and Amy, John Mathis, Amy Edwards
Oct 30, 2020 -

Bob Hook Chevrolet responded

Thank you for taking the time to share your overall great experience, Vann_Christina24! We appreciate your feedback for John and Clay and look forward to your return.

October 29, 2020

My experience with this dealership begins with John Mathis and his computer buddy...I like how they work together. My dealings have made me trust; good workmanship and honest prices. Friendliness and More

by rymaropat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mathis
Oct 29, 2020 -

Bob Hook Chevrolet responded

Thank you for your trust. It's be an honor assisting you with your car repairs and we're so glad John provided you with a great experience. Thanks for the perfect score and we are always glad to help should you need anything in the future. Have a fantastic day!

October 15, 2020

You can’t beat Bob Hook. They have the BEST service department in town. Great people you can trust. I wouldn’t buy a car anywhere else because service is important. Bryan, Howie, Tim, and Ralph are More

by Anita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard , Tim Sanders, Ralph Slucher
Oct 15, 2020 -

Bob Hook Chevrolet responded

Hi Anita, thank you so much for the five-star review! We're glad to hear Bryan, Howie, Tim and Ralph have given you outstanding service. It was a pleasure working with you and we truly appreciate your recommendation.

October 12, 2020

I have never been to a friendlier or more efficient dealership than Bob Hook Chevrolet! They are so easy to work with and their service department is amazingly fast! ! Keep up the good work!! More

by TheCrawfords
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Slucher, Matt Cooper
Oct 13, 2020 -

Bob Hook Chevrolet responded

Thank you for choosing Bob Hook Chevrolet as your preferred dealer. We appreciate your perfect rating and can't wait to serve you again soon.

August 13, 2020

John and Tim at Bob Hook Chevrolet really treated us like family. My wife, kids and dog were on a road trip and had a significant mishap with the Chevy while in Louisville. They hobbled into Bob Hook and i More

by RB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sanders, John Mathis
Aug 14, 2020 -

Bob Hook Chevrolet responded

Thank you for leaving us a great review, RB It was a pleasure to work with you, and we invite you back at any time.

August 12, 2020

My experience at this body shop was amazing. They do quality work and my car looked better than before. I highly recommend this body shop to anyone. Thanks John. Your crew is awesome!!!!!!! More

by mikehall911
Recommend Dealer
Yes
Employees Worked With
John Mathis, Carrie Raymond
Aug 12, 2020 -

Bob Hook Chevrolet responded

We are so happy to know of your overall positive feedback. Thank you, Mike!

August 12, 2020

I was told about Bob Hook Chevrolet‘S auto collision I was told about Bob Hook Chevrolet‘S auto collision center through a friend. I knew Bob Hook Chevrolet to be a family owned business, and took my More

by Vicki L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mathis, Carrie Raymond
Aug 12, 2020 -

Bob Hook Chevrolet responded

Hi Vicki, thank you for taking am moment of your day to share your thoughts about the quality of your experience with John. We look forward to working with you again. Please have a wonderful day!

October 22, 2018

Angels Went above and beyond!!! Best service I've ever received!! This family owned busines...does just that!! Treats you like family!! HIGLY RECOMMEND!!!!! More

by Grateful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Sanders, Kristan Banks
September 04, 2018

Out of state review Absolutely take your vehicle to Bob Hook Chevrolet!!! I live 5 HRs north and was visiting my daughter at school when my car broke down, over a Holiday More

by Out of state
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Hurt, Connie Stodhill
August 24, 2018

It was awesome and very caring and nice Well, I have to say I have got the the best of best from those people, I didn't see how I was going to get a new car because of my financial situation More

by Aline2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Broderek Huff
Sep 04, 2018 -

Bob Hook Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!

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