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Bob Hook Chevrolet - Service Center

Louisville, KY

3.8
83 Reviews

83 Reviews of Bob Hook Chevrolet - Service Center

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July 24, 2022

I've purchased multiple vehicles from Bob Hook Chevrolet. Recently, I took my Silverado truck in for routine service including new tires and new brakes. My service advisor, John Gahimer, was terrific. He More

by marktusseymd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook, Jason Dugger, Jimmy Harris, Tim Hagan, Bob Hook Jr., John Gahimer
Jul 25, 2022 -

Bob Hook Chevrolet responded

Hi marktusseymd, Thank you for your 5-star review. We are delighted to hear that John was great during your service appointment. We are looking forward to seeing you soon. Have a great day. Sincerely, Bob Hook III, General Manager

January 31, 2022

My name John Mitchell had car repair in Sept 2021 happen again in Jan 2022 feel like they done half xxx job first time then they overcharge me again feel like I got rip off the first job lasted only four m More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Gonzalez
Feb 07, 2022 -

Bob Hook Chevrolet responded

John, I understand back in 2021 there was an issue with the engine thermostat not operating properly and triggering an engine light. I can understand your disappointment in doing further repairs in January 2022, but based on the information from codes and our technician’s diagnosis, this was a separate issue with a thermostat housing. Each repair has a 12 month parts warranty and we certainly don’t want you to have to experience repeat repairs. - Bob Hook III, General Manager

Feb 07, 2022 -

John responded

Sounds like you don't want to take responsibility for a bad repair 700 dollars in September.then January 800 dollars for same type problem thermostat housing replacement. Replace thermostat first time. 1500 for a thermostat problem .John mitchell

November 24, 2021

John was very courteous & helpful! Told me everything that was done so in a timely manner! Thanks! More

by Clageu6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gahimer
Nov 29, 2021 -

Bob Hook Chevrolet responded

Hi, Clageu6! Thank you for the 5-star review. We're happy to hear that working with John elevated your experience with us. We hope to work with you again soon. Take care! - Bob Hook III, General Manager

October 21, 2021

My visit was disappointing. Didn’t look at my car the day of appointment. Prices👎🏻 More

by lynneseewer
Friendliness
Recommend Dealer
No
Employees Worked With
Gabriel Gonzalez
Oct 29, 2021 -

Bob Hook Chevrolet responded

lynneseewer, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. - Bob Hook III, General Manager

September 08, 2021

Great service on my damaged Equinox. Looks great!!!! Had it back within two weeks of my accident!!!! many thanks for your workmanship and excellent care! More

by Ernysales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay, John Mathis
Sep 08, 2021 -

Bob Hook Chevrolet responded

Hi, Ernysales! Thank you for the 5-star review. We're happy to hear that we were able to help with the damage on your Equinox. We look forward to working with you again in the future. Take care!

August 02, 2021

We have been dealing with Matt Cooper for a few years now, and would highly recommend him for a great experience! He goes above and beyond to make sure that you are happy and get the vehicle you desire! More

by ptlady42712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Bryan Cook, Tim Hagan, John Gahimer, Cecelia Browning, Matt Cooper, Keith King
Aug 16, 2021 -

Bob Hook Chevrolet responded

Thank you for the stellar review, ptlady42712! We're happy to hear that working with Matt earned us your recommendation. We look forward to your next visit. Have a wonderful day!

May 17, 2021

Great service department ! Got my vehicle in quick and kept me Updated. I love the free shuttle service to work and they even pick me up More

by jaime40165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cook, David Redding, John Gahimer, Blake Wray, Keith King, Troy Lintelman
May 17, 2021 -

Bob Hook Chevrolet responded

Thank you for taking a moment to leave us this review, jaime40165. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit.

March 05, 2021

Would not recommend taking anything with an engine here for service! They had my camaro there for a month! They might be able to repair a bicycle in a timely manner... But idk More

by Unhappy customer
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ralph Slucher
January 06, 2021

The best customer service I have ever experienced. I wish Ralph could be duplicated, he is great at explaining everything!! The BEST service department!! This dealership will be the only one I bring my vehic More

by Tmontgomery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Slucher
Jan 06, 2021 -

Bob Hook Chevrolet responded

Thank you for sharing your experience, Tmontgomery! We're so happy that Ralph provided you with the Best Service. Your loyalty means everything to us and we're looking forward to working with you again soon!

December 12, 2020

Great people to work with. They were friendly and had my vehicle ready in a short period of time. They knew what had to be done and had my vehicle looking new again. Bob Hook Chevrolet goes way beyond exp More

by bassngal2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hook Jr., John Mathis, Amy Edwards
Dec 14, 2020 -

Bob Hook Chevrolet responded

Thank you for the compliments, bassngal2005! It was a pleasure to work with you, and we hope to work with you again soon.

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