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Bob Hook Chevrolet - Service Center

Louisville, KY

3.9
80 Reviews

80 Reviews of Bob Hook Chevrolet - Service Center

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October 21, 2021

My visit was disappointing. Didn’t look at my car the day of appointment. Prices👎🏻 More

by lynneseewer
Friendliness
Recommend Dealer
No
Employees Worked With
Gabriel Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Bob Hook Chevrolet responded

lynneseewer, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. - Bob Hook III, General Manager

September 08, 2021

Great service on my damaged Equinox. Looks great!!!! Had it back within two weeks of my accident!!!! many thanks for your workmanship and excellent care! More

by Ernysales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay, John Mathis
Sep 08, 2021 -

Bob Hook Chevrolet responded

Hi, Ernysales! Thank you for the 5-star review. We're happy to hear that we were able to help with the damage on your Equinox. We look forward to working with you again in the future. Take care!

August 02, 2021

We have been dealing with Matt Cooper for a few years now, and would highly recommend him for a great experience! He goes above and beyond to make sure that you are happy and get the vehicle you desire! More

by ptlady42712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gahimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cooper
Aug 16, 2021 -

Bob Hook Chevrolet responded

Thank you for the stellar review, ptlady42712! We're happy to hear that working with Matt earned us your recommendation. We look forward to your next visit. Have a wonderful day!

May 17, 2021

Great service department ! Got my vehicle in quick and kept me Updated. I love the free shuttle service to work and they even pick me up More

by jaime40165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Redding
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gahimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Lintelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Wray
May 17, 2021 -

Bob Hook Chevrolet responded

Thank you for taking a moment to leave us this review, jaime40165. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit.

March 05, 2021

Would not recommend taking anything with an engine here for service! They had my camaro there for a month! They might be able to repair a bicycle in a timely manner... But idk More

by Unhappy customer
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ralph Slucher
January 06, 2021

The best customer service I have ever experienced. I wish Ralph could be duplicated, he is great at explaining everything!! The BEST service department!! This dealership will be the only one I bring my vehic More

by Tmontgomery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Slucher
Jan 06, 2021 -

Bob Hook Chevrolet responded

Thank you for sharing your experience, Tmontgomery! We're so happy that Ralph provided you with the Best Service. Your loyalty means everything to us and we're looking forward to working with you again soon!

December 12, 2020

Great people to work with. They were friendly and had my vehicle ready in a short period of time. They knew what had to be done and had my vehicle looking new again. Bob Hook Chevrolet goes way beyond exp More

by bassngal2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hook Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Mathis, Amy Edwards
Dec 14, 2020 -

Bob Hook Chevrolet responded

Thank you for the compliments, bassngal2005! It was a pleasure to work with you, and we hope to work with you again soon.

December 07, 2020

Dear Mr. Hook....you have a great group of people working at your dealership, and that is why we drive 55 miles to have our vehicles worked on for routine maintenience or any repairs. Mr. Bill Dabney is our More

by jtrklr88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hook Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gahimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : thanks to all who cleaned up our new 2021 Silverado LT on Saturday 12/5/2020, Tim Sanders
Dec 08, 2020 -

Bob Hook Chevrolet responded

Thank your for making the 55 mile drive to visit us. It's so rewarding to hear that so many of our team members take such care in providing you with a great experience. Your 5-star rating and loyalty is appreciated and we look forward to any future visits.

November 17, 2020

Employees courteous and polite.car repaired in a timely mannor.Cleaned and buffed car,looked great! I will recommend bob hook chevrolet in the future. More

by terrymccage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mathis, Amy Edwards
Nov 18, 2020 -

Bob Hook Chevrolet responded

Terry, we appreciate your 5-star rating and are so glad our team has provided you with courteous, polite and timely service. Congratulations and we hope to see you again down the road.

November 02, 2020

Wouldn’t go anywhere else. Always take great care of me and my family friendly people. Great work. Best body shop and service department thanks More

by Jenmatjes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moneypenny , John Mathis
Nov 02, 2020 -

Bob Hook Chevrolet responded

Thank you for your loyalty and trust. It's so gratifying to hear such wonderful feedback. We're so glad we could be of service to you and your family and we look forward to our next visit.

Nov 02, 2020 -

Bob Hook Chevrolet responded

Thank you for the great review, Jenmatjes! We are happy to know that you enjoyed our services. We can't wait for your next visit!

Nov 02, 2020 -

Jenmatjes responded

My family and I are very pleased to do business with the hook family. Always get great service both from sales and the service departments. Wouldn’t want to do business with anyone else. Thanks for a great job on our car Sincerely Shari Cox and family

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