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Bob Hook Chevrolet - Service Center

Louisville, KY

3.8
83 Reviews
Call Service Center (502) 499-0800

83 Reviews of Bob Hook Chevrolet - Service Center

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May 06, 2025

My first bad experience with Bob Hook, I took my truck to get a remanufactured transmission installed and when I picked it up the amount was over $300 more than what they quoted me. Now 3 years and 7 months More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith King
Report | Print
March 10, 2025

Excellent experience in Service with Gabe and John, excellent service in Body Shop with Clay, Gina and Chad More

by mjclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Ulery, Gabriel Gonzalez, Clay Cunagin, John Whitt
Report | Print
January 07, 2025

I was not happy with getting my oil change has an appointment at 10:00 it took 3, hours A lady there had no appointment and she left before me. What was the appointment for. More

by carol.antle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Friedel, Keith King
Report | Print
Jan 09, 2025 -

Bob Hook Chevrolet responded

Hi Carol, Thank you for your feedback and we apologize for this inconvenience. Your appointment should take priority and we will examine what happened. We appreciate you bringing this to our attention! Sincerely, Bob Hook III General Manager

Jan 13, 2025 -

carol.antle responded

Thank you for let me vent. When you work 40 hours a week and take time out to get your oil change it sure not take over 3 hours and having an appointment.

November 17, 2024

Excellent service was delivered by Bob Hook. The staff were friendly and answered any questions I had. More

by mrhodes236
Recommend Dealer
Yes
Employees Worked With
Keith King
Report | Print
Nov 18, 2024 -

Bob Hook Chevrolet responded

mrhodes236, thank you very much for the five-star rating! We greatly appreciate it. We're glad to hear that we were able to assist you. Please let us know if you have any other questions. Sincerely, Bob Hook III General Manager

November 05, 2024

Took new car into dealer for warranty work. Was there for a week. Checked on it and was told it would be at least another week to two weeks. Advisor said we could pick it up, and did. He said h More

by wgshepard10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith King, Mitchal Terry
Report | Print
Nov 13, 2024 -

Bob Hook Chevrolet responded

Hi Wgshepard10, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Bob Hook III General Manager

August 30, 2024

Waited three hours to get a headlight replaced. I was told it was fixed but when i got home i saw they hadn't done anything.There was no charge and no service ticket.I should have figured something More

by warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Gahimer
Report | Print
Aug 30, 2024 -

Bob Hook Chevrolet responded

Warren, thanks for your feedback, and we appreciate the opportunity to make this right. I understand you had replaced the bulb already and we found a loose connector. As soon as we plugged that in the headlight was working, and we didnt want to charge you since it was a quick fix. We're puzzled why its not working now, but I understand you have spoken with John already about stopping in so that we can take a look. Thanks again!

July 19, 2024

Excelente trato y muy profesionales. Gracias a Gabriel Gonzalez por su profesionalismo, atención a nosotros y por ayudarnos con nuestras preocupaciones con respecto al auto. More

by octavio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Gonzalez
Report | Print
Jul 22, 2024 -

Bob Hook Chevrolet responded

Hi octavio, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Bob Hook III General Manager

April 06, 2024

User friendly. Pleasant people. Ease of access. Quick service. Dependable and honest. The result was great. More

by Lauraking2505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hook Jr.
Report | Print
Apr 08, 2024 -

Bob Hook Chevrolet responded

Hi Lauraking2505, We appreciate your 5-star review. We are glad to hear you had an excellent experience. Have a great day. Sincerely, Bob Hook III General Manager

March 05, 2024

Your service guy John, is with the program. He gets me in and out quickly every time. Thanks,Charles More

by crob5409
Recommend Dealer
Yes
Employees Worked With
John Gahimer
Report | Print
Mar 05, 2024 -

Bob Hook Chevrolet responded

Hi crob5409, Thank you for your 5-star review. We are delighted to hear John was excellent during your car-buying visit. We are looking forward to seeing you on your visit. Have a great day. Sincerely, Bob Hook III, General Manager

March 04, 2024

The Bob Hook Chevrolet Service Team takes care of whatever challenge I bring to them. They work with me and they value my time. More

by djshome2
Recommend Dealer
Yes
Employees Worked With
John Gahimer
Report | Print
Mar 04, 2024 -

Bob Hook Chevrolet responded

Hi djshome2, Thank you for your 5-star review. We are delighted to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Bob Hook III, General Manager

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