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Bob Hook Chevrolet

Louisville, KY

4.9
1,462 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,462 reviews

August 13, 2020

I’ve bought 4 vehicles from bob hook. I’ve sold cars directly to them and I’ve dealt with the service department. I must say there’s a very even outcome throughout those experiences and that outcome is More

by C7guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Bob Hook Chevrolet responded

Thank you for the great review. We appreciate your support and five star rating. Please come visit us again, for all of your car needs, whether is be service or sales.

August 12, 2020

My experience at this body shop was amazing. They do quality work and my car looked better than before. I highly recommend this body shop to anyone. Thanks John. Your crew is awesome!!!!!!! More

by mikehall911
Recommend Dealer
Yes
Employees Worked With
John Mathis, Carrie Raymond
Aug 12, 2020 -

Bob Hook Chevrolet responded

We are so happy to know of your overall positive feedback. Thank you, Mike!

August 12, 2020

I was told about Bob Hook Chevrolet‘S auto collision I was told about Bob Hook Chevrolet‘S auto collision center through a friend. I knew Bob Hook Chevrolet to be a family owned business, and took my More

by Vicki L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mathis, Carrie Raymond
Aug 12, 2020 -

Bob Hook Chevrolet responded

Hi Vicki, thank you for taking am moment of your day to share your thoughts about the quality of your experience with John. We look forward to working with you again. Please have a wonderful day!

August 03, 2020

I loved my expierence at Bob Hook Chevrolet! Colleen VanHouten was awesome to work with & made the process of trading in my car so smooth & easy! I would highly recommend contacting Colleen for your nex More

by Jennifer P.
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen VanHouten
Aug 04, 2020 -

Bob Hook Chevrolet responded

Thank you for your kind words and for your five star rating Jennifer! We are thrilled to hear that Colleen was able to provide you with a great car buying experience and made your trade smooth and easy. Safe travels!

August 01, 2020

Very helpful and explained everything. Test drove 3 or 4 before I decided. Matt was very patient. Financial person very nice and explained everything. Thank you both More

by rustynail0428
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleisha, Matt Cooper
Aug 02, 2020 -

Bob Hook Chevrolet responded

Thank you for your kind words and five star review! We are happy to hear that Matt was able to assist you. He is a great employee and we are lucky to have him. Safe travels!

July 30, 2020

Best experience ever! Bob Hook Chevrolet and Matt Cooper are excellent examples of superb customer service! Matt found the perfect SUV for me! Thank you! More

by emiller996
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cooper
Aug 02, 2020 -

Bob Hook Chevrolet responded

We are so happy to know your experience went well with Matt. Thanks for your feedback for us. We look forward to working with you again in the future for any other of your vehicle needs.

July 27, 2020

John Knotts was professional and extremely helpful. No high pressure sales but friendly and laid back. He delivered the van to my home and then delivered my license plate to my business. More

by Joan R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Bob Hook Chevrolet responded

Congratulations on your van, Joan! We are so happy to know of the great care provided by John. If there is anything else we can assist with, please feel free to let our team know. We are always happy to be of assistance. Thank you so much for taking the time to share your satisfaction. If there is anything else we can help with, let us know. Our team is here for you!

July 21, 2020

After utilizing cars.com and the dealership website, we drove over from Lexington to work with Kelly, Bill and Melissa on the purchase of a 2016 Chevrolet Traverse. We secured a good deal and from the staf More

by bart_meyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Kuchenbrod
Jul 22, 2020 -

Bob Hook Chevrolet responded

Bart, thank you so much for your feedback! Kelly, and our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 16, 2020

I purchased a GMC Acadia Denali yesterday! Which I drove two hours to purchase because it was exactly what I was looking for. The long drive was well worth it! I love it & they all made my experience quick, More

by Gabby_jeanette
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Dugger
Jul 16, 2020 -

Bob Hook Chevrolet responded

Thank you for your kind words and five star review! We are thrilled to hear that Bill was able to provide you with a great car buying experience. Congratulations on your GMC Acadia Denali. Safe travels.

July 09, 2020

John Knotts was fantastic to work with, kept me updated throughout the entire process. No pressure sales. I Drove from St.Louis and they had everything ready for me when I arrived. Even offered to pick me More

by Mike @ Rogers Construction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Bob Hook Chevrolet responded

Congratulations, Mike! We are so happy to know of the great care provided by John. If there is anything else we can assist with, please feel free to let our team know. We are always happy to be of assistance. Thank you so much for taking the time to share your satisfaction. Enjoy!

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