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Bob Hook Chevrolet

Louisville, KY

4.9
1,462 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,462 reviews

September 28, 2020

Kristen was great: very professional and handled all my questions with ease. She worked hard to make sure I got the car I wanted at an acceptable price. I really appreciated her friendly and helpful atti More

by pearcesf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristan Banks
Sep 29, 2020 -

Bob Hook Chevrolet responded

It is always great to hear when our team works hard to find the perfect car at the perfect price and we see that Kristen did just that for you. We know that you are going to enjoy your vehicle for many miles to come. Thank your for your business.

September 26, 2020

Great customer service and worked hard to make sure our needs were met! They made the process smooth and as easy as possible! I would return in the future. More

by Hudsonkiwi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristan Banks
Sep 28, 2020 -

Bob Hook Chevrolet responded

It has been our pleasure handling your auto needs and thank you for your business. It's always great to hear such genuine feedback and we hope to see you again soon. Best!

September 25, 2020

Loved Bob Hook Chevrolet. John Knotts was great to work Loved Bob Hook Chevrolet. John Knotts was great to work with. I had a wonderful experience with everyone there. I will go back for sure. More

by Bildeskins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Bob Hook Chevrolet responded

We're so thrilled to hear of your wonderful experience with John Knotts and our team. We can't thank you enough for the opportunity to serve you and for your warm words. We hope to see you again soon.

September 24, 2020

I’ve shopped at several dealerships in the area. I have to say, its the customer service, friendly “no pressure” atmosphere, and the just being in the presences of a well ran dealership/ service department More

by C7guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Bob Hook Chevrolet responded

Wow, we can't than you enough for being such a loyal Bob Hook Chevrolet customer and for your kind words! Your feedback is so important to us and we're so thrilled to see that Max continues to provide you with an exceptional experience. Congratulations on your new ride! We hope to see you again soon.

September 21, 2020

I just have to say how amazing it was to work with Bill. He made the whole process easy and painless even tho I’m sure I made it painful for him. He never gave up and found me the truck if my dreams. He wil More

by Loganawimsatt1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Bob Hook Chevrolet responded

Congratulations on your new truck! We're so elated to hear to that Bill helped to make your buying experience an effortless one.

September 21, 2020

Do yourself a favor. If you are in the market for a car, go see Kristan! I was dreading purchasing a car because of past customer service experiences at dealerships. She totally exceeded my expectations. I More

by rmcguire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristan Banks
Sep 21, 2020 -

Bob Hook Chevrolet responded

Thank you for the Five Star rating, we truly value your opinion. We're so happy to hear that Kristan provided you with a no pressure and pleasant experience and look forward to doing business with you again soon.

September 21, 2020

Matt Cooper was absolutely amazing in helping me find the right truck. I would and will tell anyone e to go see him at Bob Hook More

by Jdymudd58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cooper
Sep 22, 2020 -

Bob Hook Chevrolet responded

We appreciate you for taking the time to share your great car-buying experience with Matt! We're sure you will continue to love your new truck, and hope to see you again soon.

September 19, 2020

Very easy going. She made us feel comfortable. Didn’t feel like she was trying to convince us of anything different then we wanted. Timely More

by Tyates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristan Banks
Sep 21, 2020 -

Bob Hook Chevrolet responded

We appreciate you taking a moment to rate your recent experience with us and are delighted to hear that the whole process was a comfortable one for you. Should you need anything in the future, please don't hesitate to give us a call.

September 19, 2020

Just bought a 2020 Silverado 1500. Matt Cooper made this the best experience I have ever had buying a vehicle. He and the rest of the staff at Bob Hook made this a wonderful experience. Thank you again Matt More

by drpowers52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Lintelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cooper
Sep 21, 2020 -

Bob Hook Chevrolet responded

Congratulations on your new 2020 Silverado 1500! We're sure you're going to enjoy it for many years to come. It's nice to know that the knowledge and experience of Matt and our team helped to make your buying experience a great one!

September 17, 2020

I recommend Bob Hook Chevrolet when you buy a car. Jimmy Harris made my buying experience a hassle free. Thank you so much. Love my car! More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Bob Hook Chevrolet responded

Grace, thank you for taking the time to share your great car-buying experience with Jimmy! We hope you continue to love your new ride, and we are looking forward to taking care of auto needs in the future.

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