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Bob Hook Chevrolet

Louisville, KY

4.9
1,462 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,462 reviews

November 19, 2020

Just wow. Thank you to Cecilia Browning / finance manager, for rocking those numbers. Thank you to Max Minzenberger, guru salesman, for being patient and answering all our questions. We got a great More

by de de Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Bob Hook Chevrolet responded

Congratulations, it's so gratifying to hear such honest feedback. We could not be happier that so many of our team members wowed you. Thank you for choosing Bob Hook Chevrolet. Enjoy!

November 19, 2020

I bought a 2008 BMW 335i that had been traded in recently. I live about 100 miles away so I work with the sales staff via e-mail before I came and looked at the car. The whole process was very tra More

by Chuck W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cooper
Nov 19, 2020 -

Bob Hook Chevrolet responded

Thank you for taking the drive out to visit us Chuck! We are so glad to see that Matt's outstanding service led to a pleasant experience for you. Congratulations on your new car and we hope that you continue to love it for many years to come.

November 19, 2020

Mitchal was such a pleasure to work with! She was very patient with us and very knowledgeable. She had great advice and she was so helpful! Thank you for your service! More

by Tania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchal Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Bob Hook Chevrolet responded

Tania, thank you for the high star rating and for your feedback! We are happy to pass along your comments to Mithcal. We appreciate your business and welcome the opportunity to serve you again soon!

November 19, 2020

Great prices! Great people! Better service!First time Great prices! Great people! Better service! First time buying off a major lot my sales representative Mitchal she made my first experience great! T More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchal Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Bob Hook Chevrolet responded

Thank you for such a great review, AJ! It's great to hear that Mitchal was able to make your first car-buying experience here a great one! Congratulations on your new vehicle and we hope to work with you again in the future!

November 18, 2020

Matt Cooper was my salesman helping me look for a car for my 17-year-old. Even let me take the vehicles that I was looking at to my local mechanic to be checked. He make sure to keep me in my price range and More

by Reeves95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cooper
Nov 18, 2020 -

Bob Hook Chevrolet responded

Reeves, thank you so much for the kind words and praise. To know that Matt Cooper took great care in meeting your specifications and making sure your were happy means everything to us. He truly is a valuable team member. We look forward to providing you with professional courteous service again in the near future. Best!

Aug 19, 2021 -

Reeves95 responded

Today I actually purchased a 2018 Equinox LT from Matt. Easy process and I’m thrilled!

November 18, 2020

Mitchal Terry, tracked me down on the lot attempting to find “new arrival” I saw same day on a website! Did everything possible to show me truck! very direct with questions/answers! More

by Dldungn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchal Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Bob Hook Chevrolet responded

Thank you for taking a moment to leave us this valuable feedback and we are so glad to see that Mitchal's service resonated with you. We hope to work with you again in the future.

November 17, 2020

Very easy process. Everyone was great and very helpful. Bob Hook Chevrolet has a very good team of professionals and Kelly answered all of my questions and concerns and even delivered the car to me 100 mil More

by mncmcnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Bob Hook Chevrolet responded

Congratulations on your new car, we wish you all the best with it! It's great to hear that Kelly made the process an easy one for you, from browsing to delivery. Thank you for choosing Bob Hook Chevrolet!

Nov 18, 2020 -

mncmcnc responded

Whenever I'm able to buy new I'll be in touch.

November 17, 2020

Employees courteous and polite.car repaired in a timely mannor.Cleaned and buffed car,looked great! I will recommend bob hook chevrolet in the future. More

by terrymccage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mathis, Amy Edwards
Nov 18, 2020 -

Bob Hook Chevrolet responded

Terry, we appreciate your 5-star rating and are so glad our team has provided you with courteous, polite and timely service. Congratulations and we hope to see you again down the road.

November 15, 2020

Bob Hook Chevrolet was awesome... Colleen was our Sales person and was fabulous...She made the experience stress free and fun...She really knows the product also...If you want to be treated like family, Bo More

by tonyablankenship
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen VanHouten
Nov 16, 2020 -

Bob Hook Chevrolet responded

Hey Tony, glad you're happy with the way Colleen does business. Hope you're enjoying your new purchase! Please don't hesitate to reach out in the future if you need any further auto-related assistance. We will gladly welcome you back again!

November 13, 2020

We bought a 2106 Ford Transit 150 from Duane Rust at Bob Hook Chevrolet and I highly recommend him! We found the vehicle through USAA and contacted Duane to arrange a test drive. We drove three hours to the More

by Metal Revival
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Rust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Bob Hook Chevrolet responded

Thank you for taking the drive out to visit us and we are so glad to see that Duane's outstanding service is highly recommended by you. Congratulations on your new Transit and we hope to work with you again in the future.

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