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Bob Hook Chevrolet

Louisville, KY

4.9
1,462 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,462 reviews

December 07, 2020

Bill Dabney helped us find that SUV my husband was looking for. I will andhave recommended him to family and friends. He made it a great and easy experience. I will continue to come to him when we're More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Bob Hook Chevrolet responded

Thank you for the recommendation Chuck and warm words. It's great that Bill took such care in helping you find the perfect SUV and we look forward to your future visits. Have a great day and thanks again!

December 07, 2020

Go straight to Bob Hook, and speak to Matthew Cooper or Kelly Byrd. We had the absolute best experience. They took the time to listen to our specific needs and put us into a car under our budget, without a More

by Angie and Jose G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Byrd, Matt Cooper
Dec 07, 2020 -

Bob Hook Chevrolet responded

Angie and Jose G, Congratulations on your new car and thanks for the positive feedback. We'll be sure to pass along your high praise to Matt and Kelly. Enjoy your new vehicle. Best!

December 07, 2020

Dear Mr. Hook....you have a great group of people working at your dealership, and that is why we drive 55 miles to have our vehicles worked on for routine maintenience or any repairs. Mr. Bill Dabney is our More

by jtrklr88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hook Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gahimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : thanks to all who cleaned up our new 2021 Silverado LT on Saturday 12/5/2020, Tim Sanders
Dec 08, 2020 -

Bob Hook Chevrolet responded

Thank your for making the 55 mile drive to visit us. It's so rewarding to hear that so many of our team members take such care in providing you with a great experience. Your 5-star rating and loyalty is appreciated and we look forward to any future visits.

December 05, 2020

Matt Cooper is a good salesman me and my wife were looking for a car and we had to go to Bob Hook because Bob Hook was my dad's dealership my dad always buy car from Bob Hook back in the days when I w More

by raileyjoseph26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Byrd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cooper
Dec 07, 2020 -

Bob Hook Chevrolet responded

Thank you for the positive feedback and 5-Star rating, raileyjoseph26! We are elated that Matt was able to provide you an excellent experience and congratulations on your New Honda Accord. To know that we were able to assist you like we did so many times for your dad years ago is awesome. Enjoy!

December 05, 2020

This by for was one only the best car buying experience I have ever had . Colleen was absolutely amazing.loved my experience. I can’t say enough about my experience from the time I walked until I left. Colle More

by Heyhelenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen VanHouten
Dec 07, 2020 -

Bob Hook Chevrolet responded

Heyhelenia, thank you for taking a moment to rate your recent experience with Colleen. We appreciate the 5-star rating and are so elated you had an amazing experience with us. Congratulations and enjoy your new ride!

December 03, 2020

Bill Dabney II was a great salesman that is a true compliment to Bob Hook Chevrolet at 4144 Bardstown road 40218 and to how sales people at any establishment. He was patient, attentive and assisted me More

by Dorse.wise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Kuchenbrod, Nikki Dugger
Dec 04, 2020 -

Bob Hook Chevrolet responded

Thanks for the great rating and review, Dorse.wise. Our team looks forward to serving you again soon.

December 02, 2020

Was promised they would fix an existing problem.Spent $45,000 for the truck , have not been able to use $ 1,600 to fix NOT GOOD More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Head of commercial sales
Dec 08, 2020 -

Bob Hook Chevrolet responded

Mike, we appreciate your business and your feedback. I understand we compensated you for a repair after your purchase of a pre-owned truck with no remaining warranty. I do apologize that we could not do that again 6 weeks later. While we can't foresee every future repair, this truck passed our inspection and had no known mechanical issues during your company's test drive and on the day of delivery. It's our hope that you can see good faith in our efforts.

Dec 08, 2020 -

mike responded

First that truck had no business passing your Inspection. That is according to two different ford dealerships. Second, We were never able to use the truck. After it was towed to the dealership the first time we tried to use it it cost $ 400 that you paid. We were able to drive it to Versailles. There it set for a week. When we went to use it again it went into limp mode. This entire time I documented every week with your salesman. We scheduled an appointment with Jack Kain ford but had to wait 2 weeks for an opening I tried to explain this to you but, you started the whole loud and obnoxious thing. I have two more trucks to buy, you would have made much more on those and kept your reputation.

December 01, 2020

I bought my first new car from Bob Hook Chevrolet, a 1978 Nova Custom. Since I have bought several other used cars from them over the years. My most recent purchase was a used Buick Rainier. The entire pro More

by JMMLLR51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchal Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Bob Hook Chevrolet responded

Your loyalty and trust is greatly appreciated! We're so glad that we could continually provided you with an excellent experience for so many years. Thank you for your repeat business and we look forward to serving you again soon.

November 30, 2020

Fantastic experience all around. Traded in a gorgeous truck we were not using and got my son a gorgeous first car. Great seeing Bob again. Greg Coleman was awesome. Easy to work with and knowledgeable. H More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Bob Hook Chevrolet responded

Kevin and Nina, we're elated to hear that our team provided you with fantastic service, especially with the help of Greg. Congratulations on your new car, we hope it serves your son well for many miles and smiles.

November 28, 2020

Everyone we talked to made us feel extremely comfortable and went over every little question we had. Colleen helped assure us all our needs were met and helped any way she could! Cecilia in finance helped a More

by Ian93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecelia Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen VanHouten
Nov 30, 2020 -

Bob Hook Chevrolet responded

Ian, thank you for the five-star review and kind feedback. We're so glad to know that you had a great experience with so many of our team members! Please let us know if you have any additional questions or concerns, we're always happy to help.

Nov 30, 2020 -

Ian93 responded

Do you offer any services for installing a spray bed liner and what would the cost be?

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