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Bob Hook Chevrolet
Louisville, KY
1,462 Reviews
6 Decades, 3 Generations, 1 Tradition.
Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,462 reviews
February 18, 2021
Great customer service, was very helpful throughout the process of the vehicle purchase. Quick service as well didn't take long at all to complete the sale. Only issue was they called after the purchase an process of the vehicle purchase. Quick service as well didn't take long at all to complete the sale. Only issue was they called after the purchase and kept requesting more documents although I thought the financing company had everything. More
by coatesdwight1
Employees Worked With
Matt Cooper
February 18, 2021
We had a great experience working with the salesman Robert Liberty. He was patient with us while we worked out a deal we were both comfortable with. Never felt pressured into purchasing the car. Very p Robert Liberty. He was patient with us while we worked out a deal we were both comfortable with. Never felt pressured into purchasing the car. Very pleased and had a great experience. More
by Dbmccl
February 13, 2021
Bob Hook Chevrolet’s staff was very friendly and great service. Bill Dabney and Jason Dugger was a pleasure to work with. We would recommend Bob Hook to anyone. service. Bill Dabney and Jason Dugger was a pleasure to work with. We would recommend Bob Hook to anyone. More
by Charlotte.clark0117
February 12, 2021
Micheal Sweets and Cecilia made things EASY to get the perfect truck for me and my work. Communication was off the charts. Thanks a bunch. I’ll be back !!! perfect truck for me and my work. Communication was off the charts. Thanks a bunch. I’ll be back !!! More
by OhioShedMover
February 12, 2021
Great experience. Prompt service and they delivered what was promised on the website. Robert Liberty did a great jobs for us as did Kelly. Thank you was promised on the website. Robert Liberty did a great jobs for us as did Kelly. Thank you More
by Toby S
February 10, 2021
Matt makes sure to ALWAYS find the perfect vehicle for my needs and lifestyle! Bob Hook will always have my business. Cecilia made sure to get me my payments that are the most affordable but with the best op needs and lifestyle! Bob Hook will always have my business. Cecilia made sure to get me my payments that are the most affordable but with the best options! More
by joshswink22
February 10, 2021
Very pleased with Bob hook Chevrolet. I was looking for a full size Truck to replace my mid size Truck. I found the right one at this dealership. I have purchased from Bob Hook in the past and come back to t full size Truck to replace my mid size Truck. I found the right one at this dealership. I have purchased from Bob Hook in the past and come back to them whenever I am looking. William Dabney my sales person is GREAT. He is honest and knowledgeable and will help you find what you are looking for. I will work with Bill for my future vehicle purchases. I also worked with Jason in finance he was great as well. More
by bhester46
February 10, 2021
Colleen and Jason made my first time car buying experience a breeze. Colleen was very open and transparent, absolutely no pressure and a pleasure to work with. Thank you. experience a breeze. Colleen was very open and transparent, absolutely no pressure and a pleasure to work with. Thank you. More
by Hunter Grieser
February 08, 2021
I worked with Colleen and she was wonderful. Buying a car can be stressful but she made it as smooth as possible. I will be using her again in the future. can be stressful but she made it as smooth as possible. I will be using her again in the future. More
by Sarah Henderson
Employees Worked With
Colleen VanHouten
February 06, 2021
Great experience with Jake he was very honest and helpful. Definitely helps get what would work best for you with your own personal reasons. ThankYou! helpful. Definitely helps get what would work best for you with your own personal reasons. ThankYou! More
by kyraallese
