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Bob Hook Chevrolet

Louisville, KY

4.9
1,522 Reviews

4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,522 reviews

July 20, 2021

Everyone at the dealership is so friendly. My grandpa is a frequent customer and the sales representative, Bill Dabney, made me feel right at home. They made the car buying process so easy for a first time More

by Marinahstephens17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Aug 16, 2021 -

Bob Hook Chevrolet responded

Hi, Marinahstephens17! Thank you for the 5 star review. We're happy to hear that you and your grandpa have had positive experiences with us. Bill is a valued member of the team, and we will surely share your kind words with him. Have a good day!

July 17, 2021

We had a great buying experience with these guys. We were searching high and low for the specific truck we needed for our landscape business. Even though they were 450 miles from my office, they made t More

by fourseasons_lawns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sweets, Willie Mitchell
Aug 16, 2021 -

Bob Hook Chevrolet responded

Thank you for the glowing review, fourseasons_lawns! We're delighted to hear that working with Michael elevated your shopping experience with us. Thank you for choosing Bob Hook Chevrolet, and we look forward to your next visit. Safe travels!

July 13, 2021

I had a wonderful experience with Bob Hook. Everyone was friendly. The service was swift. They were persistent and found me the car of my dreams! More

by Katasa768
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Aug 16, 2021 -

Bob Hook Chevrolet responded

Thank you for the 5-star review, Katasa768! We're happy to hear that you left the dealership satisfied with our services. Have a wonderful day!

July 09, 2021

Awesome car buying experience! No pressure or going back Awesome car buying experience! No pressure or going back and forth on pricing and financing. Straight forward and friendly customer service. I highl More

by Teresa.bauer620
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney, Mike Higdon, Cecelia Browning, Nikki Dugger
Aug 16, 2021 -

Bob Hook Chevrolet responded

Thank you for the stellar review, Teresa.bauer520! We're happy to hear that your positive experience earned us your recommendation. Safe travels!

July 08, 2021

This is the 4th car I’ve bought from Max here at Bob Hook Chevrolet. Thank you Max for your continued friendship, honesty, and fantastic service! More

by Courtney R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger, Cecelia Browning
Aug 16, 2021 -

Bob Hook Chevrolet responded

Thank you for continuing to choose Bob Hook Chevrolet, Courtney R! We're happy to hear that working with Max elevated your shopping experience with us. We look forward to working with you again. Till then, we hope you enjoy your new car!

July 06, 2021

Dealt with a girl online for this dealership, giving all our personal information, we were told to ask for a David and another guy, the boss never said a word to us, just stared. A young salesman who acted More

by rhondastreib
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager and the new young employee not listed
Jul 06, 2021 -

Bob Hook Chevrolet responded

Rhonda, I’ve very disappointed to hear about your experience, because it is NOT what we normally deliver. You had already communicated with our internet specialists and it should have been a very easy transaction when you arrived, they type of experience that we created on all those other 5 star reviews. We dropped the ball. I believe there was a lack of communication and a hectic Saturday, but that’s no excuse. I’m glad your shared your feedback with us because I have shared it with our entire team and we will learn from it.

Jul 06, 2021 -

rhondastreib responded

Thank you for reaching out to me. I feel bad how much time Nikki put into this who had walked every step with me. I will add tomorrow to the other reviews on Google or if you wanted to, of correcting what went wrong. An FYI I wasnt mad, honestly upset when it was a done deal, the treatment of the whole office. Ignorance leaving someone who was learning, ignoring us, nor spoke to us. A 46,000 deal lost, who knows at your dealership,.I could have switched to a different truck, made more money. The drive is why my husband was very angry. I really appreciate a response I did not expect to hear from you. I truly hope you have a great summer. I hope your team learns, treat all potential customers even if thd next day is a paid holiday. When we were there, the only ones where the others employees talking, not work related, as we waited for the manager to take a ride in my car, never spoke a word to us, went back talking to two guys he was hanging with. I'd get it, but the lot was dead

July 05, 2021

They were very quick with the process. They worked hard to get my family and I what we wanted. They took very good care of us. That’s why I always go to them when I need a vehicle. More

by Kyboy333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Aug 16, 2021 -

Bob Hook Chevrolet responded

Hi, Kyboy333! We're happy to hear that you left the dealership satisfied with our services and that your positive experiences with us earned us your loyalty and trust. Have a wonderful day!

July 03, 2021

Ran into Bob Hook Chevrolet I recommend yo go in and see Colleen she's the greatest I went in with a reasonable price in my head and she matched it all I had to do was pay the taxes thanks Colleen thanks Co More

by franklundy62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Colleen VanHouten
Aug 16, 2021 -

Bob Hook Chevrolet responded

Thank you for the 5-star rating, franklundy62, and thank you for sharing this beautiful picture! We're happy to hear that working with Colleen earned us your recommendation. We look forward to your next visit. Till then, we hope you enjoy your new ride!

July 01, 2021

Awesome experience! They are very straight forward and easy to work with! Bill Dabney is very nice and extremely professional. I would definitely recommend them!! More

by senenpena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney, Elisha Moore
Jul 02, 2021 -

Bob Hook Chevrolet responded

Thank you for the 5 star review, senenpena. We appreciate your kind words regarding your experience with Bill and we appreciate your business with us!

June 29, 2021

Great deal, good trade-in value, no pressure. First time customer but I would return. More

by rick.murphy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Matt Cooper
Jun 29, 2021 -

Bob Hook Chevrolet responded

Perfect ratings are always appreciated. Thank you, rick.murphy!

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