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Bob Hook Chevrolet

Louisville, KY

4.9
1,522 Reviews

4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,522 reviews

July 25, 2022

I purchased my car online and had it shipped to me six hours away. The team that helped me Mrs. Elisha, Mr.Byrd and Mr.Jason made my buying experience probably the best that I’ve ever experienced. Their e More

by FLBrooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Kelly Byrd, Elisha Moore
Jul 26, 2022 -

Bob Hook Chevrolet responded

Hi FLBrooks, Thank you for your 5-star review. We are delighted to hear that Elisha, Byrd, and Jason made your buying experience excellent with us. We hope to see you soon. Have a great day. Sincerely, Bob Hook III, General Manager

July 24, 2022

I’m a repeat customer for Bill Dabney! If you’re looking for a no-nonsense deal, see Bill! This is the second car that I’ve bought from him. Both times he made the process smooth, and he h More

by Inclination06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Jul 25, 2022 -

Bob Hook Chevrolet responded

Hi Inclination06, Thank you for your 5-star review. We are glad to hear that Bill was excellent during your visit. We hope to see you soon for your next visit. Have a great day. Sincerely, Bob Hook III, General Manager

July 24, 2022

I've purchased multiple vehicles from Bob Hook Chevrolet. Recently, I took my Silverado truck in for routine service including new tires and new brakes. My service advisor, John Gahimer, was terrific. He More

by marktusseymd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook, Jason Dugger, Jimmy Harris, Tim Hagan, Bob Hook Jr., John Gahimer
Jul 25, 2022 -

Bob Hook Chevrolet responded

Hi marktusseymd, Thank you for your 5-star review. We are delighted to hear that John was great during your service appointment. We are looking forward to seeing you soon. Have a great day. Sincerely, Bob Hook III, General Manager

July 20, 2022

professional, courteous, efficient, punctual, Could not ask for better service. If you're looking for a new or used vehicle, dont waste your time elsewhere. More

by timplavey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Knotts
Jul 20, 2022 -

Bob Hook Chevrolet responded

Hi timplavey, Thank you for your 5-star review. We are glad to hear that our team were professional and courteous during your shopping experience with us. We are looking forward to seeing you soon. Have a great day. Sincerely, Bob Hook III, General Manager

Jul 20, 2022 -

timplavey responded

The 5 star review was requested by sales staff prior to leaving. Within 50 miles of departure, I realized that no fluids were checked and all fluids required. This is unacceptable at all levels!! Shame on you Bob Hook!!!

Jul 26, 2022 -

Bob Hook Chevrolet responded

Mr. Lavey, We look forward to looking at your concerns on the truck so we can get them corrected. Thank you for your feedback and we absolutely stand by the products that we sell and taking care of the customer. Sincerely, Bob Hook III, General Manager

Jul 26, 2022 -

timplavey responded

Bob Hook responded professionally and proficiently to an unforeseen problem...Thank Goodness car dealerships like Bob Hook still maintain good business ethics and appreciate the value of return business

July 16, 2022

I enjoy myself visit with Bob hook service. I would recommend it to anyone. The time was what I expected More

by wkjack49@icloud.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Gonzalez
Jul 18, 2022 -

Bob Hook Chevrolet responded

Hi wkjack49@icloud.com Thank you for your 5-star review. We are delighted to hear that our team made your experience great with us. We hope to see you soon. Take care. -Bob Hook III, General Manager

July 14, 2022

Jake was very nice and help me a lot. The whole experience was easy and greay More

by Vicki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Jake Bishop
Jul 15, 2022 -

Bob Hook Chevrolet responded

Hi Vicki, Thank you for 5 star review. We are glad to hear that Jake made your experience great with us. We look forward to seeing you soon. Take care! -Bob Hook III, General Manager

July 11, 2022

Max was great, easily scheduled a test drive and seamless price/trade in negotiation. Was able to come back and get the Tahoe detailed later since we made the deal at the end of the business day! Overall ple More

by Jair.Matis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Minzenberger, Cecelia Browning
Jul 11, 2022 -

Jair.Matis responded

Max was great, easily scheduled a test drive and seamless price/trade in negotiation. Was able to come back and get the Tahoe detailed later since we made the deal at the end of the business day! Overall pleased with purchase!

Jul 12, 2022 -

Bob Hook Chevrolet responded

Hi, Jair.Matis! Thank you for the stellar rating. We're delighted to hear that working with Max elevated your experience with us. Congratulations on your new Tahoe, and we hope you enjoy the ride! - Bob Hook III, General Manager

July 10, 2022

Had an excellent experience at Bob Hook; o high pressure sales tactics; just straightforward honest people doing their best to help me find what I was looking for. Thank you Bob Hook Team!!! More

by charles.moreland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Jul 11, 2022 -

Bob Hook Chevrolet responded

Hi, charles.moreland! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! - Bob Hook III, General Manager

July 09, 2022

Max was great to work with when purchasing our new to us Chevy Colorado. The process was made super simple and their team was extremely responsive to our needs. Thanks for the great experience Max!! More

by CKSpurlock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max, Jason Dugger
Jul 11, 2022 -

Bob Hook Chevrolet responded

Hi, CKSpurlock! Thank you for the stellar rating. We're hoping to hear that working with Max led to such a positive experience. We look forward to your next visit. Have a wonderful day! - Bob Hook III, General Manager

July 08, 2022

I purchased a Step Van from Michael Sweets He was very open and honest and made the deal very easy and An enjoyable experience. I will be a return customer. Thank you More

by Robertl103
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sweets
Jul 11, 2022 -

Bob Hook Chevrolet responded

Hi, Robertl103! Thank you for the 5-star review. We're delighted to hear that working with Michael earned us your loyalty and trust. We hope to work with you again soon. Have a great day! - Bob Hook III, General Manager

Jul 11, 2022 -

Robertl103 responded

Thank you we will definitely be doing business in the future !! Rob

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