
Bob Hook Chevrolet
Louisville, KY
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My first bad experience with Bob Hook, I took my truck to get a remanufactured transmission installed and when I picked it up the amount was over $300 more than what they quoted me. Now 3 years and 7 months get a remanufactured transmission installed and when I picked it up the amount was over $300 more than what they quoted me. Now 3 years and 7 months have passed and that transmission has failed. I called to get a price on getting it rebuilt instead of buying remanufactured this time. I spoke to Keith in the service department & he quoted me almost $1000 more than a transmission shop down the road quoted me for a remanufactured transmission. This was also more than double what I was quoted for having the transmission rebuilt 3 years & 7 months previous. I wanted to verify if that was for a rebuilt or remanufactured transmission. He must not have liked that and that is when his attitude changed. I was simply wanting to make sure what he was being quoted. I'll take my business to the company that I can trust, who treated me much better & I will save tons of money. More
Bob Hook’s Chevrolet dealership are the best. Everyone is so helpful and friendly. Bill Dabney always helps us and he takes very good care of us. Spending time with us to show us several cars an Everyone is so helpful and friendly. Bill Dabney always helps us and he takes very good care of us. Spending time with us to show us several cars and to help find the best car for us. Mr. Bob Hook Senior has always spoken with us too about all of the different cars Chevrolet makes. They are the Dealership we use when we need a new car. More
Michael went above and beyond. I live 3.5 hrs away. Any issues or potential issues Michael tried to identify and make me aware so I didn't waste a trip down for a truck I wouldn't I live 3.5 hrs away. Any issues or potential issues Michael tried to identify and make me aware so I didn't waste a trip down for a truck I wouldn't want. He tested the crane & did a few tests and sent videos of the crane in action. He contacted the previous owner to ask about the crane. Even 2 days before we were going to drive down & get the truck he let me know about some old mounting holes that were on top of the toolboxes. It was truly a pleasure working with Michael. I wish all people could have such an enjoyable sales experience. More
Jimmy was extremely thorough and helpful during the entire shopping process. We came and went home with a great new vehicle in the same afternoon. entire shopping process. We came and went home with a great new vehicle in the same afternoon. More