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Bob Hook Chevrolet
Louisville, KY
1,482 Reviews
6 Decades, 3 Generations, 1 Tradition.
Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,482 reviews
November 20, 2024
I have a great experience dealing with John Knotts at Bob Hook Commercial Sales on my 2023 Ram Promaster 2500. John was very courteous, very responsive and communicated almost immediately to any of my questi Hook Commercial Sales on my 2023 Ram Promaster 2500. John was very courteous, very responsive and communicated almost immediately to any of my questions, he was easy to work with and made the vehicle purchase an enjoyable experience. Thank you John, look forward in working with you again soon! More
by dgross
November 17, 2024
Excellent service was delivered by Bob Hook. The staff were friendly and answered any questions I had. The staff were friendly and answered any questions I had. More
by mrhodes236
Employees Worked With
November 15, 2024
Bill Dabney was the best. He was my window into the Bob Hook dealership which is also the best. He was my window into the Bob Hook dealership which is also the best. More
by Lherring
November 15, 2024
Parking lot is spread out nicely and you can make out the different group of vehicles easily. The office area was nice and clean and the service area did not interfere with the sales area. No loud noises com different group of vehicles easily. The office area was nice and clean and the service area did not interfere with the sales area. No loud noises coming from service department. More
by KyleTBecht
November 09, 2024
Max & Cecilia are definitely an asset to Bob Hook Chevrolet. Both were very genuine in their jobs. Very accommodating in buying my car. Chevrolet. Both were very genuine in their jobs. Very accommodating in buying my car. More
by c.dearingCMD
November 05, 2024
Took new car into dealer for warranty work. Was there for a week. Checked on it and was told it would be at least another week to two weeks. Advisor said we could pick it up, and did. He said h Was there for a week. Checked on it and was told it would be at least another week to two weeks. Advisor said we could pick it up, and did. He said he would keep us "in line" and call us when they could get to it. This is absolutely terrible service. I have purchased two (2) vehicles from this dealer in the last 18 mos. Have had terrible experience in two out of three service calls. Will go somewhere else in the future. More
by wgshepard10
November 01, 2024
My recent purchase was stress free! Our sales person Bill Dabney provided good service ! Keith K. Our sales person Bill Dabney provided good service ! Keith K. More
by Keithk1960000
October 31, 2024
Bob hook was very easy to work with. Greg was our sales person and we couldn’t have asked for a better person to work with. The transaction was so simple. Greg was our sales person and we couldn’t have asked for a better person to work with. The transaction was so simple. More
by Tyler
October 30, 2024
We were looking for a specific car and found it at Bob Hook. When they matched us with Max to talk us through the purchase, it was wonderful. He helped with all the details and made it a great experience. Hook. When they matched us with Max to talk us through the purchase, it was wonderful. He helped with all the details and made it a great experience. More
by Dianne
Employees Worked With
October 25, 2024
Caleb was awesome. Will send customers to you. Perfect all around.10 out of 10 Will send customers to you. Perfect all around.10 out of 10 More
by susanmcneill795
