Back

Bob Gillingham Ford

Parma, OH

4.6
264 Reviews

8383 Brookpark Rd

Parma, OH

44129

Directions

By Type

Showing 264 reviews

May 10, 2019

SO Good you will want to slap your momma This dealership is by the far the best dealer I have ever dealt with. I am in the car business and understand the ins and outs and scams they like to More

by Benzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Spencer
March 20, 2019

Scott economy The staff is great and very helpful especially scott economy! Thanks again this is my second vehicle from them and i will continue to use them thanks More

by Deguzman216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott economy , Dave Bundus
February 12, 2019

Excellent Service My salesman, Scott Economy, was extremely helpful during our car selection process. His knowledge and ability to answer our questions made us feel ve More

by schap14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Economy - Excellent, Matt Ellison
February 09, 2019

Poor service dept. Had a problem with the transmission on our 2015 Escape,Shifting was jerky,The service dept. said well there is nothing on the the computer about it so More

by Jack 55
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't remember the names
Feb 13, 2019 -

Bob Gillingham Ford responded

Jack we are unable to locate you in our system, please call or email (info@bobgford.com) us to try help resolve your issue

February 02, 2019

Definitely worth the drive!!! My wife and I drove 5.5 hours to view a vehicle that we saw on line. We called on it and were given all information including pictures. The salesman w More

by Happycarguy4488
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Stafford and Mr. Gillingham, Ken Miller
December 27, 2018

My experience was very good. The work was very well done , and In a timely manner. I was satisfied with my experience. I recommend Gillingham's without hesatation. Their service More

by Rcr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Monske
December 20, 2018

Joe the body shop manager/the scammer They did such a bad job on my car I had to take it back twice so they can fix their mistakes. The second I picked up my car their was chip of paint on More

by Issa123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Gillingham III, Joe McCullough
Feb 13, 2019 -

Bob Gillingham Ford responded

We appreciate your review and in our ongoing effort to provide exemplary service to all of our customers we place a high amount of value on feedback that our customers share about their visits. We apologize for your recent experience, however insurance images that were taken prior to you bringing your vehicle in show the alleged damage to the left front door was done before it was on our lot. If you could email info@bobgford.com with a valid email address we would be happy to share these images with you.

November 03, 2018

Service Their service center is top notch the work is high-quality and the turnaround time is very low I bought the car from there but services what keeps m More

by Myford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Acker
October 11, 2018

Service department is top notch I need to bring my car in every month for an oil change, due to the frequency of how much I drive, and tires and brakes also happen pretty much once a More

by Mvanek1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Acker
September 19, 2018

Excellent service! Bob Gillingham Ford is excellent! I had no problems getting my car in, they called me with all issues and had it done quick! Excellent customer servic More

by jeannesacc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Acker