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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,414 Reviews

1,414 Reviews of Bob Ferrando Ford - Service Center

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November 03, 2020

Service department was great as usual. Called twice to get my bed liner installed and can’t even get a return call after leaving messages/my phone number. Poor service, not sure I’ll be leasing again here More

by GREGGMCCLE
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2020

The service manger was great with customer service. He explained the the solution to my problem and how they were going to fix it. The xxx. Service manager made sure he told me I was wrong for following More

by Ctryby26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arlen Bird
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
October 31, 2020

Thank you again to a great service team! Thank you for making everything like new again! I Love my Ford Sho ❤️ I couldn't be happier! More

by sunsetinerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
October 30, 2020

Great service - always take my vehicles there .and have great service every time . Charges are explained and simple to understand . Would recommend to all family and friends More

by INDYCGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
October 29, 2020

Great place for service. Goof and friendly people. Keep up the good work. Will br back the next time I and my wife need service. More

by PHILMCAFEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Garber, Doug Casane
October 27, 2020

The service department is always accommodating and timely. I know when I have my car serviced at Ferrando Ford, it's being well cared for. More

by rick501moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
October 23, 2020

The service dept is top notch. They are always so accommodating. They always let me know the options and give me all the information I ask for. More

by D24hough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2020

I have been a customer for almost 20 years. I bought my first Ford here. I found the sales people did not try to use high pressure to sell their products. I liked that. I also like their service dept. , as More

by GBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
October 17, 2020

Great service. Great guys, especially Arlen. Keep it up. Easy scheduling. Good attitude. Very accommodating. They understand time constraints. Wouldn’t go anywhere else. Bravo! More

by disneyfan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
October 16, 2020

Great service as always! Car inspection was quick and efficient. The waiting room was clean and set up for social distancing. Everyone was friendly and polite. More

by jddpro5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Casane
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