Bob Ferrando Ford - Service Center

It truly is personal service in the service department. John, Arlen and Doug. Couldn’t ask for better service people. its nice to go get your car serviced and always be acknowledged with pleasant words John, Arlen and Doug. Couldn’t ask for better service people. its nice to go get your car serviced and always be acknowledged with pleasant words More

Sales wasn't horrible. They probably could have done a little better with communication. Service is another issue altogether. I am still frustrated regarding the service department. I was told that the ve little better with communication. Service is another issue altogether. I am still frustrated regarding the service department. I was told that the vehicle was just recently inspected, which it was, when I took the car in to get the APIM replaced (which I was aware of) I asked them to look at the car because for a car that was just recently inspected it sure squeaks a lot. They ended up keeping the car an extra day because they found a recall on it. Was told it should fix the squeaking. It did not, but I thought maybe because it had been raining it had something to do with that. When I received the car back after those were fixed the navigation SIM card was not working so I had to take it back again. When I dropped the car off I said can you look at the 2 front tires since I had to fill them 3 times already that week. The manager said well I'd have to have special permission from sales to pay for that. I said I never said I wanted sales to pay for it that I would be more than willing to pay since it could be something I ran over. That made me feel disrespected like I was just trying to get them to pay for everything. I ended up needing new valve stems and something else that I can't remember was right now. That's fine. However, my navigation is still partially unable to be used, and now my steering wheel shakes when I'm slowing down/stopping, and the squeak is still there. I'm just living with it though until I can find someone else to take it to, because I do not want to deal with the manager and the fact that it is almost like the mechanics can't fix anything correctly. More

Sometimes the service I need is scheduled other times things happen quickly. I make a call knowing I'll have to wait my turn but usually I'm taken care of sooner then expected. things happen quickly. I make a call knowing I'll have to wait my turn but usually I'm taken care of sooner then expected. More

I have been doing business with Ferrando for over 30 years. I find that the service department to be excellent both in professional work and courteous personnel. That is why I keep going back. years. I find that the service department to be excellent both in professional work and courteous personnel. That is why I keep going back. More

Arlin Bird is the best! Goes over and above to accommodate you! He makes all the connections you need to get the right job done for your vehicle! accommodate you! He makes all the connections you need to get the right job done for your vehicle! More

Good service, reliable, easy to drop car off at night and they call as soon as car is ready. Arlen and Doug are friendly and explain the repairs and answer your questions they call as soon as car is ready. Arlen and Doug are friendly and explain the repairs and answer your questions More

Bob Ferrando Ford Service center is one of the best customer service driven operation I have ever experienced. They were so accommodating and flexible during my visit. Thank you! customer service driven operation I have ever experienced. They were so accommodating and flexible during my visit. Thank you! More

The service center is so professional and accommodating. They go out of their way to ensure that you have the best possible experience. The guys are awesome. They go out of their way to ensure that you have the best possible experience. The guys are awesome. More

Everyone there is very polite and helpful. They answer all your questions. Just a bit expensive with this pandemic. That is okay as long as the repair is completed properly all your questions. Just a bit expensive with this pandemic. That is okay as long as the repair is completed properly More

Great experience. Always friendly staff and great communication. I appreciate their dedication and professionalism. Their prices seem fair compared to other service departments around the county. communication. I appreciate their dedication and professionalism. Their prices seem fair compared to other service departments around the county. More