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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,415 Reviews

1,415 Reviews of Bob Ferrando Ford - Service Center

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August 10, 2021

People were all pleasant and explained what they were going to do. Service was done in a reasonable amount of time. Pleased with the way did everything. More

by Bumble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
August 09, 2021

I can never say enough good things about Ferrando Ford service department. Arlen, John, and the rest of the crew are the best , knowledgeable people working with cars 🚗 and trucks 🛻 I know,,, I trust on More

by cgloverroberts@icloud.com
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2021

Excellent service. Professional and courteous . Kept me informed throughout the visit. Started to bring all my vehicles here for service . Even though it is a little out of my More

by RES14DZLU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
August 06, 2021

Great customer service. Always friendly. Very timely. They always have a nice, clean loaner car for me and they wash my car after every service. I’m very happy with them. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
August 04, 2021

Very pleased with the service department they keep you informed on what is going on with your car. Always very courteous would recommend to friends More

by LBDANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
August 03, 2021

The service department is very helpful and knowledgeable about what is going to be done during the appointment and completing the work on the day of the examination. More

by Fordguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
July 28, 2021

Very courteous. Knowledgeable staff did good job getting me back on the road Best service department I have ever dealt with. Advised accurate cost estimate. Thanks much More

by PASHINGLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
July 23, 2021

Easiest most painless trip to the dealer for service. They listened to my concerns and fixed my vehicle on the first try without any up selling. I will be returning and recommending. More

by Happy ford owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
July 22, 2021

John Barney and team do a fantastic job getting the job completed. Great job as always! Will keep going back to Bob Ferrando Ford World. More

by CRUTKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
July 16, 2021

Great, great, great. Ferrando Ford does all my service work. It’s clean the guys that run the service desk are great and they’re very punctual with their appointments.. Don’t change a thing. More

by Bruce@1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
Jun 29, 2022 -

Bruce@1313 responded

Very happy with a service department. Great team, genuine and interested in customer satisfaction.

Jun 29, 2022 -

Bruce@1313 responded

Arlen Bird is fantastic. He is a big part of my decision to use Ferrando Service. Hope you realize he is a keeper, in your dealership

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