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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,442 Reviews

1,442 Reviews of Bob Ferrando Ford - Service Center

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January 28, 2025

Great Ford Dealership! I’ve purchased many cars and trucks from Ferrando Ford, for my business and my family. We’ve had very few problems with them, and when we did, the se More

by BASSMANB2354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Greaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

Quick and effective service that exceeded my expectations to fix door latch recall on my Ford More

by schumann.bethany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Dealer personnel aways friendly and knowledgeable. Arlin updates on progress report on task being performed More

by Schueth08!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Every one i deal with is top notch. They get the job done correctly the first time. They make sure you are happy about the job that was performed. More

by Brettweir756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven McInchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

Thay do good work and thay take care of there customers ill keep going back to them for my car. More

by rickrondeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

They did a great job completing my recalls on my 2022 maverick in a timely manner! More

by bhomansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Really like this service department. I’m never in there for more than an hour. More

by bbeamish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Very helpful staff from sales to finance Finance rep was outstanding Sales team was great More

by Karao
Recommend Dealer
Yes
Employees Worked With
Rick Greaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

I was very thankful that the flat tire could be repaired at a reasonable charge. All of the 3 other tires were also low. Now I have good AWD traction back! More

by Bonnie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Wouldn’t even help with replacing the defective seatbelt Submitted but could have stated the dealership could help somehow after spending over $100.000 this year 2024. Will not give dealer any more of our More

by miller.allen0440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arlen Bird
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Mello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Bob Ferrando Ford responded

We are sorry to hear that you will no longer come to the dealership over your seatbelt issue. As we let you know before we submitted your warranty claim to Ford, animal damage (dog) is not covered under a vehicle warranty. When you brought the vehicle back for us to look at the four out of five chewed-up seatbelts we also noticed the area behind your back seat and the very chewed up items including a storage area protector. As we let you know, this type of damage is normally covered under your vehicles comprehensive policy as rodent damage is. As we suggested, you can talk to you insurance company and let the adjuster give you his opinion on what happened. We are sorry we are losing you as a customer due to an easy insurance fix and your dog. We appreciate you and your business and hope this changes.