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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,406 Reviews

1,406 Reviews of Bob Ferrando Ford - Service Center

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May 03, 2018

Recommended Have gone to Ferrandos service for years will continue.Fixed right the first time and completed to our satisfaction . Ford owners can trust this deale More

by INDYCGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen bird, John Barney , Craig Murphy
April 26, 2018

Always a great expierence from beginning to end! We have dealt with Shawn Haas for 8 years and between his knowledge and dedecation we have always left happy and felt like we were well taken care of. More

by EOJIGGES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Greenawalt
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2018

on time--great work friendly staff, work was done on time. Very pleased with my experience. Clean rest rooms, and waiting area. Staff came out and told me when my car wo More

by BKTURNER1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wolfe
April 20, 2018

Great my Lincoln was looked at and repaired properly and on time It need new rear shocks which was the reason for rattle coming from the trunck More

by BOBTEC14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Michalski, Keith Pollifrone
April 18, 2018

Inspection, oil change, and tire rotation. The staff were friendly, knowledgeable and efficient. They were ready for my car at my scheduled time and had all of the work done in a very timely m More

by MEDECRAPIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat McCafferty
April 18, 2018

Great place!! I have purchased 3 new vehicles thru the years. Always give great service !! Answers all concerns or questions quickly. Oil changes can be scheduled More

by CRICKET0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Cooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Delfft
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2018

Great customer service!! Friendly staff!! Everyone was approached was friendly And why can't I get done with this survey I will come back for service and greatly appreci More

by BURNSJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Kroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Delfft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Greenawalt
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2018

Inspection and oil change Scheduling was easy and the gentleman assisting me was pleasant and very helpful. He immediately made arrangements for a loaner car. I received a cal More

by JOANN.KINCADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

Previous experiences not very pleasent. Some seem to be prejudiced toward certain people thus lacking trust. Always had to prepay for parts, then spend hours getting work done. Not happy More

by joipree
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Arlen Bird
Apr 10, 2018 -

joipree responded

I've often been the first customer in and watched others come and go as if my time didn't matter. Again, having to prepay for parts and after talking to other customers who stated that they never had to prepay even when parts they needed had to be ordered. To make matters worse, it took 6 weeks to get a part that I was told would take 2 days but never received a call explaining the delay and I had to call the service department. This part was supposed to take less than an hour, but my stay was at least 6 hours. After complainting, I was given a loaner and my car was delivered less than thirty minutes after I got home. In traffic, it's at least a 25 minute drive and I came directly home. On another occasion, it took over 4 hours to replace a rear side light, another prepaid part and watching from the customer waiting area, I observed that my car wasn't being worked on. The treatment I received when I purchased this car is far cry from the treatment I receive from your service department. I suggest you have some diversity training in your workplace.

April 10, 2018

Great sales and service at Bob Ferrando Ford Purchased new tires which were price matched from Firestone at a very low price. Given loaner car. Special thank you to Lori the cashier who set me More

by DGPARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier Lori, Pat McCafferty
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