Bob Ferrando Ford - Service Center

Great service, completed in a timely manner, exactly as promised, for a fair price..I’ll be back promised, for a fair price..I’ll be back More

The tall older service guy back at the service desk! He is very rude. I have had several instances with him. I have been a customer for about 20 years. If I can I will deal with Arlen if I spelled that He is very rude. I have had several instances with him. I have been a customer for about 20 years. If I can I will deal with Arlen if I spelled that right. More

The Ferrando Service team got me right in the same day I called! I was having some battery issues - the battery had already been jumped once, but continued to have some problems, so I knew something was wr called! I was having some battery issues - the battery had already been jumped once, but continued to have some problems, so I knew something was wrong. The service department was very nice and tested the battery properly. It was determined to need replacement, which was no surprise since the battery was 5 years old. Ferrando Service was able to do the replacement right away, which was a pleasant surprise. As an added bonus, they found and were able to clean out a critter nest and replace the air filter. The service was prompt, and I was kept informed of everything they found. Thanks guys! More

Our car cut out several times on the way home from Ohio. We pulled into the service area of Bob Fernando’s Girard dealership, and were treated with courtesy. They made us feel our problem could be handled q We pulled into the service area of Bob Fernando’s Girard dealership, and were treated with courtesy. They made us feel our problem could be handled quickly. They gave us a quick appointment and a loaner car to use. The car was fixed, they gave us a call, and we went to the dealership and took it home. More

The service department is the best around Erie , they are always on top of things . always on top of things . More

Arlen Bird has and continues to be knowledgeable, helpful, kind and courteous. He is an asset to the dealership! helpful, kind and courteous. He is an asset to the dealership! More

The team was phenomenal at diagnosing the car problem and coming up with a solution despite back orders on parts. The daily updates were much appreciated! Thank you for getting our car up and running well! coming up with a solution despite back orders on parts. The daily updates were much appreciated! Thank you for getting our car up and running well! More

Do a good job . But expected car washed after last service but was not done . But expected car washed after last service but was not done . More

The service department is top-notch and really seems to know what they’re talking about. We haven’t had any bad luck with them so far. The only thing that we were concerned about is that the new tires wer know what they’re talking about. We haven’t had any bad luck with them so far. The only thing that we were concerned about is that the new tires weren’t dressed when we picked up the vehicle. Maybe they just don’t do that anymore? Oh well, it has to go back for a recall when the parts are available in a month or so I will ask then. We appreciate everyone so that we can be reassured that we have a safe and reliable vehicle to drive. More

Got me appointment very quickly, did a really good job, washed my vehicle, nice surprise. washed my vehicle, nice surprise. More