Bob Ferrando Ford - Service Center

ERIE AREAS BEST DEALER It is a relief knowing that I can count on a dealership that cares about quality of work for the safety of my family in the work that they do, I can It is a relief knowing that I can count on a dealership that cares about quality of work for the safety of my family in the work that they do, I can leave their knowing that the work performed was done in a professional and competent manner. Whether it be a simple Replacement or four disc brake replacement in at Tono suspension overall I know that Ferrando is mechanics wil whether it be a simple Replacement or four disc brake replacements in a total suspension overall I know that Ferrando‘s mechanics will do a OUTSTANDING job. And I always have the confidence in the staff knowing that the work performed was necessary and that also is a comfort knowing that I would not be taken advantage of for work that is not necessary, and I cannot say enough about the entire staff especially the young lady in that cashier department who goes above and beyond to assist in getting you the best deal possible. And if people say they are completely SATISFIED about the price they’re lying nobody ever is . More

Battery replacement was done quickly I needed a battery replaced in my Escape. They made the appointment for me for that afternoon, then since I couldn't get it started to get it to Bob F I needed a battery replaced in my Escape. They made the appointment for me for that afternoon, then since I couldn't get it started to get it to Bob Ferrando Ford, they we're patient until I finally arrived an hour later. They had it done in half the time they said it would be. Now that's what I call good service for that day. Then to top it off, my bill come to just over a dollar more than what cash I had, and the kind woman took a couple dollars off my bill so I wouldn't have to write a check for that small amount. Nice service dept to work with. More

Always a pleasure to do business with Service is always expedient with explanations and fair costs. Quick turn around and people willing to listen makes dealing with the service department Service is always expedient with explanations and fair costs. Quick turn around and people willing to listen makes dealing with the service department easy and enjoyable. More

Catered to me Showed up early, was directed to service and parts, they offered me lunch due to the fact i showed up shortly after lunch hour, got my truck in first Showed up early, was directed to service and parts, they offered me lunch due to the fact i showed up shortly after lunch hour, got my truck in first thing at 1pm and was there for a few things (oil change, inspection etc.) took less than 2 hours! More

Service and recalls. Great,knowledgeable and friendly staff. Took longer than I expected but they kept me posted and gave me a loaner car to use. I was very happy with y Great,knowledgeable and friendly staff. Took longer than I expected but they kept me posted and gave me a loaner car to use. I was very happy with your service department. More

Regular maintenance, oil change and tire rotation. Service was excellent. The waiting room was friendly, fresh coffee available. John Barney is always reliable, friendly and efficient! Everyone I talk Service was excellent. The waiting room was friendly, fresh coffee available. John Barney is always reliable, friendly and efficient! Everyone I talk with at Ferrando treats me like family! More

Service The service dept staff and mechanics have always been excellent. Would highly recommend them. They always give explanations when additional service The service dept staff and mechanics have always been excellent. Would highly recommend them. They always give explanations when additional service is needed. They return the car clean More

Always friendly and helpful. Can trust them. Always a good experience. Arlen has saved us a good deal of money through warranty issues with a prior vehicle. Would recommend dealership for service Always a good experience. Arlen has saved us a good deal of money through warranty issues with a prior vehicle. Would recommend dealership for service department alone. Sales staff is always good to work with. More

Being helpful I purchased my vehicle from the dealership that was 2 hours away from my home the reason was that there were no other dealerships in Erie that had the I purchased my vehicle from the dealership that was 2 hours away from my home the reason was that there were no other dealerships in Erie that had the vehicle I was looking for I had an issue with the molding on the driver seat it broke I called Bob ferrando Lincoln Mercury to talk to the service manager explain the problem the request I bring the car in so we can look at it and decide what needed to be done to resolve the issue the manager had a part ordered it came in in 2 days scheduled time for repair brought the car into the dealership 30 minutes on a rock with the vehicle I was on my way out to dinner with the new molding on my driver sideI definitely would recommend Bob ferrando Lincoln Mercury service for any repairs that need to be done on somebody's car I will break out back to them for service More

Gas tank vapor lock The team at Ferrando's took care of my Ford Flex promptly and fixed the problem. Purge valve and computer readout done. Car runs fine now. The team at Ferrando's took care of my Ford Flex promptly and fixed the problem. Purge valve and computer readout done. Car runs fine now. More