Bob Ferrando Ford - Service Center

Best service anywhere! They are the best in taking care of the customer and making sure everything is perfect. They are the reason I am driving a Ford and why we have 4 esca They are the best in taking care of the customer and making sure everything is perfect. They are the reason I am driving a Ford and why we have 4 escapes in our family! Arlen was phenomenal on Saturday! And, Craig set us up with a test drive while we waiting too! More

Fast, friendly, quality service. Easy to schedule service appointment, I even changed my appointment and still got an appointment that worked for me. Price wasn't bad,and fast service Easy to schedule service appointment, I even changed my appointment and still got an appointment that worked for me. Price wasn't bad,and fast service with a smile. More

Solid, timely service I appreciate the service I receive from Bob Ferrando Ford World. They talk me through the service need and don’t try to convince to buy additional se I appreciate the service I receive from Bob Ferrando Ford World. They talk me through the service need and don’t try to convince to buy additional service I don’t need. During my visit, I was touched by seeing a service writer sitting next to a elderly lady and gently and patiently explaining her service needs. More

Extremely efficient Very pleased with the efficient manner that everything was handled, from the early morning check in, to the speed of getting in the parts I needed and Very pleased with the efficient manner that everything was handled, from the early morning check in, to the speed of getting in the parts I needed and then the super fast installation time! Highly recommend them for parts and service needs on you FoMoCo. More

Always great service!! From scheduling, to loaner car, to picking up it was a first class experience! I'm very confident recommending them to my friends and family! From scheduling, to loaner car, to picking up it was a first class experience! I'm very confident recommending them to my friends and family! More

Advisor was rude The advisor was rude when picking up my vehicle I asked about my brake inspection that I asked for which he said was fine which was not written on my The advisor was rude when picking up my vehicle I asked about my brake inspection that I asked for which he said was fine which was not written on my r/o so how do I know it was done ..There was no specs to tell me what my brakes were at the time of the inspection no multipoint inspection showing me how much tire tread I had left on my vehicle.. More

Service We always have great experience with the service team at Bob Ferrando. They are thorough and explain everything very well. Everyone is friendly and p We always have great experience with the service team at Bob Ferrando. They are thorough and explain everything very well. Everyone is friendly and professional. More

No confirmation of install paperwork Very happy all aspects of service, except they do not give confirmation of work and parts done. How do we know if service has actually been done? Thei Very happy all aspects of service, except they do not give confirmation of work and parts done. How do we know if service has actually been done? Their computer software is archaic- should be able to spit out everything that has ever been done to the car. Should be able to get confirmation of work done, even if the dealer has not be paid by Ford yet. More

Always great service I take my car here because I want genuine ford service. I am always treated with respect and am confident in all that is done to my car! Very friendly I take my car here because I want genuine ford service. I am always treated with respect and am confident in all that is done to my car! Very friendly staff, too! More