Bob Ferrando Ford - Service Center

my waiting time was reasonably good I'm making an assumption about quality of work, as I did not personally over see it, but it seems fine to me. The service member who attended me was I'm making an assumption about quality of work, as I did not personally over see it, but it seems fine to me. The service member who attended me was very nice. More

Super service! For 25 years Ferrando Ford has provide us with superior sales, sertvice and financing. The staff is not only experienced, knowledgeable and courteous For 25 years Ferrando Ford has provide us with superior sales, sertvice and financing. The staff is not only experienced, knowledgeable and courteous but eventually you become like family here. Service sept. Is excellent and always reasinabky priced. Can’t say enough about these folks. Wouldn’t go anywhere else even though they’re 30 miles from home! More

Ferrando Ford Service is exemplary Great service department with excellent service writers. I would say this is the place to go for anyone in the area that has a Ford product needing se Great service department with excellent service writers. I would say this is the place to go for anyone in the area that has a Ford product needing service. The Sales Dept. Is excellent as well for anyone considering the purchase or lease of a for product. More

Quick Everything was done in a timely manner and service was great with the ride back to the shop so I didn't have to miss work is great Everything was done in a timely manner and service was great with the ride back to the shop so I didn't have to miss work is great More

inspection Felt a bit scolded it because my inspection was late, guess what, I was aware! life happens... also confusion over when to actually pick up the loaner Felt a bit scolded it because my inspection was late, guess what, I was aware! life happens... also confusion over when to actually pick up the loaner... not typical of the customer service, probably a bad day for both of us... by the end of the day things went much better. quality of the actual service is always good. More

Satisfied Customer Great people in the Service Department. Very accommodating when trying to schedule an appointment. Always have a Loaner car available when I drop Great people in the Service Department. Very accommodating when trying to schedule an appointment. Always have a Loaner car available when I drop off my vehicle for service. More

2015 Ford explorer Went if for a recall service work and oil change while they had my vehicle they fixed a slow leak in a tire. Very pleased Went if for a recall service work and oil change while they had my vehicle they fixed a slow leak in a tire. Very pleased More

Very satisfying. The service work is always done within the time they promise, efficiently, and in a very personalized manner. I have been very pleased with the sales The service work is always done within the time they promise, efficiently, and in a very personalized manner. I have been very pleased with the sales and service department of this dealership with our last 3 automobiles purchased. More

Not impressed We left our phone number so they could call when the car was ready. After waiting over five hours and just killing time in the local area we decided We left our phone number so they could call when the car was ready. After waiting over five hours and just killing time in the local area we decided to stop back in and see what was taking so long. There sat our car, finished and ready to go. No telling how long it had been ready. My other issue is that we had asked them to replace a specific fuse, however when we picked it up we charged $24 on top of our regular bill for that fuse. It’s a .50¢ part but they felt the need to “diagnose” the problem.... we already told them what the problem was! This is akin to asking for an oil change and receiving a bill for analyzing the old oil to see how it got dirty. I will not be going back there for anything other than future recall notices from now on and I will think twice before shopping for vehicles there again. More

Oil Change and then some! I went in for a quick oil change but they were also able to work in a quick tire rotation and because my inspection was due at the end of the month, t I went in for a quick oil change but they were also able to work in a quick tire rotation and because my inspection was due at the end of the month, they were able to take care of that as well. Very satisfied with service, saved me from spending time setting up another appointment and making another trip in to have service done. Appreciate the timeliness of getting everything done as well. More