Bob Ferrando Ford - Service Center

Came in for a 25000 mile check Aaron noticed my inspection was due scheduled that and took care of my expired registration. He is always very helpful and listens to my concerns. Alw Aaron noticed my inspection was due scheduled that and took care of my expired registration. He is always very helpful and listens to my concerns. Always goes above and beyond to take care of my car More

inspection and service I would like to commend the service department, and most especially Doug, who has kept me coming back due to his going out of his way each time to mak I would like to commend the service department, and most especially Doug, who has kept me coming back due to his going out of his way each time to make sure I am comfortable and taken care of. I was especially grateful, but not surprised when he gave me a car to go and eat with while the mechanics had their lunch break. The patient way that he explains things is always able to put my mind at ease. Furthermore, I always feel welcome by the service staff and the great gals in the service office. I have told my friends, in fact, my father in law bought a used lincoln from you right after I got my focus. RM Cornelius More

So friendly They are so helpful and friendly at Bob Ferrando I have no problem driving by the other ford dealership to get there! I really don’t even want a ford They are so helpful and friendly at Bob Ferrando I have no problem driving by the other ford dealership to get there! I really don’t even want a ford as my next car but probably will get one just bc I love their service department. More

Practical, cost effective service My 2011 Ford F-150 was bought new at Ferrando Ford and all of its service needs have been provided by this dealer, including routine oil changes, annu My 2011 Ford F-150 was bought new at Ferrando Ford and all of its service needs have been provided by this dealer, including routine oil changes, annual state inspections and warranty work. On this visit, I was experiencing problems with the turn signal. The mechanic determined that a part inside the steering column had been broken, likely by aggressive use of the turn signal stalk (did I mention that I have a four year old grandson who likes to pretend drive?). This was an unusual occurrence and the dealership did not have the (quite expensive) part in their inventory. The service personnel showed me the problem and said "if it were my truck, I would repair the broken part with longer screws that should address the broken plastic housing". I agreed and it's what they did to get me back on the road. How many repair shops look out for customers like this? I recommend this dealership without hesitation. More

Excellent Treated as a costumer important for my business. Everyone at the dealership is friendly and helpful. The work they do is excellent and done in a pro Treated as a costumer important for my business. Everyone at the dealership is friendly and helpful. The work they do is excellent and done in a professional manner. More

Excellent Everyone is so nice! And when they tell you an estimated time for your car, it’s always done before that time! Excellent customer service and experi Everyone is so nice! And when they tell you an estimated time for your car, it’s always done before that time! Excellent customer service and experience! More

Take care of me like I'm family They do there best to explain things and try to make you as comfortable as possible while you wait. Do there best to work with you on the price. They do there best to explain things and try to make you as comfortable as possible while you wait. Do there best to work with you on the price. More

Very professional Very pleasant experience. Staff is always professional and friendly. Would recommend to anyone. If I’m car ever has any issues I know i will be in goo Very pleasant experience. Staff is always professional and friendly. Would recommend to anyone. If I’m car ever has any issues I know i will be in good hands. More

Accommodates my schedule I work close by and they always fit me in according to my schedule.Very polite. Vehicle brought back washed.Just paid it off and seems like it's start I work close by and they always fit me in according to my schedule.Very polite. Vehicle brought back washed.Just paid it off and seems like it's starting to need attention. Not service departments issue, just wear and tear. More

Service Department Work. Best service Department in Erie County. I would recommend this service Department to all my friends. All good employees to do business with. I will be Best service Department in Erie County. I would recommend this service Department to all my friends. All good employees to do business with. I will be back in the future. More