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1,412 Reviews of Bob Ferrando Ford - Service Center
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August 13, 2019
I thought I was being pranked I made an appointment to get my free multipoint inspection,tires rotated,and 1 of my free car washes also for them to put windshield fluid in the car I made an appointment to get my free multipoint inspection,tires rotated,and 1 of my free car washes also for them to put windshield fluid in the car because I wasn't aware that no fluid comes with the cars when you purchase from them . I waited patiently they said my car was ready, to my surprise it was even more dirty when they returned it to me dripping wet, they left nasty dirt on my rugs, what appeared to be oil on my seat,tires never got rotated. Two of the young men were happy to wash and clean my car for real I also got myself sweaty helping out. I did not think it was right for me to have driven 40 minutes away from home for service they clearly did not feel up to doing. My one request to the dealership is Do Not offer if plan on treating people this way. Also some friendly faces need to work there. I don't feel welcome and I'm just going to forfeit my other free perks and be happy knowing I don't have to be pranked again. My time is very valuable mine a's well do it yourself people. More
by Disappointed customer
Verified CustomerEmployees Worked With
Other Employees :
Paul looked at me a few times and never spoke
August 13, 2019
Very friendly and exremely professional. I would recomment their service department to any customer and any vehicle. They are very Knowledgable and timely when completing any service work. I would recomment their service department to any customer and any vehicle. They are very Knowledgable and timely when completing any service work. I always experience A+ service. More
by dlafaro
August 08, 2019
Excellent service as always! Flexible with my schedule and very professional work. Service Dept is always top notch! Even though it wasn't a Ford product, they were very knowled Flexible with my schedule and very professional work. Service Dept is always top notch! Even though it wasn't a Ford product, they were very knowledgeable and fair. More
by Stefani37
Employees Worked With
Arlen, John, Doug, Laurie, Ashley
August 05, 2019
Great Service! We brought our Certified Pre-Owned 2014 Ford Escape in for the Free scheduled Maintenance, Oil Change, Tire Rotation, and Lube. We are Very Pleased wi We brought our Certified Pre-Owned 2014 Ford Escape in for the Free scheduled Maintenance, Oil Change, Tire Rotation, and Lube. We are Very Pleased with the Service and Technician who did a very thorough Job. Buy your next Car at Bob Ferrando! You can't find better People, Cars, and Service anywhere in the Northeast. 5 Stars from Us! More
by Mary+Ken
Employees Worked With
All the Service Technicians, Scott Wolfe
August 05, 2019
Quick and professional Had a scheduled state inspection and emissions inspection on Saturday morning. Was done in 40 minutes. Waiting area was nice and clean. Will go back Had a scheduled state inspection and emissions inspection on Saturday morning. Was done in 40 minutes. Waiting area was nice and clean. Will go back next year. More
by Customer_25918301
Employees Worked With
Service manager.
August 02, 2019
It was a top notch experience. I have been going to Ferrando Ford for 10 years, I have always been treated with respect of who I am and of my time. Harlan has been a joy over the ye I have been going to Ferrando Ford for 10 years, I have always been treated with respect of who I am and of my time. Harlan has been a joy over the years. And the friendliness of the front of the house to the back is a testament of great leadership. More
by Dollamo
Employees Worked With
Harlan and the young man who explained everything to me. , Pat McCafferty
July 30, 2019
Excellent Service Appointment As always, my service appointment went extremely well. The service staff excels beyond expectation! I am always satisfied with each visit to Bob Ferr As always, my service appointment went extremely well. The service staff excels beyond expectation! I am always satisfied with each visit to Bob Ferrando Ford Lincoln! More
by MARKJMEYERS
Employees Worked With
John Barney, Douglas Casane
July 30, 2019
fast friendly fast and friendly no attempt to over sell needed or unneeded service. best place to take ford products for needed or preventitive service. will be bac fast and friendly no attempt to over sell needed or unneeded service. best place to take ford products for needed or preventitive service. will be back More
by RJDIDION
Employees Worked With
July 29, 2019
Great service! Great service at Ferrando as usual. In and out in 45 minutes. Got an oil change appointment the same day I requested it, and spent very little time Great service at Ferrando as usual. In and out in 45 minutes. Got an oil change appointment the same day I requested it, and spent very little time in the waiting room. More
by BJLORINGER
Employees Worked With
Arlen
July 27, 2019
Great service Techs had my car in and out in an hour with a 70K inspection. 800 mile road trip the next day. Perfect time with confidence in my vehicle to get me t Techs had my car in and out in an hour with a 70K inspection. 800 mile road trip the next day. Perfect time with confidence in my vehicle to get me there and back safely. More
by Pittmac68
Employees Worked With
Arlin and and the gang at the service desk are always welcoming and courteous. Thank you to the techs and parts department too.
