Bob Ferrando Ford - Service Center

Quick Everything was done in a timely manner and service was great with the ride back to the shop so I didn't have to miss work is great Everything was done in a timely manner and service was great with the ride back to the shop so I didn't have to miss work is great More

inspection Felt a bit scolded it because my inspection was late, guess what, I was aware! life happens... also confusion over when to actually pick up the loaner Felt a bit scolded it because my inspection was late, guess what, I was aware! life happens... also confusion over when to actually pick up the loaner... not typical of the customer service, probably a bad day for both of us... by the end of the day things went much better. quality of the actual service is always good. More

Satisfied Customer Great people in the Service Department. Very accommodating when trying to schedule an appointment. Always have a Loaner car available when I drop Great people in the Service Department. Very accommodating when trying to schedule an appointment. Always have a Loaner car available when I drop off my vehicle for service. More

2015 Ford explorer Went if for a recall service work and oil change while they had my vehicle they fixed a slow leak in a tire. Very pleased Went if for a recall service work and oil change while they had my vehicle they fixed a slow leak in a tire. Very pleased More

Very satisfying. The service work is always done within the time they promise, efficiently, and in a very personalized manner. I have been very pleased with the sales The service work is always done within the time they promise, efficiently, and in a very personalized manner. I have been very pleased with the sales and service department of this dealership with our last 3 automobiles purchased. More

Not impressed We left our phone number so they could call when the car was ready. After waiting over five hours and just killing time in the local area we decided We left our phone number so they could call when the car was ready. After waiting over five hours and just killing time in the local area we decided to stop back in and see what was taking so long. There sat our car, finished and ready to go. No telling how long it had been ready. My other issue is that we had asked them to replace a specific fuse, however when we picked it up we charged $24 on top of our regular bill for that fuse. It’s a .50¢ part but they felt the need to “diagnose” the problem.... we already told them what the problem was! This is akin to asking for an oil change and receiving a bill for analyzing the old oil to see how it got dirty. I will not be going back there for anything other than future recall notices from now on and I will think twice before shopping for vehicles there again. More

Oil Change and then some! I went in for a quick oil change but they were also able to work in a quick tire rotation and because my inspection was due at the end of the month, t I went in for a quick oil change but they were also able to work in a quick tire rotation and because my inspection was due at the end of the month, they were able to take care of that as well. Very satisfied with service, saved me from spending time setting up another appointment and making another trip in to have service done. Appreciate the timeliness of getting everything done as well. More

Always honest good service I have found the service department to be very accommodating, friendly, knowledgeable and honest. They do what they say they are going to do and give I have found the service department to be very accommodating, friendly, knowledgeable and honest. They do what they say they are going to do and give you a heads up on any problems they encounter. They ask and let you know the cost before repairing or replacing needed item More

Great service, as usual. Purchased new tires. With the special deal, I got an excellent value. Took a couple of hours and the service quality was excellent - just what I have Purchased new tires. With the special deal, I got an excellent value. Took a couple of hours and the service quality was excellent - just what I have learned to expect from them. More

Good service. Great staff! Always treated very well.eneral Staff is always courteous and service is completed in a timely manner. Our questions are answered and the service manager is helpful with recommendati Staff is always courteous and service is completed in a timely manner. Our questions are answered and the service manager is helpful with recommendations. Thanks for always doing a great job! More