Bob Ferrando Ford - Service Center

New truck already broke. Bought it yesterday Service is now trying to figure out why the issue. Is there. They do far said this is a first. I am very displeased. I am wasting over an hour so far Service is now trying to figure out why the issue. Is there. They do far said this is a first. I am very displeased. I am wasting over an hour so far and they still have no idea what’s wrong. This product has disappointed me greatly. More

Perfect I had a recall for my vehicle for the passenger air bag. Orginally I had it scheduled for west 26th street. What a mistake. They put me down for the I had a recall for my vehicle for the passenger air bag. Orginally I had it scheduled for west 26th street. What a mistake. They put me down for the wrong day. Didn't even call to say hello, we have your item for your recall. I had my client with me and I was at work and scheduled my day with my boss and client to get this done as I need my vehicle for work. Hence forward to Girard, Pa. They called me when they got the part in, even got the date correct when I brought it it. And they listened to be grumble about my awful experience at the other dealership. We got smiles, someone will be right with you. These seem like trivial things but to us it means the world. Makes my husband and I want to buy our next vehicle there!! Thank you! More

Super Satisfied I highly recommend Fernando Ford service department! They are so wonderful to work with! I’ve taken my car there for service several times and they h I highly recommend Fernando Ford service department! They are so wonderful to work with! I’ve taken my car there for service several times and they have never disappointed me! Very friendly and honest people. More

15k service and inspection Scheduled a 15000 mile service and state inspection. The loaner car was the cleanest car I’ve gotten and I appreciate it. I am disappointed in the ser Scheduled a 15000 mile service and state inspection. The loaner car was the cleanest car I’ve gotten and I appreciate it. I am disappointed in the service of the vehicle the break caliper slides were not greased when the service writer told me that was part of the 15000 mile service. More

Ferrando service always delivers John got me in and out within a reasonable period of time, which is very important to me. He also followed up promptly on another issue regarding my John got me in and out within a reasonable period of time, which is very important to me. He also followed up promptly on another issue regarding my rear shocks. A+ service More

30000 service service & state inspection was done in a reasonable amount of time with suggestions on what needs to be done in the future. The service department has service & state inspection was done in a reasonable amount of time with suggestions on what needs to be done in the future. The service department has been good to me for 30 years. More

Fast friendly I Always love going out here. They treat you very professional and are very friendly and helpful with your needs for your car thank you I Always love going out here. They treat you very professional and are very friendly and helpful with your needs for your car thank you More

Excellent pick/up drop off service for State Inspection Easily made arrangements for pick up of my MKC for state insp. Dealer picked up MKC, left a loaner vehicle, and returned my MKC by mid day. Easily made arrangements for pick up of my MKC for state insp. Dealer picked up MKC, left a loaner vehicle, and returned my MKC by mid day. More

Good service on new tires. Matched tire prices and appointment went off without a hitch. I will definitely buy tires there again. The cashier was very nice and submitted the tir Matched tire prices and appointment went off without a hitch. I will definitely buy tires there again. The cashier was very nice and submitted the tire rebates for me. More

Always satisfied Was due for inspection, but had concern about a noise and they thoroughly checked it out for me.Always accommodate my work schedule. Vehicle is alway Was due for inspection, but had concern about a noise and they thoroughly checked it out for me.Always accommodate my work schedule. Vehicle is always returned washed. More